research-article

Ten Misunderstandings about Maturity Models

Authors:

Kim Normann Andersen,

Tobias Mettler,

M. Jae MoonAuthors Info & Claims

dg.o '20: Proceedings of the 21st Annual International Conference on Digital Government Research

Pages 261 - 266

https://doi.org/10.1145/3396956.3396980

Published: 16 June 2020 Publication History

Abstract

In this paper, we take the initial steps of re-formulating the research agenda on maturity models within the government context. Critiques on maturity models in government digitalization has been collected via a systematic review of academic literature. Synthesis of the articles (n=47) has resulted in a list of ten objections and critique of maturity models. The author team of this paper has been heavily involved in pioneering and leading research on maturity models. Standing on the shoulders of this track-record, we have coinedf a possible response on how maturity models might still have an important role to play in theorizing about why, how and where government progresses in their use of digital technologies. Also, we argue that maturity models have an important role to play for practice in their navigation in a yet more multifaceted technological dependent government.

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dg.o '20: Proceedings of the 21st Annual International Conference on Digital Government Research

June 2020

389 pages

ISBN:9781450387910

DOI:10.1145/3396956

Editors:
Seok-Jin Eom,
Jooho Lee

Copyright © 2020 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 16 June 2020

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dg.o '20

dg.o '20: The 21st Annual International Conference on Digital Government Research

June 15 - 19, 2020

Seoul, Republic of Korea

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https://dl.acm.org/doi/10.1145/3657054.3657149
Smajli EFeldman GCox S(2024)Exploring the Limitations of Business Process Maturity Models: A Systematic Literature ReviewInformation Systems Management10.1080/10580530.2024.2332210(1-20)Online publication date: 20-Mar-2024
https://doi.org/10.1080/10580530.2024.2332210
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https://doi.org/10.3390/buildings14010044
Das PPerera SSenaratne SOsei-Kyei R(2023)A smart modern construction enterprise maturity model for business scenarios leading to Industry 4.0Smart and Sustainable Built Environment10.1108/SASBE-09-2022-0205Online publication date: 13-Mar-2023
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