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Challenges to government use of social media

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Gabriela Viale PereiraAuthors Info & Claims

dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age

Article No.: 124, Pages 1 - 4

https://doi.org/10.1145/3209281.3209298

Published: 30 May 2018 Publication History

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Abstract

The use of different kinds of social media by government has been steadily increasing over the last decade. National, regional and local governments often employ social media to communicate and interact with citizens, organizations and/or other government agencies. However, as many authors highlight, the use of social media by government has many challenges, barriers and issues which undermine governments' actual use of social media. We argue, however, that prior research has to some extent overlooked the nature of challenges, in so far as it does not fully address differences between them and other elements, such as risks. This has resulted in a debate on challenges that includes both general barriers and risks of social media use by governments which, as a consequence, does not allow for consideration of the different actions that are needed to counter challenges and risks.

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Cited By

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ZERU FBALABAN DBÂRGĂOANU A(2023)Beyond Self-Presentation. An Analysis of the Romanian Governmental Communications on FacebookTransylvanian Review of Administrative Sciences10.24193/tras.70E.8(156-172)Online publication date: 31-Oct-2023
https://doi.org/10.24193/tras.70E.8
Alexopoulos CKeramidis PPereira GCharalabidis Y(2022)Towards Smart Cities 4.0: Digital Participation in Smart Cities Solutions and the Use of Disruptive TechnologiesInformation Systems10.1007/978-3-030-95947-0_18(258-273)Online publication date: 16-Feb-2022
https://doi.org/10.1007/978-3-030-95947-0_18
Pang CNeustaedter CMoffatt KHennessy KPan R(2019)The role of a location-based city exploration game in digital placemakingBehaviour & Information Technology10.1080/0144929X.2019.1697899(1-24)Online publication date: 11-Dec-2019
https://doi.org/10.1080/0144929X.2019.1697899

Index Terms

Challenges to government use of social media
1. Applied computing
  1. Computers in other domains
    1. Computing in government
      1. E-government
2. Information systems
  1. Information systems applications
    1. Collaborative and social computing systems and tools
      1. Social networking sites

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Published In

dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age

May 2018

889 pages

ISBN:9781450365260

DOI:10.1145/3209281

Conference Chairs:
Marijn Janssen
Delft University of Technology, Netherlands
,
Soon Ae Chun
City University of New York (CUNY), USA
,
Vishanth Weerakkody
Bradford University, UK
,
Editors:
Anneke Zuiderwijk
Delft University of Technology, Netherlands
,
Charles C. Hinnant
Florida State University, USA

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 30 May 2018

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Joint Programming Initiative Urban Europe

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dg.o '18

dg.o '18: 19th Annual International Conference on Digital Government Research

May 30 - June 1, 2018

Delft, The Netherlands

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Overall Acceptance Rate 150 of 271 submissions, 55%

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ZERU FBALABAN DBÂRGĂOANU A(2023)Beyond Self-Presentation. An Analysis of the Romanian Governmental Communications on FacebookTransylvanian Review of Administrative Sciences10.24193/tras.70E.8(156-172)Online publication date: 31-Oct-2023
https://doi.org/10.24193/tras.70E.8
Alexopoulos CKeramidis PPereira GCharalabidis Y(2022)Towards Smart Cities 4.0: Digital Participation in Smart Cities Solutions and the Use of Disruptive TechnologiesInformation Systems10.1007/978-3-030-95947-0_18(258-273)Online publication date: 16-Feb-2022
https://doi.org/10.1007/978-3-030-95947-0_18
Pang CNeustaedter CMoffatt KHennessy KPan R(2019)The role of a location-based city exploration game in digital placemakingBehaviour & Information Technology10.1080/0144929X.2019.1697899(1-24)Online publication date: 11-Dec-2019
https://doi.org/10.1080/0144929X.2019.1697899

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Recommendations

Social Media Use by Government in Canada: Examining Interactions of Immigration, Refugees and Citizenship Canada on Twitter and Facebook

E-government and citizen's engagement with local affairs through e-websites

Understanding e-government (G2C) in the knowledge society