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Service Skills Training in Restaurants Using Virtual Reality

Authors:

Mai Otsuki,

Takashi OkumaAuthors Info & Claims

SA '21 Posters: SIGGRAPH Asia 2021 Posters

Article No.: 26, Pages 1 - 2

https://doi.org/10.1145/3476124.3502251

Published: 14 December 2021 Publication History

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Abstract

Currently, training in restaurants often take the form of on-the-job training (OJT), where trainees are accompanied by trainers who guide them as they serve the customers. However, it is difficult for trainers to understand the cognitive and decision-making processes of the trainees objectively, which makes OJT guidance extremely difficult. Objective measurement indices are also needed. To mitigate these issues, we developed a VR job-training system that focuses on two elements that pose challenges for the actual situation: awareness and priority-setting.

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References

[1]

Eberhard Bluemel, Axel Hintze, Torsten Schulz, Marco Schumann, and Stefan Stuering. 2003. Virtual environments for the training of maintenance and service tasks. In Winter Simulation Conference Proceedings, Vol. 2. 2001–2007. https://doi.org/10.1109/wsc.2003.1261664

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Suzuki TNishimura JHoshino J(2024)Automatic Scenario Generation for Customer Service Training VR System2024 Nicograph International (NicoInt)10.1109/NICOInt62634.2024.00012(14-18)Online publication date: 14-Jun-2024
https://doi.org/10.1109/NICOInt62634.2024.00012
Oyanagi AAoyama KIto KAmemiya THirose M(2023)Virtual Reality Training System Using an Autonomy Agent for Learning Hospitality Skills of a Retail StoreHCI International 2023 – Late Breaking Papers10.1007/978-3-031-48060-7_37(483-492)Online publication date: 19-Nov-2023
https://doi.org/10.1007/978-3-031-48060-7_37

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Published In

SA '21 Posters: SIGGRAPH Asia 2021 Posters

December 2021

87 pages

ISBN:9781450386876

DOI:10.1145/3476124

Editors:
Shuzo John Shiota
CEO, Polygon Pictures Inc., Japan
,
Ayumi Kimura
Research Manager at OLM Digital, Inc., Japan and Program Manager and Collaboration Coordinator at CMIC, Victoria University of Wellington, New Zealand
,
Wan-Chun Alex Ma
Senior Research Scientist, ByteDance, USA

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

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Published: 14 December 2021

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SA '21

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SIGGRAPH

SA '21: SIGGRAPH Asia 2021

December 14 - 17, 2021

Tokyo, Japan

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Overall Acceptance Rate 178 of 869 submissions, 20%

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Suzuki TNishimura JHoshino J(2024)Automatic Scenario Generation for Customer Service Training VR System2024 Nicograph International (NicoInt)10.1109/NICOInt62634.2024.00012(14-18)Online publication date: 14-Jun-2024
https://doi.org/10.1109/NICOInt62634.2024.00012
Oyanagi AAoyama KIto KAmemiya THirose M(2023)Virtual Reality Training System Using an Autonomy Agent for Learning Hospitality Skills of a Retail StoreHCI International 2023 – Late Breaking Papers10.1007/978-3-031-48060-7_37(483-492)Online publication date: 19-Nov-2023
https://doi.org/10.1007/978-3-031-48060-7_37

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An augmented reality training platform for assembly and maintenance skills

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Virtual Reality Training to Enhance Motor Skills

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