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A Conversational Shopping Assistant for Online Virtual Stores

Authors:

Nuno CorreiaAuthors Info & Claims

MM '22: Proceedings of the 30th ACM International Conference on Multimedia

Pages 6994 - 6996

https://doi.org/10.1145/3503161.3547738

Published: 10 October 2022 Publication History

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Abstract

The online shopping industry benefits from the usage of virtual assistants that are able to provide a 24/7 way of communication. This is normally done through the use of text based interactions. In order to improve the user experience and provide a more engaging user-to-customer interaction, we present a virtual shopping environment that emulates the physical store, providing the user with an experience similar to buying products in the actual store. This allows users to interact with the store items and have a full conversation with a virtual shopping assistant. This is all done through a virtual store where the user is able to walk, try-on and see the displayed items, while having a conversation with the store's assistant.

Supplementary Material

MP4 File (mmde043.mp4)

In this demo we present a new way of interacting with a conversational agent using a 3D environment

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55.83 MB

References

[1]

Jonathan F. Buss, Arnold L. Rosenberg, and Judson D. Knott. 2019. 10 usability heuristics to design better chatbots. Technical Report.

Google Scholar

[2]

Lei et al. 2020. Pix2Surf: Learning Parametric 3D Surface Models of Objects from Images. (August 2020).

Google Scholar

[3]

Pricilla et al. 2018. Designing interaction for chatbot-based conversational commerce with user-centered design. (November 2018).

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Cited By

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Bilquise GShaalan KAlKhatib M(2024)Evaluation of Virtual Commerce Applications for the Metaverse Using Spherical Linear Diophantine‐Based Modeling ApproachHuman Behavior and Emerging Technologies10.1155/2024/45719592024:1Online publication date: 13-Aug-2024
https://doi.org/10.1155/2024/4571959
Zhu SHu WLi WDong Y(2023)Virtual Agents in Immersive Virtual Reality Environments: Impact of Humanoid Avatars and Output Modalities on Shopping ExperienceInternational Journal of Human–Computer Interaction10.1080/10447318.2023.224129340:19(5771-5793)Online publication date: 17-Aug-2023
https://doi.org/10.1080/10447318.2023.2241293

Index Terms

A Conversational Shopping Assistant for Online Virtual Stores
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interactive systems and tools

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Information & Contributors

Information

Published In

MM '22: Proceedings of the 30th ACM International Conference on Multimedia

October 2022

7537 pages

ISBN:9781450392037

DOI:10.1145/3503161

General Chairs:
João Magalhães
NOVA University of Lisbon, Portugal
,
Alberto del Bimbo
University of Florence, Italy
,
Shin'ichi Satoh
National Institute of Informatics, Japan
,
Nicu Sebe
University of Trento, Italy
,
Program Chairs:
Xavier Alameda-Pineda
Inria, Grenoble, France
,
Qin Jin
Renmin University of China, China
,
Vincent Oria
New Jersey Institute of Technology, USA
,
Laura Toni
University College London, UK

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 October 2022

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Demonstration

Conference

MM '22

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SIGMM

MM '22: The 30th ACM International Conference on Multimedia

October 10 - 14, 2022

Lisboa, Portugal

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Overall Acceptance Rate 995 of 4,171 submissions, 24%

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MM '24

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sigmm

The 32nd ACM International Conference on Multimedia

October 28 - November 1, 2024

Melbourne , VIC , Australia

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Cited By

View all

Bilquise GShaalan KAlKhatib M(2024)Evaluation of Virtual Commerce Applications for the Metaverse Using Spherical Linear Diophantine‐Based Modeling ApproachHuman Behavior and Emerging Technologies10.1155/2024/45719592024:1Online publication date: 13-Aug-2024
https://doi.org/10.1155/2024/4571959
Zhu SHu WLi WDong Y(2023)Virtual Agents in Immersive Virtual Reality Environments: Impact of Humanoid Avatars and Output Modalities on Shopping ExperienceInternational Journal of Human–Computer Interaction10.1080/10447318.2023.224129340:19(5771-5793)Online publication date: 17-Aug-2023
https://doi.org/10.1080/10447318.2023.2241293

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Index Terms

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Conversational sales assistant for online shopping