poster

The Effects of Virtual Agents' Characteristics on User Impressions and Language Use

Authors:

Fatema Akbar,

Ted Grover,

Gloria Mark,

Michelle X. ZhouAuthors Info & Claims

IUI '18 Companion: Companion Proceedings of the 23rd International Conference on Intelligent User Interfaces

Article No.: 56, Pages 1 - 2

https://doi.org/10.1145/3180308.3180365

Published: 05 March 2018 Publication History

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Abstract

Virtual agent (VA) interaction is becoming more pervasive in work and home life. We present a study of text-based VA-user interaction in the context of a real-world job interview. Two VAs were designed with distinct personalities and different genders. Virtual interviews were conducted by the VAs with 316 job applicants for an entry-level position at a financial firm. We investigated how different VA characteristics affect impression of, and interaction with, the VA. Results show that when gender of users and VAs were dissimilar, VAs were perceived more extroverted and personable. When genders were similar, users tended to rate VAs as more trustworthy. We also found differences in authenticity by users who interacted with different VAs.

References

[1]

Jingyi Li, Michelle X Zhou, Huahai Yang, and Gloria Mark. 2017. Confiding in and Listening to Virtual Agents: The Effect of Personality. In Proceedings of IUI '17. ACM Press.

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[2]

James W Pennebaker, Ryan L Boyd, Kayla Jordan, and Kate Blackburn. 2015. The development and psychometric properties of LIWC2015. Tech Report.

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Wang LLi HWu TYang FYang YHuang JTian F(2023)Extrovert Increases Consensus? Exploring the Effects of Conversational Agent Personality for Group Decision SupportProceedings of the Eleventh International Symposium of Chinese CHI10.1145/3629606.3629619(127-138)Online publication date: 13-Nov-2023
https://dl.acm.org/doi/10.1145/3629606.3629619
Armando MOchs MRégner I(2022)The Impact of Pedagogical Agents' Gender on Academic Learning: A Systematic ReviewFrontiers in Artificial Intelligence10.3389/frai.2022.8629975Online publication date: 20-Jun-2022
https://doi.org/10.3389/frai.2022.862997
Grover TRowan KSuh JMcDuff DCzerwinski MPaternò FOliver NConati CSpano LTintarev N(2020)Design and evaluation of intelligent agent prototypes for assistance with focus and productivity at workProceedings of the 25th International Conference on Intelligent User Interfaces10.1145/3377325.3377507(390-400)Online publication date: 17-Mar-2020
https://dl.acm.org/doi/10.1145/3377325.3377507

Index Terms

The Effects of Virtual Agents' Characteristics on User Impressions and Language Use
1. Computing methodologies
  1. Artificial intelligence
    1. Distributed artificial intelligence
2. Human-centered computing

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Published In

IUI '18 Companion: Companion Proceedings of the 23rd International Conference on Intelligent User Interfaces

March 2018

141 pages

ISBN:9781450355711

DOI:10.1145/3180308

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

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Published: 05 March 2018

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IUI'18: 23rd International Conference on Intelligent User Interfaces

March 7 - 11, 2018

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IUI '18 Companion Paper Acceptance Rate 63 of 127 submissions, 50%;

Overall Acceptance Rate 746 of 2,811 submissions, 27%

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Wang LLi HWu TYang FYang YHuang JTian F(2023)Extrovert Increases Consensus? Exploring the Effects of Conversational Agent Personality for Group Decision SupportProceedings of the Eleventh International Symposium of Chinese CHI10.1145/3629606.3629619(127-138)Online publication date: 13-Nov-2023
https://dl.acm.org/doi/10.1145/3629606.3629619
Armando MOchs MRégner I(2022)The Impact of Pedagogical Agents' Gender on Academic Learning: A Systematic ReviewFrontiers in Artificial Intelligence10.3389/frai.2022.8629975Online publication date: 20-Jun-2022
https://doi.org/10.3389/frai.2022.862997
Grover TRowan KSuh JMcDuff DCzerwinski MPaternò FOliver NConati CSpano LTintarev N(2020)Design and evaluation of intelligent agent prototypes for assistance with focus and productivity at workProceedings of the 25th International Conference on Intelligent User Interfaces10.1145/3377325.3377507(390-400)Online publication date: 17-Mar-2020
https://dl.acm.org/doi/10.1145/3377325.3377507

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Confiding in and Listening to Virtual Agents: The Effect of Personality

Proxemics for Human-Agent Interaction in Augmented Reality

Exploring Perceived Emotional Intelligence of Personality-Driven Virtual Agents in Handling User Challenges

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Confiding in and Listening to Virtual Agents: The Effect of Personality

Proxemics for Human-Agent Interaction in Augmented Reality

Exploring Perceived Emotional Intelligence of Personality-Driven Virtual Agents in Handling User Challenges

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