research-article

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Unpacking the Complexities of Community-led Violence Prevention Work

Authors:

Jessa Dickinson,

Alejandra C. Gonzalez,

Yolanda A. RankinAuthors Info & Claims

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

Article No.: 575, Pages 1 - 15

https://doi.org/10.1145/3491102.3502122

Published: 29 April 2022 Publication History

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Abstract

With increased public scrutiny of policing and growing calls for community-based violence prevention, street outreach programs that hire residents to mediate conflicts in their neighborhoods are gaining support. To understand how street outreach workers (SOWs) use information and communication technologies (ICTs) and how they envision future ICTs that better support their work, we interviewed 25 SOWs across three organizations. Results suggest that SOWs leverage ICTs to: 1) identify and mediate conflict; 2) support collaboration and teamwork; and 3) invoke community connections and trust. SOWs posit that new ICTs could provide a seamless infrastructure for communication among SOWs and between community members, assist with training to sharpen conflict negotiation skills, and provide insight on effective conflict mediation strategies.

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Min Zhang, Arosha K. Bandara, Blaine Price, Graham Pike, Zoe Walkington, Camilla Elphick, Lara Frumkin, Richard Philpot, Mark Levine, Avelie Stuart, and Bashar Nuseibeh. 2020. Designing Technologies for Community Policing. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (Honolulu, HI, USA) (CHI EA ’20). Association for Computing Machinery, New York, NY, USA, 1–9. https://doi.org/10.1145/3334480.3383021

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Cited By

Alvarado Garcia AYang TMiceli M(2025)What Knowledge Do We Produce from Social Media Data and How?Proceedings of the ACM on Human-Computer Interaction10.1145/37012169:1(1-45)Online publication date: 10-Jan-2025
https://dl.acm.org/doi/10.1145/3701216
Rabaan HDombrowski L(2024)Healing Structures: Sociotechnical Mechanisms for Centering Survivors of Domestic Violence within US-Based Marginalized CommunitiesProceedings of the ACM on Human-Computer Interaction10.1145/36870398:CSCW2(1-43)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687039
Erete SRankin YThomas J(2024)Defining Damage-Centered Research in HCI: A Black Feminist PerspectiveInteractions10.1145/365500731:3(41-45)Online publication date: 1-May-2024
https://dl.acm.org/doi/10.1145/3655007
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Index Terms

Unpacking the Complexities of Community-led Violence Prevention Work
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

April 2022

10459 pages

ISBN:9781450391573

DOI:10.1145/3491102

Editors:
Simone Barbosa
PUC-Rio, Brazil
,
Cliff Lampe
University of Michigan, USA
,
Caroline Appert
Université Paris-Saclay, France
,
David A. Shamma
Toyota Research Institute, USA
,
Steven Drucker
Microsoft Research, USA
,
Julie Williamson
University of Glasgow, UK
,
Koji Yatani
University of Tokyo, Japan

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Published: 29 April 2022

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CHI '22

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CHI '22: CHI Conference on Human Factors in Computing Systems

April 29 - May 5, 2022

LA, New Orleans, USA

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Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

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Cited By

Alvarado Garcia AYang TMiceli M(2025)What Knowledge Do We Produce from Social Media Data and How?Proceedings of the ACM on Human-Computer Interaction10.1145/37012169:1(1-45)Online publication date: 10-Jan-2025
https://dl.acm.org/doi/10.1145/3701216
Rabaan HDombrowski L(2024)Healing Structures: Sociotechnical Mechanisms for Centering Survivors of Domestic Violence within US-Based Marginalized CommunitiesProceedings of the ACM on Human-Computer Interaction10.1145/36870398:CSCW2(1-43)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687039
Erete SRankin YThomas J(2024)Defining Damage-Centered Research in HCI: A Black Feminist PerspectiveInteractions10.1145/365500731:3(41-45)Online publication date: 1-May-2024
https://dl.acm.org/doi/10.1145/3655007
Chordia IBaltaxe-Admony LBoone ASheehan ADombrowski LLe Dantec CRingland KSmith A(2024)Social Justice in HCI: A Systematic Literature ReviewProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642704(1-33)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642704
Otuu OAnajemba JAguboshim FSahoo D(2024)An Analysis of Technological Applications in Community Policing and Their Performance Assessment Through A Systematic ReviewAdvances in Computing10.1007/978-3-031-75236-0_25(345-360)Online publication date: 22-Dec-2024
https://doi.org/10.1007/978-3-031-75236-0_25
Saha MLindsay SVarghese DBartindale TOlivier P(2023)Benefits of Community Voice: A Framework for Understanding Inclusion of Community Voice in HCI4DProceedings of the ACM on Human-Computer Interaction10.1145/36101747:CSCW2(1-26)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610174
Erete SRankin YThomas J(2023)A Method to the Madness: Applying an Intersectional Analysis of Structural Oppression and Power in HCI and DesignACM Transactions on Computer-Human Interaction10.1145/350769530:2(1-45)Online publication date: 13-Apr-2023
https://dl.acm.org/doi/10.1145/3507695
Zhang MBandara APhilpot RStuart AWalkington ZElphick CFrumkin LPike GPrice BLevine MNuseibeh B(2023)Towards a Socio-Technical Understanding of Police-Citizen InteractionsHuman-Computer Interaction – INTERACT 202310.1007/978-3-031-42286-7_18(324-345)Online publication date: 28-Aug-2023
https://dl.acm.org/doi/10.1007/978-3-031-42286-7_18

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