research-article

Factors Influencing Doctor-Patient Relationship in Online Health Communities: An Empirical Study

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Xijing ZhangAuthors Info & Claims

EBEE '20: Proceedings of the 2020 2nd International Conference on E-Business and E-commerce Engineering

Pages 51 - 54

https://doi.org/10.1145/3446922.3446931

Published: 19 March 2021 Publication History

Abstract

Online health communities (OHCs) are recently increasing in popularity as a type of online platform for communication between patients and doctors. These communities not only provide online health services but also potentially alleviate doctor–patient relationships. This study explores the effects of trust, perceived usefulness, and social support in OHCs on the doctor–patient relationship based on social information processing theory. Data are collected from 362 OHCs users. The proposed hypothesis is empirically examined using the structural equation model (SEM). Results show that trust, perceived usefulness, and social support have positive effects on doctor–patient communication, which in turn positively influences doctor–patient relationship. Finally, this study also presents theoretical and practical implications and discusses limitations.

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Cited By

Aleksieva VValchanov HVangelova M(2022)Cloud based system for reservation of medical appointmentsTHE 9TH INTERNATIONAL CONFERENCE OF THE INDONESIAN CHEMICAL SOCIETY ICICS 2021: Toward a Meaningful Society10.1063/5.0099627(020004)Online publication date: 2022
https://doi.org/10.1063/5.0099627

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EBEE '20: Proceedings of the 2020 2nd International Conference on E-Business and E-commerce Engineering

December 2020

79 pages

ISBN:9781450388924

DOI:10.1145/3446922

Copyright © 2020 ACM.

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Association for Computing Machinery

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Published: 19 March 2021

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National Social Science Fund of China
Fundamental Research Funds of the Central University

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EBEE 2020

EBEE 2020: 2020 2nd International Conference on E-Business and E-commerce Engineering

December 29 - 31, 2020

Bangkok, Thailand

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Cited By

Aleksieva VValchanov HVangelova M(2022)Cloud based system for reservation of medical appointmentsTHE 9TH INTERNATIONAL CONFERENCE OF THE INDONESIAN CHEMICAL SOCIETY ICICS 2021: Toward a Meaningful Society10.1063/5.0099627(020004)Online publication date: 2022
https://doi.org/10.1063/5.0099627

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