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Transforming Retailing Experiences with Artificial Intelligence

Author:

Bowen ZhouAuthors Info & Claims

MM '18: Proceedings of the 26th ACM international conference on Multimedia

Pages 1919 - 1920

https://doi.org/10.1145/3240508.3267341

Published: 15 October 2018 Publication History

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Abstract

Artificial Intelligence (AI) is making big impacts in our daily life. In this talk, we will show how AI is transforming retail industry. In particular, we propose the brand-new concept of Retail as a Service (RaaS), where retail is redefined as the natural combination of content and interaction. With the capability of knowing more about consumers, products and retail scenarios integrating online and offline, AI is providing more personalized and comprehensive multimodal content and enabling more natural interactions between consumers and services, through the innovative technologies we invented at JD.com. We will show 1) how computer vision techniques can better understand consumers, help consumers easily discover products, and support multimodal content generation, 2) how the natural language processing techniques can be used to support intelligent customer services through emotion computing, 3) how AI is building the very fundamental technology infrastructure for RaaS.

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Transforming Retailing Experiences with Artificial Intelligence
1. General and reference
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Information

Published In

MM '18: Proceedings of the 26th ACM international conference on Multimedia

October 2018

2167 pages

ISBN:9781450356657

DOI:10.1145/3240508

General Chairs:
Susanne Boll
University of Oldenburg, Germany
,
Kyoung Mu Lee
Seoul National University, Korea
,
Jiebo Luo
University of Rochester, USA
,
Wenwu Zhu
Tsinghua University, China
,
Program Chairs:
Hyeran Byun
Yonsei University, Korea
,
Chang Wen Chen
State Univ. Of New York at Buffalo, USA
,
Rainer Lienhart
University of Augsburg, Germany
,
Tao Mei
JD AI, China

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 15 October 2018

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Keynote

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MM '18

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SIGMM

MM '18: ACM Multimedia Conference

October 22 - 26, 2018

Seoul, Republic of Korea

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MM '18 Paper Acceptance Rate 209 of 757 submissions, 28%;

Overall Acceptance Rate 2,145 of 8,556 submissions, 25%

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Customer experiences in the age of artificial intelligence