Conflicts in Metacommunication Messages in Alternating User and Designer Roles: a dialectical perspective
Article No.: 13, Pages 1 - 7
Abstract
The recent growth in the use of customizable software and systems by users with little or no specific knowledge in the field of computing has encouraged collaboration between users and user adherence to a role previously assigned to the designer. The alternation of the subject in the roles of user and designer may cause conflicts in the interpretation of metacommunication messages. This research sought to analyze these conflicts during the interaction on a video sharing platform, YouTube, using the principles of Hegelian Dialectic. For this, a case study was carried out with the methods of Semiotic Engineering, the Semiotic Inspection Method (SIM), and the Communicability Evaluation Method (CEM), followed by a dialectical analysis of the results. The results obtained opens reflections on possible conflicts of interpretation in the metacommunication messages of the interface when the user alternates between the roles of designer and user at the time of interaction and, with this, facilitate the elaboration and evaluation of interfaces more adequate to the requirements determined in the pre-production.
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Index Terms
- Conflicts in Metacommunication Messages in Alternating User and Designer Roles: a dialectical perspective
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Information & Contributors
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Published In
October 2021
523 pages
ISBN:9781450386173
DOI:10.1145/3472301
- General Chairs:
- Ingrid Teixeira Monteiro,
- Kamila Rios da Hora Rodrigues,
- Ticianne de Gois Ribeiro Darin,
- Program Chairs:
- André Pimenta Freire,
- Marcelle Pereira Mota
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- SBC: Brazilian Computer Society
- SIGCHI: ACM Special Interest Group on Computer-Human Interaction
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Association for Computing Machinery
New York, NY, United States
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Published: 18 October 2021
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IHC '21
IHC '21: XX Brazilian Symposium on Human Factors in Computing Systems
October 18 - 22, 2021
Virtual Event, Brazil
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IHC '21 Paper Acceptance Rate 29 of 77 submissions, 38%;
Overall Acceptance Rate 331 of 973 submissions, 34%
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