research-article

Understanding Circumstances for Desirable Proactive Behaviour of Voice Assistants: The Proactivity Dilemma

Authors:

Leon Reicherts,

Michael Bonfert,

Sarah Theres Voelkel,

Johannes Schoening,

Yvonne RogersAuthors Info & Claims

CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces

Article No.: 3, Pages 1 - 14

https://doi.org/10.1145/3543829.3543834

Published: 15 September 2022 Publication History

Abstract

The next major evolutionary stage for voice assistants will be their capability to initiate interactions by themselves. However, to design proactive interactions, it is crucial to understand whether and when this behaviour is considered useful and how desirable it is perceived for different social contexts or ongoing activities. To investigate people’s perspectives on proactivity and appropriate circumstances for it, we designed a set of storyboards depicting a variety of proactive actions in everyday situations and social settings and presented them to 15 participants in interactive interviews. Our findings suggest that, although many participants see benefits in agent proactivity, such as for urgent or critical issues, there are concerns about interference with social activities in multi-party settings, potential loss of agency, and intrusiveness. We discuss our implications for designing voice assistants with desirable proactive features.

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Cited By

Bérubé CLehmann VMaritsch MKraus MFeuerriegel SWortmann FZüger TStettler CFleisch EKocaballi AKowatsch T(2024)Effectiveness and User Perception of an In-Vehicle Voice Warning for Hypoglycemia: Development and Feasibility TrialJMIR Human Factors10.2196/4282311(e42823)Online publication date: 9-Jan-2024
https://doi.org/10.2196/42823
Dietrich MPohle J(2024)Robot Design for Social IntervenabilityProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685392(1-9)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685392
Tost JFlechtner RMaué RHeidmann F(2024)Caring for a companion as a form of self-care. Exploring the design space for irritating companion technologies for mental healthProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685343(1-15)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685343
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Index Terms

Understanding Circumstances for Desirable Proactive Behaviour of Voice Assistants: The Proactivity Dilemma
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
    2. Interaction paradigms
      1. Natural language interfaces
  2. Interaction design
    1. Interaction design process and methods
      1. Scenario-based design

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CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces

July 2022

289 pages

ISBN:9781450397391

DOI:10.1145/3543829

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Published: 15 September 2022

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CUI 2022: 4th Conference on Conversational User Interfaces

July 26 - 28, 2022

Glasgow, United Kingdom

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CUI '22 Paper Acceptance Rate 12 of 33 submissions, 36%;

Overall Acceptance Rate 34 of 100 submissions, 34%

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Bérubé CLehmann VMaritsch MKraus MFeuerriegel SWortmann FZüger TStettler CFleisch EKocaballi AKowatsch T(2024)Effectiveness and User Perception of an In-Vehicle Voice Warning for Hypoglycemia: Development and Feasibility TrialJMIR Human Factors10.2196/4282311(e42823)Online publication date: 9-Jan-2024
https://doi.org/10.2196/42823
Dietrich MPohle J(2024)Robot Design for Social IntervenabilityProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685392(1-9)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685392
Tost JFlechtner RMaué RHeidmann F(2024)Caring for a companion as a form of self-care. Exploring the design space for irritating companion technologies for mental healthProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685343(1-15)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685343
Kim GHwang SSeong MYeo DRus DKim S(2024)TimelyTale: A Multimodal Dataset Approach to Assessing Passengers' Explanation Demands in Highly Automated VehiclesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785448:3(1-60)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678544
Mathis LBubeck CPeissner M(2024)When to Approach the User: Investigating Suitable Context Factors for Proactive Voice Assistance in Automated CarsProceedings of Mensch und Computer 202410.1145/3670653.3670672(299-309)Online publication date: 1-Sep-2024
https://dl.acm.org/doi/10.1145/3670653.3670672
Wong NJeong SReddy MStamatis CLattie EJacobs M(2024)Voice Assistants for Mental Health Services: Designing Dialogues with Homebound Older AdultsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661536(844-858)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661536
Park GPanda PTankelevitch LRintel S(2024)The CoExplorer Technology Probe: A Generative AI-Powered Adaptive Interface to Support Intentionality in Planning and Running Video MeetingsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661507(1638-1657)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661507
Zargham NAvanesi VMildner TJavanmardi KPorzel RMalaka R(2024)HASI: A Model for Human-Agent Speech InteractionProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665885(1-8)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665885
Ahire SOthman SRohs M(2024)Dual-Mode Interventions: Giving Agency to Knowledge Workers in Proactive Health InterventionsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665578(1-7)Online publication date: 8-Jul-2024
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Kraus MKlein SWagner NMinker WAndré E(2024)A Pilot Study on Multi-Party Conversation Strategies for Group RecommendationsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665569(1-7)Online publication date: 8-Jul-2024
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