research-article

Addressing Requirements of M-Government Services: Empirical Study from Designers' Perspectives

Authors:

Tupokigwe Isagah and

Maria A. WimmerAuthors Info & Claims

ICEGOV '18: Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance

April 2018

Pages 599 - 608

https://doi.org/10.1145/3209415.3209469

Published: 04 April 2018 Publication History

Abstract

Despite the potential of m-government in developing countries, research in its design and implementation is still scarce. In an empirical study, requirements of m-government service design have been elicited in developing countries. The study focused on requirements regarding the design and the approaches used to design m-government services. This paper presents part of the empirical results. Raw data were collected through questionnaires and interviews. To analyze collected data, we used MAXQDA software. Results presented in this paper include significant requirements of m-government services and design characteristics and approaches for addressing them. The paper demonstrates a lack of understanding and unclear approaches for addressing requirements of m-government services, which is, however, imperative to ensure successful design and implementation of m-government. We conclude with suggestions for addressing the requirements at the government level.

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Cited By

Kureerung PRamingwong LRamingwong SCosh KEiamkanitchat N(2022)A Framework for Designing Usability: Usability Redesign of a Mobile Government ApplicationInformation10.3390/info1310047013:10(470)Online publication date: 30-Sep-2022
https://doi.org/10.3390/info13100470
Sellung RHölscher MBurgstaller-Hochenwarter L(2022)Good Practices of User Experience and Design Research for Mobile and Electronic Governmental ServicesElectronic Government and the Information Systems Perspective10.1007/978-3-031-12673-4_10(138-149)Online publication date: 22-Aug-2022
https://dl.acm.org/doi/10.1007/978-3-031-12673-4_10
Kureerung PRamingwong L(2019)A Framework for Usability Design to Promote Awareness of Information Disseminated via Mobile Government Applications2019 IEEE 10th International Conference on Awareness Science and Technology (iCAST)10.1109/ICAwST.2019.8923454(1-6)Online publication date: Oct-2019
https://doi.org/10.1109/ICAwST.2019.8923454
Show More Cited By

Index Terms

Addressing Requirements of M-Government Services: Empirical Study from Designers' Perspectives
1. Applied computing
  1. Enterprise computing
    1. IT governance

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ICEGOV '18: Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance

April 2018

739 pages

ISBN:9781450354219

DOI:10.1145/3209415

Editors:
Atreyi Kankanhalli
National University of Singapore
,
Adegboyega Ojo
National University of Ireland Galway
,
Delfina Soares
United Nations University (UNU-EGOV)

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 04 April 2018

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ICEGOV '18

ICEGOV '18: 11th International Conference on Theory and Practice of Electronic Governance

April 4 - 6, 2018

Galway, Ireland

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ICEGOV '18 Paper Acceptance Rate 104 of 184 submissions, 57%;

Overall Acceptance Rate 350 of 865 submissions, 40%

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Cited By

Kureerung PRamingwong LRamingwong SCosh KEiamkanitchat N(2022)A Framework for Designing Usability: Usability Redesign of a Mobile Government ApplicationInformation10.3390/info1310047013:10(470)Online publication date: 30-Sep-2022
https://doi.org/10.3390/info13100470
Sellung RHölscher MBurgstaller-Hochenwarter L(2022)Good Practices of User Experience and Design Research for Mobile and Electronic Governmental ServicesElectronic Government and the Information Systems Perspective10.1007/978-3-031-12673-4_10(138-149)Online publication date: 22-Aug-2022
https://dl.acm.org/doi/10.1007/978-3-031-12673-4_10
Kureerung PRamingwong L(2019)A Framework for Usability Design to Promote Awareness of Information Disseminated via Mobile Government Applications2019 IEEE 10th International Conference on Awareness Science and Technology (iCAST)10.1109/ICAwST.2019.8923454(1-6)Online publication date: Oct-2019
https://doi.org/10.1109/ICAwST.2019.8923454
Isagah TWimmer M(2019)Recommendations for M-Government Implementation in Developing Countries: Lessons Learned from the PractitionersInformation and Communication Technologies for Development. Strengthening Southern-Driven Cooperation as a Catalyst for ICT4D10.1007/978-3-030-18400-1_45(544-555)Online publication date: 26-Apr-2019
https://doi.org/10.1007/978-3-030-18400-1_45
Isagah TWimmer MJanssen MChun SWeerakkody V(2018)Framework for designing m-government services in developing countriesProceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age10.1145/3209281.3209334(1-10)Online publication date: 30-May-2018
https://dl.acm.org/doi/10.1145/3209281.3209334

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