research-article

Open access

Rebalancing Worker Initiative and AI Initiative in Future Work: Four Task Dimensions

Authors:

David Piorkowski,

Michael Muller,

Kristina Brimijoin,

Stephanie Houde,

Justin WeiszAuthors Info & Claims

CHIWORK '23: Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work

Article No.: 3, Pages 1 - 16

https://doi.org/10.1145/3596671.3598572

Published: 20 September 2023 Publication History

All formats PDF

Abstract

Organizations have recently begun to deploy conversational task assistants that collaborate with knowledge workers to partially automate their work tasks. These assistants evolved out of business robotic process automation (RPA) tools and are becoming more intelligent: users can initiate task sequences through natural language, and the system can orchestrate those tasks if they have not previously been defined. As these tools become more automated, system designers tend to optimize overall process efficiency, but at the cost of shifting agency away from workers. Particularly in high stakes work environments, this shift raises questions of how to re-delegate agency such that workers feel sufficiently in control of automated tasks. We explored this through two studies comprised of interviews and co-design activities with knowledge workers and identified four task dimensions along which their automation and interaction preferences vary: process consequence, social consequence, task familiarity, and task complexity. These dimensions are useful for understanding when, why, and how to delegate agency between workers and conversational task assistants.

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Cited By

He JHoude SGonzalez GSilva Moran DRoss SMuller MWeisz J(2024)AI and the Future of Collaborative Work: Group Ideation with an LLM in a Virtual CanvasProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663398(1-14)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663398
Bialkova SBialkova S(2024)AI Transforming Business and Everyday LifeThe Rise of AI User Applications10.1007/978-3-031-56471-0_9(143-165)Online publication date: 24-May-2024
https://doi.org/10.1007/978-3-031-56471-0_9
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Index Terms

Rebalancing Worker Initiative and AI Initiative in Future Work: Four Task Dimensions
1. Applied computing
  1. Enterprise computing
    1. Business process management
2. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI theory, concepts and models
    2. Interaction paradigms
      1. Collaborative interaction
      2. Natural language interfaces
  2. Interaction design
    1. Interaction design process and methods
      1. Participatory design

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SIGCSE '17: Proceedings of the 2017 ACM SIGCSE Technical Symposium on Computer Science Education

Specification and implementation of flexible human-computer dialogs is challenging because of the complexity involved in rendering the dialog responsive to a vast number of varied paths through which users might desire to complete the dialog. To address ...

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CHIWORK '23: Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work

June 2023

164 pages

ISBN:9798400708077

DOI:10.1145/3596671

Copyright © 2023 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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Association for Computing Machinery

New York, NY, United States

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Published: 20 September 2023

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CHIWORK 2023

CHIWORK 2023: Annual Symposium on Human-Computer Interaction for Work 2023

June 13 - 16, 2023

Oldenburg, Germany

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He JHoude SGonzalez GSilva Moran DRoss SMuller MWeisz J(2024)AI and the Future of Collaborative Work: Group Ideation with an LLM in a Virtual CanvasProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663398(1-14)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663398
Bialkova SBialkova S(2024)AI Transforming Business and Everyday LifeThe Rise of AI User Applications10.1007/978-3-031-56471-0_9(143-165)Online publication date: 24-May-2024
https://doi.org/10.1007/978-3-031-56471-0_9
Bialkova SBialkova S(2024)AI Connecting Business and ConsumersThe Rise of AI User Applications10.1007/978-3-031-56471-0_8(129-142)Online publication date: 24-May-2024
https://doi.org/10.1007/978-3-031-56471-0_8

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