Lessons learned about oral-auditory and visual-spatial communication in requirements engineering with deaf stakeholders
Authors: 
Antônio C. F. Silva, Cássio L. Rodrigues, Neuma Chaveiro, Renata R. O. Garcia, Soraya B. R. Duarte, Mariá A. R. Araújo, Vinícius B. Santos, Karina R. G. Silva, Paulo M. S. Rodrigues, Luíla M. Oliveira, Caio César Silva SousaAuthors Info & Claims
Antônio C. F. Silva, Cássio L. Rodrigues, Neuma Chaveiro, Renata R. O. Garcia, Soraya B. R. Duarte, Mariá A. R. Araújo, Vinícius B. Santos, Karina R. G. Silva, Paulo M. S. Rodrigues, Luíla M. Oliveira, Caio César Silva SousaAuthors Info & ClaimsPages 1379 - 1386
Abstract
Software Engineering must consider the particularities inherent in physical disabilities, such as deafness, and other factors that may reduce access to software benefits. This paper presents the lessons learned about requirements engineering that uses oral-auditory and visual-spacial communication to address hearing and deaf stakeholders. According to the World Health Organization, more than 5% of the world's population --- 360 million people --- have disabling hearing loss. The source of the lessons learned has been the development and support of three systems that interact with Brazilian deaf people. Lessons learned concern the elicitation, analysis and specification, and validation phases.
References
[1]
ABNT. 2016. NBR 15290/2016.
[2]
Asma Al-Osaimi, Hadlaa AlFedaghi, and Asmaa Alsumait. 2009. User Interface Requirements for e-Learning Program Designed for Deaf Children. In Proceedings of the First Kuwait Conference on e-Services and e-Systems (eConf '09). ACM, New York, NY, USA, Article 7, 5 pages.
[3]
Ian Alexander and Suzanne Robertson. 2004. Understanding project sociology by modeling stakeholders. IEEE Software 21, 1 (2004), 23--27.
[4]
Richard L Baskerville. 1999. Investigating information systems with action research. Communications of the association for information systems 2, 1 (1999), 19.
[5]
Judith A Berry and Annette J Stewart. 2006. Communicating with the deaf during the health examination visit. The Journal for Nurse Practitioners 2, 8 (2006), 509--515.
[6]
Pierre Bourque and Richard E. Fairley. 2014. Guide to the Software Engineering Body of Knowledge, Version 3.0. IEEE Computer Society Press, www.swebok.org.
[7]
BRASIL. 2002. Law 10,436 of April 24, 2002.
[8]
BRASIL. 2019. Normative Instruction Number 1 of July 3, 2019.
[9]
BRASÍLIA BRASIL. 2005. Decree Number 5,626 of December 22, 2005.
[10]
BRASÍLIA BRASIL. 2005. Law 12,319 of September 1, 2010.
[11]
Kevin Brennan et al. 2009. A Guide to the Business Analysis Body of Knowledger. Iiba, Toronto, Ontario, Canada.
[12]
Neuma Chaveiro, Cassio Leonardo Rodrigues, Soraya Bianca Duarte, Renata Rodrigues de Oliveira Garcia, Adriana Ribeiro de Freitas, Lucas Rodrigues de Oliveira, Karina Rocha Gomes da Silva, and Celmo Celeno Porto. 2018. A Tool to Evaluate the Quality of Life of Deaf People Using WHOQOL Instruments. In 2018 IEEE International Conference on Systems, Man, and Cybernetics (SMC). IEEE, Miyazaki, Japan, Japan, 3871--3876.
[13]
Xiaofeng Cui and Richard Paige. 2014. Strategy-guided requirements development and validation. In 15th IEEE/ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD). IEEE, Las Vegas, NV, USA, 1--6.
[14]
N.R.L. de Sá. 2006. Culture, Power and the Education of the Deaf. Paulinas.
[15]
Census Demographic. 2010. General characteristics of the population, religion and persons with disabilities. https://biblioteca.ibge.gov.br/visualizacao/periodicos/94/cd_2010_religiao_deficiencia.pdf.
[16]
D. Méndez Fernández, S. Wagner, M. Kalinowski, M. Felderer, P. Mafra, A. Vetrò, T. Conte, M.-T. Christiansson, D. Greer, C. Lassenius, T. Männistö, M. Nayabi, M. Oivo, B. Penzenstadler, D. Pfahl, R. Prikladnicki, G. Ruhe, A. Schekelmann, S. Sen, R. Spinola, A. Tuzcu, J. L. de la Vara, and R. Wieringa. 2017. Naming the pain in requirements engineering. Empirical Software Engineering 22, 5 (01 Oct 2017), 2298--2338.
[17]
Audrei Gesser. 2009. Libras? What language is this ?: beliefs and prejudices around sign language and deaf reality. Parábola Ed., São Paulo.
[18]
Donald Gotterbarn. 1999. How the new software engineering code of ethics affects you. IEEE software 16, 6 (1999), 58--64.
[19]
The Whoqol Group. 1998. The World Health Organization quality of life assessment (WHOQOL): development and general psychometric properties. Social science & medicine 46, 12 (1998), 1569--1585.
[20]
Birkan Guldenoglu, Paul Miller, and Tevhide Kargin. 2014. Examining the Relationship between Letter Processing and Word Processing Skills in Deaf and Hearing Readers. Educational Sciences: Theory and Practice 14, 6 (2014), 2230--2238.
[21]
Kevin Huang, Jesse Smith, Kimberly Spreen, and Mary Frances Jones. 2008. Breaking the Sound Barrier: Designing an Interactive Tool for Language Acquisition in Preschool Deaf Children. In Proceedings of the 7th International Conference on Interaction Design and Children (IDC '08). ACM, New York, NY, USA, 210--216.
[22]
Jessica Korte, Leigh Ellen Potter, and Sue Nielsen. 2015. An experience in requirements prototyping with young deaf children. Journal of Usability Studies 10, 4 (2015), 195--214.
[23]
Soo Ling Lim, Daniele Quercia, and Anthony Finkelstein. 2010. StakeNet: using social networks to analyse the stakeholders of large-scale software projects. In Proceedings of the 32Nd ACM/IEEE International Conference on Software Engineering-Volume 1. ACM, New York, NY, USA, 295--304.
[24]
Tania Lima, Mario Sandro Rocha, Thebano Almeida Santos, Angelo Benetti, Evandro Soares, and Helvecio Siqueira de Oliveira. 2013. Innovation in learning-the use of avatar for sign language. In International Conference on Human-Computer Interaction. Springer, Berlin, Heidelberg, 428--433.
[25]
Verónica López-Ludeña, Carlos González-Morcillo, Juan Carlos López, Emilio Ferreiro, Javier Ferreiros, and Rubén San-Segundo. 2014. Methodology for developing an advanced communications system for the Deaf in a new domain. Knowledge-Based Systems 56 (2014), 240--252.
[26]
Paulo Martins, Henrique Rodrigues, Tânia Rocha, Manuela Francisco, and Leonel Morgado. 2015. Accessible Options for Deaf People in e-Learning Platforms: Technology Solutions for Sign Language Translation. Procedia Computer Science 67 (2015), 263 -- 272. Proceedings of the 6th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion.
[27]
Ligia Medeiros, Marcos Brod Júnior, and Luiz Vidal Gomes. 2014. Logograms: Memory aids for learning, and an example with hearing-impaired students. In International Conference of Design, User Experience, and Usability. Springer, Cham, 207--216.
[28]
Florian Merz, Carsten Sinz, Hendrik Post, Thomas Gorges, and Thomas Kropf. 2010. Abstract testing: Connecting source code verification with requirements. In 2010 Seventh International Conference on the Quality of Information and Communications Technology. IEEE, Porto, Portugal, 89--96.
[29]
Ingrid Teixeira Monteiro, Aline da Silva Alves, and Clarisse Sieckenius de Souza. 2013. Using mediated communication to teach vocational concepts to deaf users. In International Conference on Universal Access in Human-Computer Interaction. Springer, Berlin, Heidelberg, 213--222.
[30]
Sana Nazir, Yasir Hafeez Motla, Tahir Abbas, Asma Khatoon, Javaria Jabeen, Mehwish Iqra, and Khush Bakhat. 2014. A process improvement in requirement verification and validation using ontology. In Asia-Pacific World Congress on Computer Science and Engineering. IEEE, Nadi, Fiji, 1--8.
[31]
Dan North et al. 2006. Introducing BDD.
[32]
Ministry of Health Brazil. 1996. Resolution 196/96 of the National Health Council / MS on Guidelines and Regulatory Standards for Research involving humans.
[33]
Francisco C de Oliveira, Gerarda NC Gomes, Adriano T de Freitas, Anibal C de Oliveira, Lidiane C Silva, and Bruno Queiroz. 2015. A comparative study of the acceptability of signs for the brazilian sign language created in person and remotely. In Proceedings of the 46th ACM Technical Symposium on Computer Science Education. ACM, New York, NY, USA, 207--211.
[34]
"World Health Organization". "2019". "Deafness and hearing loss". "https://www.who.int/en/news-room/fact-sheets/detail/deafness-and-hearing-loss"
[35]
Ila Parasnis. 1997. Selected Topic Of Interest, 1997: Cultural Identity and Diversity in Deaf Education. American Annals of the Deaf 142, 2 (1997), 72--79.
[36]
M Power and A Green. 2010. Development of the WHOQOL disabilities module. Quality of life research: an international journal of quality of life aspects of treatment, care and rehabilitation 19 (03 2010), 571--84.
[37]
Paolo Prinetto, Gabriele Tiotto, and Andrea Del Principe. 2009. Designing health care applications for the deaf. In 2009 3rd International Conference on Pervasive Computing Technologies for Healthcare. IEEE, London, UK, 1--2.
[38]
RM de Quadros. 2005. O "Bi" em bilinguismo na educação de surdos. Surdez e bilinguismo. Porto Alegre: Mediação 1 (2005), 26--36.
[39]
Oliver Sacks. 2010. Vendo vozes: uma viagem ao mundo dos surdos. Editora Companhia das Letras, São Paulo, SP.
[40]
BID SERVICES. 2017. A Guide to Working with Deaf People in a Health Setting - Best Practice Guide. https://www.bid.org.uk/downloads/resources/a5-guide-to-working-with-deaf-people-in-a-health-setting.pdf.
[41]
Larry W Smith. 2000. Project clarity through stakeholder analysis. In CrossTalk. Citeseer, Hill AFB, Utah, 04--09.
[42]
Mathias Soeken, Robert Wille, and Rolf Drechsler. 2012. Assisted behavior driven development using natural language processing. In International Conference on Modelling Techniques and Tools for Computer Performance Evaluation. Springer, 269--287.
[43]
Constantine Stephanidis. 2009. The Universal Access Handbook. CRC Press, Boca Raton, FL, USA.
[44]
Narathip Tiangtae, Sakgasit Ramingwong, Lachana Ramingwong, Dome Potikanond, Natdanai Homkong, and Nutnatee Maneerat. 2017. Developing Software for the Deaf Community: Conquering an Extreme Case Scenario. In 2017 21st International Computer Science and Engineering Conference (ICSEC). IEEE, Bangkok, Thailand, 1--5.
[45]
David Tripp. 2005. Pesquisa-ação: uma introdução metodológica. Educação e pesquisa 31, 3 (2005), 443--466.
[46]
Jacques Wainer et al. 2007. Métodos de pesquisa quantitativa e qualitativa para a Ciência da Computação. Atualização em informática 1 (2007), 221--262.
[47]
Karl Wiegers. 2007. Practical project initiation: a handbook with tools. Microsoft Press, Redmond, Washington.
Index Terms
- Lessons learned about oral-auditory and visual-spatial communication in requirements engineering with deaf stakeholders
Recommendations
An experience in requirements prototyping with young deaf children
Deaf children are an underrepresented group in technology development, despite the potential technology available to aid them in language acquisition. Requirements elicitation prototyping allows Deaf children to act in an informant role in the creation ...
Human Computer Interaction and Communication Aids for Hearing-Impaired, Deaf and Deaf-Blind People: Introduction to the Special Thematic Session
ICCHP '08: Proceedings of the 11th international conference on Computers Helping People with Special NeedsThis paper gives an overview and extends the Special Thematic Session (STS) on research and development of technologies for hearing-impaired, deaf, and deaf-blind people. The topics of the session focus on special equipment or services to improve ...
Indonesia deaf and blind communication system (IDBC-system)
AbstractThis research is motivated by the interaction between deaf students with blind people in the context of friendship and buying and selling, but these two individuals can not communicate well due to the obstacles of the message is not acceptable or ...
Comments
Information & Contributors
Information
Published In
March 2020
2348 pages
ISBN:9781450368667
DOI:10.1145/3341105
- Conference Chairs:
- Chih-Cheng Hung,
- Tomas Cerny,
- Program Chairs:
- Dongwan Shin,
- Alessio Bechini
Copyright © 2020 ACM.
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]
Sponsors
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 30 March 2020
Check for updates
Author Tags
Qualifiers
- Research-article
Funding Sources
- Fundacao de Amparo a Pesquisa do Estado de Goias (FAPEG)
- Ministerio da Saude/SCTIE/DECIT
- Conselho Nacional de Pesquisa e Desenvolvimento Tecnologico
Conference
SAC '20
Sponsor:
SAC '20: The 35th ACM/SIGAPP Symposium on Applied Computing
March 30 - April 3, 2020
Brno, Czech Republic
Acceptance Rates
Overall Acceptance Rate 1,650 of 6,669 submissions, 25%
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 162Total Downloads
- Downloads (Last 12 months)14
- Downloads (Last 6 weeks)0
Reflects downloads up to 30 Aug 2024
Other Metrics
Citations
View Options
Get Access
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign in