research-article

E-government use via social media as a tool to influences young people's trust in government: An empirical study in a Chinese Municipality

Authors:

Kou GuitaoAuthors Info & Claims

dg.o '20: Proceedings of the 21st Annual International Conference on Digital Government Research

Pages 16 - 23

https://doi.org/10.1145/3396956.3398250

Published: 16 June 2020 Publication History

Abstract

The conflict in Hong Kong in 2019 again emphasizes young people's trust in government is important. E-government is usually regarded as a tool to improve the levels of trust in government. With the development of Information and Communication Technology in China, social media becomes important channels to provide e-government services. This study investigates whether individual experiences of e-government use via social media can influence the levels of trust in government among young generation. The findings, which based on a survey of 1000 undergraduate students in Chongqing, offer support to a positive relationship between this e-government use via social media and public trust in government. Particularly, e-information service use via social media are linked with greater trust in government in competence and benevolence dimensions. On the other hand, e-transactional service use shows negative impacts on political trust. These results suggest that public sectors in China should improve the qualities of e-government services and create more services contents on social media platforms.

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Cited By

Sharabati AAl-Haddad SAl Khasawneh MMazahreh SKawar Y(2023)Behavioral Acceptance of Electronic Government in JordanInternational Journal of Electronic Government Research10.4018/IJEGR.32145919:1(1-26)Online publication date: 7-Apr-2023
https://dl.acm.org/doi/10.4018/IJEGR.321459

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dg.o '20: Proceedings of the 21st Annual International Conference on Digital Government Research

June 2020

389 pages

ISBN:9781450387910

DOI:10.1145/3396956

Editors:
Seok-Jin Eom,
Jooho Lee

Copyright © 2020 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 16 June 2020

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dg.o '20

dg.o '20: The 21st Annual International Conference on Digital Government Research

June 15 - 19, 2020

Seoul, Republic of Korea

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Cited By

Sharabati AAl-Haddad SAl Khasawneh MMazahreh SKawar Y(2023)Behavioral Acceptance of Electronic Government in JordanInternational Journal of Electronic Government Research10.4018/IJEGR.32145919:1(1-26)Online publication date: 7-Apr-2023
https://dl.acm.org/doi/10.4018/IJEGR.321459

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