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Understanding the Design Space of AI-Mediated Social Interaction in Online Learning: Challenges and Opportunities

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Ashok K. GoelAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 6, Issue CSCW1

Article No.: 130, Pages 1 - 26

https://doi.org/10.1145/3512977

Published: 07 April 2022 Publication History

Abstract

Our online interactions are constantly mediated through Artificial Intelligence (AI), especially our social interactions. AI-mediated social interaction is the AI-facilitated process of building and maintaining social connections between individuals through information inferred from people's online posts. With its impending application across a number of contexts, the challenges and opportunities of AI-mediated social interaction remain underexplored. This paper seeks to understand the design space of AI-mediated social interaction in the context of online learning, where students frequently face social isolation. We deployed an AI agent named SAMI in three class discussion forums to help online learners build social connections. Using SAMI as a probe, we conducted semi-structured interviews with 26 students to understand their difficulties in remote social interactions and their experiences with SAMI. Through the lenses of social translucence and social-technical gap, we illustrate online learners' difficulties in remote social interactions and how SAMI resolved some of the difficulties. We also identify potential ethical and social challenges of SAMI such as user agency and privacy. Based on our findings, we outline the design space of AI-mediated social interaction. We discuss the design tension between AI performance and ethical design and pinpoint two design opportunities for AI-mediated social interaction in designing towards human-AI collaborative social matching and artificial serendipity.

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Index Terms

Understanding the Design Space of AI-Mediated Social Interaction in Online Learning: Challenges and Opportunities
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing
  2. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Natural language interfaces

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 6, Issue CSCW1

CSCW1

April 2022

2511 pages

EISSN:2573-0142

DOI:10.1145/3530837

Editor:
Jeff Nichols
Apple Inc., United States

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Published: 07 April 2022

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