research-article

Contributing to a digital single market for Europe: barriers and drivers of an EU-wide once-only principle

Authors:

Robert KrimmerAuthors Info & Claims

dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age

Article No.: 45, Pages 1 - 8

https://doi.org/10.1145/3209281.3209344

Published: 30 May 2018 Publication History

Abstract

One of the key obstacles on the way to a full-fledged European digital single market is the administrative burden imposed on companies conducting business activities across country borders. The once-only principle (OOP) states that any standard information that one public administration has already collected should be shared with other public administrations, within or outside the country. The European-wide adoption of the once-only principle is seen as a promising way to relieve businesses from the burden of submitting the same data to different public administrations multiple times, as it would enable EU Member States to share and reuse the data that another state has already collected. However, the cross-border implementation of the OOP is hindered by a number of barriers and challenges. This paper presents the first results of an analysis of the barriers and drivers associated with the OOP, conducted as part of a large-scale European initiative involving 50 organizations in 21 countries. Our findings point to the prevalence of legal, interoperability and resource-related concerns among the perceived barriers. The study also shows the importance of political will, evidence of benefits, and demand from end users as drivers of OOP.

References

[1]

European Commission. A Digital Single Market Strategy for Europe. COM(2015) 192 final, page 20, 2015. ISSN 1098-6596.

[2]

European Commission. A Connected Digital Single Market for All. COM(2017) 228 final, 2017. URL htttp://eur-lex.europa.eu/resource.html?uri=cellar:a4215207-362b-11e7-a08e-01aa75ed71a1.0001.02/DOC_1&format=PDF.

[3]

EU. Tallinn Declaration on eGovernment. (October), 2017. URL http://ec.europa.eu/newsroom/document.cfm?doc_id=47559.

[4]

Robert Krimmer, Tarmo Kalvet, Maarja Toots, and Aleksandrs Cepilovs. The Once-Only Principle Project Position Paper on Definition of OOP and Situation in Europe. 2017. URL http://toop.eu/sites/default/files/D2.6_Position_Paper_OOP.pdf.

[5]

Robert Krimmer, Tarmo Kalvet, Maarja Toots, Aleksandrs Cepilovs, and Efthimios Tambouris. Exploring and Demonstrating the Once-Only Principle. Proceedings of the 18th Annual International Conference on Digital Government Research - dg.o '17, pages 546--551, 2017.

Digital Library

[6]

Claudia Gallo, Michele Giove, Jeremy Millard, and Rasmus Thaarup. Study on eGovernment and the Reduction of Administrative Burden. 2014. ISBN 9789279358821.

[7]

Jonathan Cave, Maarten Botterman, Simona Cavallini, and Margherita Volpe. EU-wide digital Once-Only Principle for citizens and businesses. Policy options and their impacts. 2017. ISBN9789279653353.

[8]

Maria A. Wimmer, Efthimios Tambouris, Robert Krimmer, J. Ramon Gil-Garcia, and Akemi Takeoka Chatfield. Once Only Principle: Benefits, Barriers and Next Steps. Proceedings of the 18th Annual International Conference on Digital Government Research - dg.o '17, pages 602--603, 2017.

Digital Library

[9]

Gerli Aavik and Robert Krimmer. Integrating digital migrants: Solutions for cross-border identification from e-residency to eidas. a case study from estonia. In International Conference on Electronic Government and the Information Systems Perspective, pages 151--163. Springer, 2016.

Digital Library

[10]

Andreas Papadakis, Konstantinos Rantos, and Antonis Stasis. Promoting e-gov services: E-document interoperability across EU. Proceedings - 2011 Panhellenic Conference on Informatics, PCI 2011, pages 304--308, 2011.

Digital Library

[11]

Borka Jerman Blazic. Designing a large cross-border secured eID service for e-government and e-business. International Conference on Multimedia Computing and Systems-Proceedings, 0:657--662, 2014.

[12]

J. Ramón Gil-García and Theresa A. Pardo. E-government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly, 22(2):187--216, 2005. ISSN 0740624X.

[13]

Panagiotis Germanakos, Eleni Christodoulou, and George Samaras. A European Perspective of E-Government Presence - Where Do We Stand? The EU-10 Case. Electronic Government, pages 436--447, 2007. ISSN 03029743.

Digital Library

[14]

Alberto Savoldelli, Cristiano Codagnone, and Gianluca Misuraca. Understanding the e-government paradox: Learning from literature and practice on barriers to adoption. Government Information Quarterly, 31(SUPPL.1):S63--S71, 2014. ISSN 0740624X.

[15]

Adrian Mocan, Federico M. Facca, Nikolaos Loutas, Vassilios Peristeras, Sotirios K. Goudos, and Konstantinos Tarabanis. Solving Semantic Interoperability Conflicts in Cross-Border E-Government Services. Semantic Services, Interoperability and Web Applications, pages 1--47. ISSN 15526283. ch001.

[16]

Jaak Tepandi, Jack Verhoosel, Dimitrios Zeginis, Gunnar Wettergren, Jerry Dimitriou, Carmen Rotuna, Cagatay Carabat, Özlem Albayrak, Erol Yilmaz, Thomas Lampoltshammer, Ermo Täks, Andriana Prentza, Paul Brandt, Petros Kavassalis, Lefteris Leontaridis, and Jan Willem Streefkerk. The Once-Only Principle Project Generic Federated OOP Architecture (1st version). pages 1--101, 2017.

[17]

Hanna De Vries, Victor Bekkers, and Lars Tummers. Innovation in the public sector: A systematic review and future research agenda. Public Administration, 94(1):146--166, 2016.

[18]

European Commission. Powering European Public Sector Innovation: Towards A New Architecture. 2013. ISBN 9789279347054.

[19]

VJJM Bekkers, Lars G Tummers, and William H Voorberg. From public innovation to social innovation in the public sector: A literature review of relevant drivers and barriers. Rotterdam: Erasmus University Rotterdam, 2013.

[20]

Mohammed Alshehri and Steve J. Drew. E-government principles: implementation, advantages and challenges. International Journal of Electronic Business, 9(3): 255, 2011. ISSN 1470--6067.

[21]

Lyndsay Rashman, Erin Withers, and Jean Hartley. Organizational learning and knowledge in public service organizations: A systematic review of the literature. International Journal of Management Reviews, 11(4):463--494, 2009. ISSN14608545.

[22]

David Albury. Fostering innovation in public services. Public Money and Management, 25(1):37--41, 2005. ISSN 14679302.

[23]

Hans Graux. The Once-Only Principle Project Overview of legal landscape and regulations. (V1.0), 2017.

[24]

Fred D Davis and D Davis. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of. 13(3):319--340, 2018.

Digital Library

[25]

Viswanath Venkatesh. Determinants of Perceived Ease of Use : Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model. Information System Research, 11(4):342--365, 2000. ISSN 1047-7047.

Digital Library

[26]

Viswanath Venkatesh, James Thong, and Xin Xu. Consumer acceptance and user of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1):157--178, 2012. ISSN 0276-7783.

Digital Library

Cited By

Ciancarini PGiancarlo RGrimaudo G(2024)Digital Transformation in the Public Administrations: A Guided Tour for Computer ScientistsIEEE Access10.1109/ACCESS.2024.336307512(22841-22865)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3363075
Aksenova ZYashin SMarkova OChudaeva AAlieva P(2024)Assessing the Impact of Digital Economy Programs on Alleviating Skill Shortages in the EU Labor Market for Digital ProfessionalsJournal of the Knowledge Economy10.1007/s13132-024-02202-6Online publication date: 13-Aug-2024
https://doi.org/10.1007/s13132-024-02202-6
Da Silva Carvalho NJabbarpour JTemple LBelacort IBarturen UKortlander MSanchez Pelaez VAreizaga Sanchez EMureddu F(2023)A more inclusive Europe through personal data sovereignty in cross-border digital public servicesProceedings of the 16th International Conference on Theory and Practice of Electronic Governance10.1145/3614321.3614329(63-71)Online publication date: 26-Sep-2023
https://dl.acm.org/doi/10.1145/3614321.3614329
Show More Cited By

Index Terms

Contributing to a digital single market for Europe: barriers and drivers of an EU-wide once-only principle

Recommendations

Exploring and Demonstrating the Once-Only Principle: A European Perspective
dg.o '17: Proceedings of the 18th Annual International Conference on Digital Government Research

This paper presents a large-scale project aiming at the implementation of the once-only principle in Europe. The project aims to explore and demonstrate the once-only principle in practice through multiple sustainable pilots. For this purpose, a ...
Once Only Principle: Benefits, Barriers and Next Steps
dg.o '17: Proceedings of the 18th Annual International Conference on Digital Government Research

The Once-Once Principle (OOP) suggests that citizens and businesses should have the right to supply information only once to a public administration. It would then be the responsibility of public administration offices to take all necessary actions in ...
Cross-border e-Government Services in Europe: Expected Benefits, Barriers and Drivers of the Once-Only Principle
ICEGOV '18: Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance

Moving towards the cross-border mobility of e-Government services is a political priority of the European Union, but the provision of such services remains fragmented. This paper builds on the first research results of "The Once-Only Principle Project" (...

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences

dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age

May 2018

889 pages

ISBN:9781450365260

DOI:10.1145/3209281

Conference Chairs:
Marijn Janssen
Delft University of Technology, Netherlands
,
Soon Ae Chun
City University of New York (CUNY), USA
,
Vishanth Weerakkody
Bradford University, UK
,
Editors:
Anneke Zuiderwijk
Delft University of Technology, Netherlands
,
Charles C. Hinnant
Florida State University, USA

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 30 May 2018

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Funding Sources

European Union
Estonian Science Foundation

Conference

dg.o '18

dg.o '18: 19th Annual International Conference on Digital Government Research

May 30 - June 1, 2018

Delft, The Netherlands

Acceptance Rates

Overall Acceptance Rate 150 of 271 submissions, 55%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

12
Total Citations
View Citations
249
Total Downloads

Downloads (Last 12 months)26
Downloads (Last 6 weeks)1

Reflects downloads up to 10 Aug 2024

Other Metrics

View Author Metrics

Citations

Cited By

Ciancarini PGiancarlo RGrimaudo G(2024)Digital Transformation in the Public Administrations: A Guided Tour for Computer ScientistsIEEE Access10.1109/ACCESS.2024.336307512(22841-22865)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3363075
Aksenova ZYashin SMarkova OChudaeva AAlieva P(2024)Assessing the Impact of Digital Economy Programs on Alleviating Skill Shortages in the EU Labor Market for Digital ProfessionalsJournal of the Knowledge Economy10.1007/s13132-024-02202-6Online publication date: 13-Aug-2024
https://doi.org/10.1007/s13132-024-02202-6
Da Silva Carvalho NJabbarpour JTemple LBelacort IBarturen UKortlander MSanchez Pelaez VAreizaga Sanchez EMureddu F(2023)A more inclusive Europe through personal data sovereignty in cross-border digital public servicesProceedings of the 16th International Conference on Theory and Practice of Electronic Governance10.1145/3614321.3614329(63-71)Online publication date: 26-Sep-2023
https://dl.acm.org/doi/10.1145/3614321.3614329
Carvalho NVasilakis NTemple LChristopoulos PKoeysurenbars IPfeiffer MVeigurs M(2023)Enhancing cross-border mobility by adopting a user journey approach for digital public servicesProceedings of the 24th Annual International Conference on Digital Government Research10.1145/3598469.3598487(165-171)Online publication date: 11-Jul-2023
https://dl.acm.org/doi/10.1145/3598469.3598487
Lips STsap VBharosa NKrimmer RTammet TDraheim D(2023)Management of National eID Infrastructure as a State-Critical Asset and Public-private Partnership: Learning from the Case of EstoniaInformation Systems Frontiers10.1007/s10796-022-10363-525:6(2439-2456)Online publication date: 16-Jan-2023
https://doi.org/10.1007/s10796-022-10363-5
Karunarathne TKontopoulos EKonstantinidis IGuzmán Carbonell A(2022)A Canonical Evidence-based Approach for Semantic Interoperability in Cross-border and Cross-domain e-Government ServicesProceedings of the 15th International Conference on Theory and Practice of Electronic Governance10.1145/3560107.3560299(131-139)Online publication date: 4-Oct-2022
https://dl.acm.org/doi/10.1145/3560107.3560299
Draheim DKrimmer RTammet T(2021)On State-Level Architecture of Digital Government Ecosystems: From ICT-Driven to Data-CentricTransactions on Large-Scale Data- and Knowledge-Centered Systems XLVIII10.1007/978-3-662-63519-3_8(165-195)Online publication date: 18-May-2021
https://doi.org/10.1007/978-3-662-63519-3_8
Krimmer RDedovic SSchmidt CCorici A(2021)Developing Cross-border E-Governance: Exploring Interoperability and Cross-border IntegrationElectronic Participation10.1007/978-3-030-82824-0_9(107-124)Online publication date: 7-Sep-2021
https://dl.acm.org/doi/10.1007/978-3-030-82824-0_9
Draheim D(2021)Data Exchange for Digital Government: Where Are We Heading? ADBIS2021 KeynoteAdvances in Databases and Information Systems10.1007/978-3-030-82472-3_2(7-12)Online publication date: 16-Aug-2021
https://doi.org/10.1007/978-3-030-82472-3_2
Leosk NPõder ISchmidt CKalvet TKrimmer R(2021)Drivers for and Barriers to the Cross-border Implementation of the Once-Only PrincipleThe Once-Only Principle10.1007/978-3-030-79851-2_3(38-60)Online publication date: 3-Jul-2021
https://doi.org/10.1007/978-3-030-79851-2_3
Show More Cited By

View Options

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents