research-article

A Chatbot for Searching and Exploring Open Data: Implementation and Evaluation in E-Government

Authors:

Iván Cantador,

Jesús Viejo-Tardío,

María E. Cortés-Cediel,

Manuel Pedro Rodríguez BolívarAuthors Info & Claims

dg.o '21: Proceedings of the 22nd Annual International Conference on Digital Government Research

Pages 168 - 179

https://doi.org/10.1145/3463677.3463681

Published: 09 June 2021 Publication History

Abstract

In this paper, we present a chatbot to access open government data. Differently to similar systems reported in the research literature, the developed chatbot not only allows searching for data collections, but also exploring information within the collections. The exploration is done via complex queries that are easily built by non-expert users through a natural language conversation. Moreover, as another novel, differentiating contribution, we report a conducted user study aimed to evaluate the chatbot according to the achievement of a number of public service values, as well as measuring distinct objective and subjective metrics. Experimental results show that the proposed system outperforms traditional methods followed in open data portals.

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Cited By

Barcellos RBernardini FZuiderwijk AViterbo J(2024)Exploring Interpretability in Open Government Data with ChatGPTProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3657079(186-195)Online publication date: 11-Jun-2024
https://dl.acm.org/doi/10.1145/3657054.3657079
Gomez-Vazquez MCabot JClarisó R(2024)Automatic Generation of Conversational Interfaces for Tabular Data AnalysisProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665577(1-6)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665577
Chen TGasco-Hernandez M(2024)Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State GovernmentsPublic Performance & Management Review10.1080/15309576.2024.2389864(1-26)Online publication date: 9-Aug-2024
https://doi.org/10.1080/15309576.2024.2389864
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cover image ACM Other conferences

dg.o '21: Proceedings of the 22nd Annual International Conference on Digital Government Research

June 2021

600 pages

ISBN:9781450384926

DOI:10.1145/3463677

Copyright © 2021 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 09 June 2021

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Research-article
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Refereed limited

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Centro de Estudios Andaluces
Ministerio de Ciencia e Innovación

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DG.O'21

DG.O'21: The 22nd Annual International Conference on Digital Government Research

June 9 - 11, 2021

NE, Omaha, USA

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Overall Acceptance Rate 150 of 271 submissions, 55%

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Cited By

Barcellos RBernardini FZuiderwijk AViterbo J(2024)Exploring Interpretability in Open Government Data with ChatGPTProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3657079(186-195)Online publication date: 11-Jun-2024
https://dl.acm.org/doi/10.1145/3657054.3657079
Gomez-Vazquez MCabot JClarisó R(2024)Automatic Generation of Conversational Interfaces for Tabular Data AnalysisProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665577(1-6)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665577
Chen TGasco-Hernandez M(2024)Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State GovernmentsPublic Performance & Management Review10.1080/15309576.2024.2389864(1-26)Online publication date: 9-Aug-2024
https://doi.org/10.1080/15309576.2024.2389864
Ong RRaof RSudin SChoong K(2024)Chatbot application training using natural language processing techniques: Case of small-scale agriculturePROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON GREEN ENGINEERING & TECHNOLOGY 2022 (ICONGETECH 2022)10.1063/5.0199126(050068)Online publication date: 2024
https://doi.org/10.1063/5.0199126
Spalević ŽKaljević JVučetić SMilić P(2023)Enhancing Legally-Based E-Government Services in Education Through Artificial IntelligenceInternational Journal of Cognitive Research in Science, Engineering and Education (IJCRSEE)10.23947/2334-8496-2023-11-3-511-51811:3(511-518)Online publication date: 20-Dec-2023
https://doi.org/10.23947/2334-8496-2023-11-3-511-518
Chen TGascó-Hernandez MEsteve M(2023)The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations: Evidence from U.S. State GovernmentsThe American Review of Public Administration10.1177/0275074023120052254:3(255-270)Online publication date: 11-Sep-2023
https://doi.org/10.1177/02750740231200522
Barcellos RBernardini FViterbo JZuiderwijk A(2023)Hippolyta: a framework to enhance open data interpretability and empower citizensProceedings of the 24th Annual International Conference on Digital Government Research10.1145/3598469.3598559(191-198)Online publication date: 11-Jul-2023
https://dl.acm.org/doi/10.1145/3598469.3598559
Syamsuddin IMusaruddin M(2023)Daeng AMANG: A Novel AIML Based Chatbot for Information Security TrainingArtificial Intelligence Application in Networks and Systems10.1007/978-3-031-35314-7_28(297-305)Online publication date: 9-Jul-2023
https://doi.org/10.1007/978-3-031-35314-7_28
Ramires Hernández PValle-Cruz DMendoza Méndez R(2022)Review on the Application of Artificial Intelligence-Based Chatbots in Public AdministrationHandbook of Research on Applied Artificial Intelligence and Robotics for Government Processes10.4018/978-1-6684-5624-8.ch007(133-155)Online publication date: 16-Sep-2022
https://doi.org/10.4018/978-1-6684-5624-8.ch007
Bräuer PMazarakis A(2022)A Speech-Based AI for Political ParticipationProceedings of Mensch und Computer 202210.1145/3543758.3549889(462-466)Online publication date: 4-Sep-2022
https://dl.acm.org/doi/10.1145/3543758.3549889
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