Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
skip to main content
10.1145/3584931.3608921acmconferencesArticle/Chapter ViewAbstractPublication PagescscwConference Proceedingsconference-collections
abstract

The Futures of Hybrid Work: A Socio-Technical Framework for Designing Hybrid Environments

Published: 14 October 2023 Publication History

Abstract

Collaboration across distances is a core interest in CSCW. During the COVID-19 pandemic, most people were forced to work from home, and this long-term change in work conditions revealed both opportunities and challenges that continue to affect the post-pandemic future. While we do not know in which specific ways, we are certain that it will combine analog and digital work practices. Hybrid work consists of both collocated and distributed people whose collaboration is enabled by physical as well as digital artefacts. This PhD research aim to comprehend cooperative engagements across the spectrum of fully collocated and completely virtual, focusing the placement of hybrid work. We study how hybrid work can be conceptualized within the research field of CSCW. This conceptual grounding is vital for understanding the extent and implications of hybrid work in designing technologies to support future work practices

References

[1]
Gabriela Avram, Liam Bannon, John Bowers, Anne Sheehan, and Daniel K. Sullivan. 2009. Bridging, Patching and Keeping the Work Flowing: Defect Resolution in Distributed Software Development. Computer Supported Cooperative Work (CSCW) 18, 5-6 (Dec. 2009), 477–507. https://doi.org/10.1007/s10606-009-9099-6
[2]
Louise Barkhuus and Chiara Rossitto. 2016. Acting with Technology: Rehearsing for Mixed-Media Live Performances. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. ACM, San Jose California USA, 864–875. https://doi.org/10.1145/2858036.2858344
[3]
Pernille Bjørn and Lars Rune Christensen. 2011. Relation work: Creating socio-technical connections in global engineering. In ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work, 24-28 September 2011, Aarhus Denmark, Susanne Bødker, Niels Olof Bouvin, Volker Wulf, Luigina Ciolfi, and Wayne Lutters (Eds.). Springer London, London, 133–152. https://doi.org/10.1007/978-0-85729-913-0_8
[4]
Pernille Bjørn, Morten Esbensen, Rasmus Eskild Jensen, and Stina Matthiesen. 2014. Does distance still matter? Revisiting the CSCW fundamentals on distributed collaboration. ACM Transactions on Computer-Human Interaction 21, 5 (2014), 26–26. https://doi.org/10.1145/2670534
[5]
Pernille Bjørn and Ojelanki Ngwenyama. 2009. Virtual team collaboration: building shared meaning, resolving breakdowns and creating translucence. Information Systems Journal 19, 3 (2009), 227–253. https://doi.org/10.1111/j.1365-2575.2007.00281.x _eprint: https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1365-2575.2007.00281.x.
[6]
Jeanette Blomberg and Helena Karasti. 2013. Reflections on 25 Years of Ethnography in CSCW. Computer Supported Cooperative Work (CSCW) 22, 4-6 (Aug. 2013), 373–423. https://doi.org/10.1007/s10606-012-9183-1
[7]
Susanne Bødker. 2006. When Second Wave HCI Meets Third Wave Challenges. In Proceedings of the 4th Nordic Conference on Human-Computer Interaction: Changing Roles (Oslo, Norway) (NordiCHI ’06). Association for Computing Machinery, New York, NY, USA, 1–8. https://doi.org/10.1145/1182475.1182476
[8]
Susanne Bødker. 2015. Third-Wave HCI, 10 Years Later—Participation and Sharing. Interactions 22, 5 (aug 2015), 24–31. https://doi.org/10.1145/2804405
[9]
Erin Bradner and Gloria Mark. 2002. Why Distance Matters: Effects on Cooperation, Persuasion and Deception. CSCW ’02: Proceedings of the 2002 ACM conference on Computer supported cooperative work (Nov. 2002), 226–235. https://doi.org/10.1145/587078.587110
[10]
Clara Caldeira, Cleidson R.B. de Souza, Letícia Machado, Marcelo Perin, and Pernille Bjørn. 2022. Crisis Readiness: Revisiting the Distance Framework During the COVID-19 Pandemic. Computer Supported Cooperative Work (CSCW) (April 2022). https://doi.org/10.1007/s10606-022-09427-6
[11]
Herbert H. Clark and Susan E. Brennan. 1991. Grounding in communication. In Perspectives on socially shared cognition. American Psychological Association, Washington, DC, US, 127–149. https://doi.org/10.1037/10096-006
[12]
Ian Cook. 2021. Who Is Driving the Great Resignation?Harvard Business Review (Sept. 2021). https://hbr.org/2021/09/who-is-driving-the-great-resignation Section: Human resource management.
[13]
Melanie Duckert, Louise Barkhuus, and Pernille Bjørn. 2023. Collocated Distance: A Fundamental Challenge for the Design of Hybrid Work Technologies. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems(CHI ’23). Association for Computing Machinery, New York, NY, USA, 1–16. https://doi.org/10.1145/3544548.3580899
[14]
Arvid Engström, Oskar Juhlin, Mark Perry, and Mathias Broth. 2010. Temporal hybridity: footage with instant replay in real time. In Proceedings of the 28th international conference on Human factors in computing systems - CHI ’10. ACM Press, Atlanta, Georgia, USA, 1495. https://doi.org/10.1145/1753326.1753550
[15]
Rafael Ferreira, Ruben Pereira, Isaías Scalabrin Bianchi, and Miguel Mira da Silva. 2021. Decision Factors for Remote Work Adoption: Advantages, Disadvantages, Driving Forces and Challenges. Journal of Open Innovation: Technology, Market, and Complexity 7, 1 (Feb. 2021), 70. https://doi.org/10.3390/joitmc7010070
[16]
Elihu M. Gerson and Susan Leigh Star. 1986. Analyzing due process in the workplace. ACM Transactions on Information Systems 4, 3 (July 1986), 257–270. https://doi.org/10.1145/214427.214431
[17]
Irene Greif. 2019. How we started CSCW. Nature Electronics 2, 3 (March 2019), 132–132. https://doi.org/10.1038/s41928-019-0229-y Number: 3 Publisher: Nature Publishing Group.
[18]
Tom Gross. 2013. Supporting Effortless Coordination: 25 Years of Awareness Research. Computer Supported Cooperative Work (CSCW) 22, 4-6 (Aug. 2013), 425–474. https://doi.org/10.1007/s10606-013-9190-x
[19]
Jonathan Grudin. 1995. Groupware and social dynamics: Eight challenges for developers. Human-Computer Interaction (June 1995), 762–774. https://doi.org/10.1145/175222.175230 MAG ID: 1497770381 S2ID: 9a87ce1fcddff62d714d103d847d740a586a190a.
[20]
Christian Heath and Paul Luff. 1992. Collaboration and Control: Crisis Management and Multimedia Technology in London Underground Line Control Rooms. Computer Supported Cooperative Work - CSCW 1 (March 1992), 69–94. https://doi.org/10.1007/BF00752451
[21]
Robert Johansen. 1988. GroupWare: Computer Support for Business Teams. The Free Press, USA.
[22]
Charlotte P. Lee and Drew Paine. 2015. From the matrix to a model of coordinated action (MoCA): A conceptual framework of and for CSCW. In CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing. Association for Computing Machinery, Inc, 179–194. https://doi.org/10.1145/2675133.2675161
[23]
Sabine Madsen, Christian Haslam, and Jeppe Nielsen. 2020. Accelerated Digital Transformation: The Case of The Online University Caused By Covid-19.
[24]
Gloria Mark, Steve Abrams, and Nayla Nassif. 2003. Group-to-Group Distance Collaboration: Examining the “Space Between”. In ECSCW 2003, Kari Kuutti, Eija Helena Karsten, Geraldine Fitzpatrick, Paul Dourish, and Kjeld Schmidt (Eds.). Springer Netherlands, Dordrecht, 99–118. https://doi.org/10.1007/978-94-010-0068-0_6
[25]
Helena M. Mentis, Yuanyuan Feng, Azin Semsar, and Todd A. Ponsky. 2020. Remotely Shaping the View in Surgical Telementoring. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. ACM, Honolulu HI USA, 1–14. https://doi.org/10.1145/3313831.3376622
[26]
Bonnie A. Nardi, Allan Kuchinsky, Steve Whittaker, Robert Leichner, and Heinrich Schwarz. 1994. Video-as-data: Technical and social aspects of a collaborative multimedia application. Computer Supported Cooperative Work (CSCW) 4, 1 (1994), 73–100. https://doi.org/10.1007/BF00823364
[27]
Thomas Neumayr, Hans-Christian Jetter, Mirjam Augstein, Judith Friedl, and Thomas Luger. 2018. Domino: A Descriptive Framework for Hybrid Collaboration and Coupling Styles in Partially Distributed Teams. Proceedings of the ACM on Human-Computer Interaction 2, CSCW (Nov. 2018), 128:1–128:24. https://doi.org/10.1145/3274397
[28]
Gary M. Olson and Judith S. Olson. 2000. Distance matters. Human-Computer Interaction 15, 2-3 (2000), 139–178. https://doi.org/10.1207/S15327051HCI1523_4
[29]
Alexander Raake, Markus Fiedler, Katrin Schoenenberg, Katrien De Moor, and Nicola Döring. 2022. Technological Factors Influencing Videoconferencing and Zoom Fatigue.
[30]
Irene Rae and Carman Neustaedter. 2017. Robotic Telepresence at Scale. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. ACM, Denver Colorado USA, 313–324. https://doi.org/10.1145/3025453.3025855
[31]
Kjeld Schmidt and Liam Bannon. 1992. Taking CSCW Seriously Supporting Articulation Work. Computer Supported Cooperative Work (CSCW) 1 (1992), 7–40. Publisher: Kluwer Academic Publishers.
[32]
Anselm Strauss. 1985. Work and the Division of Labor. The Sociological Quarterly 26, 1 (1985), 1–19. https://www.jstor.org/stable/4106172 Publisher: [Midwest Sociological Society, Wiley].
[33]
Donald Sull, Charles Sull, and Ben Zweig. 2022. Toxic culture is driving the great resignation. MIT Sloan Management Review (03 2022).
[34]
Yun Wang, Ying Liu, Weiwei Cui, John Tang, Haidong Zhang, Doug Walston, and Dongmei Zhang. 2021. Returning to the Office During the COVID-19 Pandemic Recovery: Early Indicators from China. In Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems. ACM, Yokohama Japan, 1–6. https://doi.org/10.1145/3411763.3451685
[35]
Mary Watson-Manheim, Katherine Chudoba, and Kevin Crowston. 2002. Discontinuities and Continuities: A New Way to Understand Virtual Work. IT & People 15 (Sept. 2002), 191–209. https://doi.org/10.1108/09593840210444746

Cited By

View all

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences
CSCW '23 Companion: Companion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social Computing
October 2023
596 pages
ISBN:9798400701290
DOI:10.1145/3584931
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Sponsors

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 14 October 2023

Check for updates

Author Tags

  1. Cooperative work
  2. Distributed work
  3. Future work
  4. Hybrid work

Qualifiers

  • Abstract
  • Research
  • Refereed limited

Conference

CSCW '23
Sponsor:

Acceptance Rates

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

Upcoming Conference

CSCW '24

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)161
  • Downloads (Last 6 weeks)10
Reflects downloads up to 15 Oct 2024

Other Metrics

Citations

Cited By

View all

View Options

Get Access

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

HTML Format

View this article in HTML Format.

HTML Format

Media

Figures

Other

Tables

Share

Share

Share this Publication link

Share on social media