Design of Operation and Maintenance Visualization System Oriented to IT service Management
Authors: 
Rui Chen, Guodong ZhangAuthors Info & Claims
Rui Chen, Guodong ZhangAuthors Info & ClaimsPages 705 - 712
Abstract
In view of the problems that the current operation and maintenance visualization system does not consider the enterprise IT service technology process and customers' own needs, resulting in low security, high occupancy rate and long response time of the operation and maintenance visualization system, designed an operation and maintenance visualization system for IT service management. By analyzing the concept of IT service management, the basic process of IT service management is established according to the characteristics and core elements of IT service management. The core of ITIL framework is adopted to connect the existing IT resource management and business processes of the enterprise to form a general ITSM system. Considering the enterprise IT service technology process and customers' own needs, optimize and integrate the ITSM model by using its resources, business processes, enterprise manpower and service quality. Analyze the overall, functional and non functional requirements of the system, design the overall architecture and logical architecture of the system, design the database E-R diagram and database table structure according to the database design principles, and realize the design of operation and maintenance visualization system for IT service management. The test results show that the proposed method has high system security, can effectively reduce the system occupancy and shorten the system response time.
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Published In
June 2022
905 pages
ISBN:9781450397179
DOI:10.1145/3548608
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Association for Computing Machinery
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Published: 14 October 2022
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ICCIR 2022
ICCIR 2022: 2022 2nd International Conference on Control and Intelligent Robot
June 24 - 26, 2022
Nanjing, China
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