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Effects of Social Factors and Team Dynamics on Adoption of Collaborative Robot Autonomy

Authors:

Mariah L. Schrum,

Michael Johnson,

Karen M. Feigh,

Matthew C. GombolayAuthors Info & Claims

HRI '21: Proceedings of the 2021 ACM/IEEE International Conference on Human-Robot Interaction

Pages 149 - 157

https://doi.org/10.1145/3434073.3444649

Published: 08 March 2021 Publication History

Abstract

As automation becomes more prevalent, the fear of job loss due to automation increases [22]. Workers may not be amenable to working with a robotic co-worker due to a negative perception of the technology. The attitudes of workers towards automation are influenced by a variety of complex and multi-faceted factors such as intention to use, perceived usefulness and other external variables [15]. In an analog manufacturing environment, we explore how these various factors influence an individual's willingness to work with a robot over a human co-worker in a collaborative Lego building task. We specifically explore how this willingness is affected by: 1) the level of social rapport established between the individual and his or her human co-worker, 2) the anthropomorphic qualities of the robot, and 3) factors including trust, fluency and personality traits. Our results show that a participant's willingness to work with automation decreased due to lower perceived team fluency (p=0.045), rapport established between a participant and their co-worker (p=0.003), the gender of the participant being male (p=0.041), and a higher inherent trust in people (p=0.018).

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Cited By

Calisto FFernandes JMorais MSantiago CAbrantes JNunes NNascimento J(2023)Assertiveness-based Agent Communication for a Personalized Medicine on Medical Imaging DiagnosisProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580682(1-20)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580682
Natarajan MSeraj EAltundas BPaleja RYe SChen LJensen RChang KGombolay M(2023)Human-Robot Teaming: Grand ChallengesCurrent Robotics Reports10.1007/s43154-023-00103-14:3(81-100)Online publication date: 8-Aug-2023
https://doi.org/10.1007/s43154-023-00103-1
Park GChung JLee S(2023)Human vs. machine-like representation in chatbot mental health counseling: the serial mediation of psychological distance and trust on compliance intentionCurrent Psychology10.1007/s12144-023-04653-743:5(4352-4363)Online publication date: 20-Apr-2023
https://doi.org/10.1007/s12144-023-04653-7
Show More Cited By

Index Terms

Effects of Social Factors and Team Dynamics on Adoption of Collaborative Robot Autonomy
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies

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cover image ACM Conferences

HRI '21: Proceedings of the 2021 ACM/IEEE International Conference on Human-Robot Interaction

March 2021

425 pages

ISBN:9781450382892

DOI:10.1145/3434073

General Chairs:
Cindy Bethel
Mississippi State University, USA
,
Ana Paiva
INESC-ID, IST, University of Lisbon, Portugal & Radcliffe Institute for Advanced Study, Harvard University, USA
,
Program Chairs:
Elizabeth Broadbent
University of Auckland, New Zealand
,
David Feil-Seifer
University of Nevada Reno, USA
,
Daniel Szafir
University of Colorado Boulder, USA

Copyright © 2021 ACM.

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Published: 08 March 2021

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Konica Minolta, Inc
National Science Foundation

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HRI '21

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HRI '21: ACM/IEEE International Conference on Human-Robot Interaction

March 8 - 11, 2021

CO, Boulder, USA

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Cited By

Calisto FFernandes JMorais MSantiago CAbrantes JNunes NNascimento J(2023)Assertiveness-based Agent Communication for a Personalized Medicine on Medical Imaging DiagnosisProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580682(1-20)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580682
Natarajan MSeraj EAltundas BPaleja RYe SChen LJensen RChang KGombolay M(2023)Human-Robot Teaming: Grand ChallengesCurrent Robotics Reports10.1007/s43154-023-00103-14:3(81-100)Online publication date: 8-Aug-2023
https://doi.org/10.1007/s43154-023-00103-1
Park GChung JLee S(2023)Human vs. machine-like representation in chatbot mental health counseling: the serial mediation of psychological distance and trust on compliance intentionCurrent Psychology10.1007/s12144-023-04653-743:5(4352-4363)Online publication date: 20-Apr-2023
https://doi.org/10.1007/s12144-023-04653-7
Cheon ESchneiders EDiekjobst KSkov M(2022)Robots as a Place for SocializingProceedings of the ACM on Human-Computer Interaction10.1145/35555586:CSCW2(1-26)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555558
Riedl R(2022)Is trust in artificial intelligence systems related to user personality? Review of empirical evidence and future research directionsElectronic Markets10.1007/s12525-022-00594-432:4(2021-2051)Online publication date: 23-Nov-2022
https://doi.org/10.1007/s12525-022-00594-4

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