Service Quality Evaluation of O2O Platform for Catering Whole Industry Chain
Article No.: 39, Pages 1 - 6
Abstract
Catering whole industry chain O2O platform is the new development direction of catering O2O. The research of catering whole industry chain platform has advantages on achieving catering and food safety supervision and creating a traceable and accessible internet catering platform. Based on the service quality theory, this paper first selects research dimensions and measurement indicators by literature research, JAVA crawling news and policies, and TextRank keyword extraction. Then we build a service quality evaluation model containing five dimensions and makes decisions through two rounds of Delphi method. Finally, four suggestions for developing a catering whole industry chain O2O platform are proposed based on the combination with model and real practice.
References
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Published In
December 2021
699 pages
ISBN:9781450385053
DOI:10.1145/3508546
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Association for Computing Machinery
New York, NY, United States
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Published: 25 February 2022
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- Research-article
- Research
- Refereed limited
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- South China University of Technology 2021SRP project
- Guangdong Social Science Planning Project
- National Science Foundation of China
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ACAI'21
ACAI'21: 2021 4th International Conference on Algorithms, Computing and Artificial Intelligence
December 22 - 24, 2021
Sanya, China
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Overall Acceptance Rate 173 of 395 submissions, 44%
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