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Human-Agent Communication: Connecting Research and Development in HCI and AI

Authors:

Zhou Yu,

Michelle ZhouAuthors Info & Claims

CSCW '19 Companion: Companion Publication of the 2019 Conference on Computer Supported Cooperative Work and Social Computing

Pages 122 - 126

https://doi.org/10.1145/3311957.3358607

Published: 09 November 2019 Publication History

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Abstract

Conversational agents (e.g., chatbots, virtual agents) are becoming part of our everyday lives, from personal assistants, social companions to team support. In recent years, there has been a wave of research on this topic in both the HCI and AI communities, though the two communities approach the research and development of conversational agents with different foci and distinct methodologies. In this panel, we bring scholars in the HCI and AI communities together to share their perspectives and identify research topics that the two communities can collaborate on. We invite the CSCW community to reflect on the phenomena, challenges and research opportunities in human-agent communication, as well as the roles of agents in improving our personal, social and organizational lives.

Cited By

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Kim SEun JOh CLee J(2024)“Journey of Finding the Best Query”: Understanding the User Experience of AI Image Generation SystemInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2307670(1-19)Online publication date: 2-Feb-2024
https://doi.org/10.1080/10447318.2024.2307670
Meng JRheu MZhang YDai YPeng W(2023)Mediated Social Support for Distress Reduction: AI Chatbots vs. HumanProceedings of the ACM on Human-Computer Interaction10.1145/35795057:CSCW1(1-25)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579505
Rincón CKeyes OCath C(2021)Speaking from ExperienceProceedings of the ACM on Human-Computer Interaction10.1145/34492065:CSCW1(1-27)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449206
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Index Terms

Human-Agent Communication: Connecting Research and Development in HCI and AI
1. Computing methodologies
  1. Artificial intelligence
2. Human-centered computing
  1. Human computer interaction (HCI)

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Published In

CSCW '19 Companion: Companion Publication of the 2019 Conference on Computer Supported Cooperative Work and Social Computing

November 2019

562 pages

ISBN:9781450366922

DOI:10.1145/3311957

General Chairs:
Eric Gilbert
University of Michigan
,
Karrie Karahalios
University of Illinois, Urbana- Champaign

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

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Published: 09 November 2019

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CSCW '19

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SIGCHI

CSCW '19: Computer Supported Cooperative Work and Social Computing

November 9 - 13, 2019

TX, Austin, USA

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CSCW '19 Companion Paper Acceptance Rate 703 of 2,958 submissions, 24%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Kim SEun JOh CLee J(2024)“Journey of Finding the Best Query”: Understanding the User Experience of AI Image Generation SystemInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2307670(1-19)Online publication date: 2-Feb-2024
https://doi.org/10.1080/10447318.2024.2307670
Meng JRheu MZhang YDai YPeng W(2023)Mediated Social Support for Distress Reduction: AI Chatbots vs. HumanProceedings of the ACM on Human-Computer Interaction10.1145/35795057:CSCW1(1-25)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579505
Rincón CKeyes OCath C(2021)Speaking from ExperienceProceedings of the ACM on Human-Computer Interaction10.1145/34492065:CSCW1(1-27)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449206
Mitchell EMaimone RCassells ATobin JDavidson PSmaldone AMamykina L(2021)Automated vs. Human Health CoachingProceedings of the ACM on Human-Computer Interaction10.1145/34491735:CSCW1(1-37)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449173
Zhang RMcNeese NFreeman GMusick G(2021)"An Ideal Human"Proceedings of the ACM on Human-Computer Interaction10.1145/34329454:CSCW3(1-25)Online publication date: 5-Jan-2021
https://dl.acm.org/doi/10.1145/3432945
Alloatti FBosca ADi Caro LPieraccini F(2021)Diabetes and conversational agents: the AIDA project case studyDiscover Artificial Intelligence10.1007/s44163-021-00005-11:1Online publication date: 22-Sep-2021
https://doi.org/10.1007/s44163-021-00005-1

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Recommendations

Dialoging Resonance in Human-Chatbot Conversation: How Users Perceive and Reciprocate Recommendation Chatbot's Self-Disclosure Strategy

Should an Agent Be Ignoring It?: A Study of Verbal Abuse Types and Conversational Agents' Response Styles

Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings – Experiences from a Field Study

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Recommendations

Dialoging Resonance in Human-Chatbot Conversation: How Users Perceive and Reciprocate Recommendation Chatbot's Self-Disclosure Strategy

Should an Agent Be Ignoring It?: A Study of Verbal Abuse Types and Conversational Agents' Response Styles

Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings – Experiences from a Field Study

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