research-article

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Home-Life and Work Rhythm Diversity in Distributed Teamwork: A Study with Information Workers during the COVID-19 Pandemic

Authors:

Thomas Breideband,

Poorna Talkad Sukumar,

Sidney D'Mello,

Aaron D. StriegelAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 6, Issue CSCW1

Article No.: 95, Pages 1 - 23

https://doi.org/10.1145/3512942

Published: 07 April 2022 Publication History

Abstract

During the COVID-19 pandemic, millions of previously co-located information workers had to work from home, a trend expected to become much more commonplace in the future. We interviewed 53 information workers from 17 U.S. teams to understand how this unique extended work-from-home setting influenced teamwork and how they adapted to it. Using a grounded theory approach, we discovered that extended remote work highlighted diversity in team members' home-lives and daily work rhythms. Whereas these types of diversity played only marginal roles for teams in the co-located office, they had a more tangible impact in the work-from-home setting, from coordination delays and interruptions to conflicts related to workload fairness, miscommunication, and trust. Importantly, workers reported that their teams adapted to these challenges by setting explicit norms and standards for online communication and asynchronous collaboration and by promoting general social and situational awareness. We discuss computer-supported designs to help teams manage these latent diversities in an extended remote teamwork setting.

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https://dl.acm.org/doi/10.1145/3638380.3638382
Ekmekcioglu CChandra PAhmed S(2023)A Matter of Time: Anticipation Work and Digital Temporalities in Refugee Humanitarian Assistance in TurkeyProceedings of the ACM on Human-Computer Interaction10.1145/35794557:CSCW1(1-36)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579455
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Index Terms

Home-Life and Work Rhythm Diversity in Distributed Teamwork: A Study with Information Workers during the COVID-19 Pandemic
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
    2. Empirical studies in collaborative and social computing

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Published In

cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 6, Issue CSCW1

CSCW1

April 2022

2511 pages

EISSN:2573-0142

DOI:10.1145/3530837

Editor:
Jeff Nichols
Apple Inc., United States

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Copyright © 2022 Owner/Author.

This work is licensed under a Creative Commons Attribution-NonCommercial International 4.0 License.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 April 2022

Published in PACMHCI Volume 6, Issue CSCW1

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Cited By

Cho JChoi DYu JVoida S(2024)Reinforcing and Reclaiming The Home: Co-speculating Future Technologies to Support Remote and Hybrid WorkProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642381(1-28)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642381
Jiang JAhmadpour N(2023)POVR: Designing an Immersive Experience for Generating Moments of Self-reflection at HomeProceedings of the 35th Australian Computer-Human Interaction Conference10.1145/3638380.3638382(324-339)Online publication date: 2-Dec-2023
https://dl.acm.org/doi/10.1145/3638380.3638382
Ekmekcioglu CChandra PAhmed S(2023)A Matter of Time: Anticipation Work and Digital Temporalities in Refugee Humanitarian Assistance in TurkeyProceedings of the ACM on Human-Computer Interaction10.1145/35794557:CSCW1(1-36)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579455
Allen TFrench K(2023)Work‐family research: A review and next stepsPersonnel Psychology10.1111/peps.1257376:2(437-471)Online publication date: 26-Jan-2023
https://doi.org/10.1111/peps.12573
Lapshun AMadero Gómez S(2023)Is work from home here to stay? Look from MexicoManagement Research: Journal of the Iberoamerican Academy of Management10.1108/MRJIAM-05-2023-142422:1(35-56)Online publication date: 26-Dec-2023
https://doi.org/10.1108/MRJIAM-05-2023-1424
Li KLi WLiu FXue W(2023)Non-invasive human thermal comfort assessment based on multiple angle/distance facial key-region temperatures recognitionBuilding and Environment10.1016/j.buildenv.2023.110956246(110956)Online publication date: Dec-2023
https://doi.org/10.1016/j.buildenv.2023.110956
De Vincenzi CPansini MFerrara BBuonomo IBenevene P(2022)Consequences of COVID-19 on Employees in Remote Working: Challenges, Risks and Opportunities An Evidence-Based Literature ReviewInternational Journal of Environmental Research and Public Health10.3390/ijerph19181167219:18(11672)Online publication date: 16-Sep-2022
https://doi.org/10.3390/ijerph191811672
Breideband TMartinez GTalkad Sukumar PCaruso MD'Mello SStriegel AMark G(2022)Sleep Patterns and Sleep Alignment in Remote Teams during COVID-19Proceedings of the ACM on Human-Computer Interaction10.1145/35552176:CSCW2(1-31)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555217
Karhu MKarampela MHäkkilä J(2022)Collaborating in a Crisis: Perspectives on Trust and Technological Framework in Organising a COVID-19 Online HackathonProceedings of Mensch und Computer 202210.1145/3543758.3547538(349-353)Online publication date: 4-Sep-2022
https://dl.acm.org/doi/10.1145/3543758.3547538

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