research-article

Open access

Exploring Interaction with Remote Autonomous Systems using Conversational Agents

Authors:

Stefano Padilla,

Francisco J. Chiyah Garcia,

Jonatan Scharff Willners,

Nicolas Valeyrie,

Mike J. Chantler,

Helen HastieAuthors Info & Claims

DIS '19: Proceedings of the 2019 on Designing Interactive Systems Conference

Pages 1543 - 1556

https://doi.org/10.1145/3322276.3322318

Published: 18 June 2019 Publication History

Abstract

Autonomous vehicles and robots are increasingly being deployed to remote, dangerous environments in the energy sector, search and rescue and the military. As a result, there is a need for humans to interact with these robots to monitor their tasks, such as inspecting and repairing offshore wind-turbines. Conversational Agents can improve situation awareness and transparency, while being a hands-free medium to communicate key information quickly and succinctly. As part of our user-centered design of such systems, we conducted an in-depth immersive qualitative study of twelve marine research scientists and engineers, interacting with a prototype Conversational Agent. Our results expose insights into the appropriate content and style for the natural language interaction and, from this study, we derive nine design recommendations to inform future Conversational Agent design for remote autonomous systems.

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Robb DLiu XHastie HAgmon NAn BRicci AYeoh W(2023)Explanation Styles for Trustworthy Autonomous SystemsProceedings of the 2023 International Conference on Autonomous Agents and Multiagent Systems10.5555/3545946.3598913(2298-2300)Online publication date: 30-May-2023
https://dl.acm.org/doi/10.5555/3545946.3598913
Engelmann DDamasio JPanisson AMascardi VBordini R(2022)Argumentation as a Method for Explainable AI : A Systematic Literature Review2022 17th Iberian Conference on Information Systems and Technologies (CISTI)10.23919/CISTI54924.2022.9820411(1-6)Online publication date: 22-Jun-2022
https://doi.org/10.23919/CISTI54924.2022.9820411
Liu LSchoen AHenrichs CLi JMutlu BZhang YRadwin R(2022)Human Robot Collaboration for Enhancing Work ActivitiesHuman Factors: The Journal of the Human Factors and Ergonomics Society10.1177/0018720822107772266:1(158-179)Online publication date: 28-Mar-2022
https://doi.org/10.1177/00187208221077722
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Index Terms

Exploring Interaction with Remote Autonomous Systems using Conversational Agents
1. Computer systems organization
  1. Embedded and cyber-physical systems
    1. Robotics
      1. Robotic autonomy
2. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Graphical user interfaces
      2. Natural language interfaces

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cover image ACM Conferences

DIS '19: Proceedings of the 2019 on Designing Interactive Systems Conference

June 2019

1628 pages

ISBN:9781450358507

DOI:10.1145/3322276

General Chairs:
Steve Harrison
Virginia Tech, USA
,
Shaowen Bardzell
Indiana University, USA
,
Program Chairs:
Carman Neustaedter
Simon Fraser University, Canada
,
Deborah Tatar
Virginia Tech, USA

Copyright © 2019 Owner/Author.

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Published: 18 June 2019

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June 23 - 28, 2019

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https://dl.acm.org/doi/10.5555/3545946.3598913
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