research-article

Outsource or Invest? A Multiple Case Study of Digital Government Platform Strategies

Authors:

Xinyi YangAuthors Info & Claims

dg.o '22: Proceedings of the 23rd Annual International Conference on Digital Government Research

Pages 300 - 306

https://doi.org/10.1145/3543434.3543487

Published: 14 September 2022 Publication History

Abstract

For obtaining external resources and capabilities to improve public service delivery, involving technology and service vendors to develop digital platforms is in the consideration of many governments. However, the development of government platform is challenging, and governments often lack a clear strategic planning for their platform initiatives. This paper aims at providing insights of strategies for digital government platform development by reporting on the findings of a multiple case study in China. The strategies and outcomes of six province-level government platforms were investigated to reflect two strategic patterns, outsourcing-based or joint investment-based strategy, and their pros and cons in government platform development. The findings show that financial capacity, sensitiveness to data security, and willingness to share accountability will shape the platform strategy and result in different ways to establish platform management organizations. This study helps to understand the strategic choices for government platform initiatives and the corresponding requirements.

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Cited By

Gong YYang X(2024)Understanding strategies for digital government transformation: A strategic action fields perspectiveInternational Journal of Information Management10.1016/j.ijinfomgt.2024.10276676(102766)Online publication date: Jun-2024
https://doi.org/10.1016/j.ijinfomgt.2024.102766

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dg.o '22: Proceedings of the 23rd Annual International Conference on Digital Government Research

June 2022

499 pages

ISBN:9781450397490

DOI:10.1145/3543434

Copyright © 2022 ACM.

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Published: 14 September 2022

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dg.o 2022

dg.o 2022: The 23st Annual International Conference on Digital Government Research

June 15 - 17, 2022

Virtual Event, Republic of Korea

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Cited By

Gong YYang X(2024)Understanding strategies for digital government transformation: A strategic action fields perspectiveInternational Journal of Information Management10.1016/j.ijinfomgt.2024.10276676(102766)Online publication date: Jun-2024
https://doi.org/10.1016/j.ijinfomgt.2024.102766

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