research-article

Enhancing Issue Management through the Employment of Inspection Technique: An Experience Report in The Industry

Authors:

Flavia Oliveira,

Janderson Rodrigues,

Leonardo Tiago,

Lennon ChavesAuthors Info & Claims

SBQS '23: Proceedings of the XXII Brazilian Symposium on Software Quality

Pages 208 - 217

https://doi.org/10.1145/3629479.3629489

Published: 06 December 2023 Publication History

Abstract

The software industry has been adopting the concept of Global Software Development to release products quicker and with fewer costs, assuring quality by employing software testing techniques which are able to detect issues early. In this context, this paper presents an experience report performed at SIDIA Institute of Science and Technology between the years of 2020 and 2022, during which a process of issue management (IM) was developed to reduce the problems in the issue report, such as: lack of cohesion, absence of confirmation tests and long learning curve time of the testing team. In order to face these challenges, the IM process employs inspection techniques in order to improve the quality of reports, and then, increase its effectiveness, i.e., the number of valid issues. In addition, to support the IM process, it was created an onboarding phase, a template for issue reports and the monitoring of issues until the confirmation test. Through the implementation of this process, there was evaluated a total amount of 11002 issues report, and as a result, it was observed that the issues’ effectiveness rate was increased from to (raising by ) in the period in which this research was performed. In sequence, it was detected that around of issues had problems related to issue report writing. Furthermore, qualitative research revealed that of the interviewed testers consider the process effective. The authors hope that lessons learned described in this paper can contribute to the academic and industry communities by regarding the employment of inspection techniques to evaluate issue reports.

References

[1]

2017. IEEE Recommended Practice on Software Reliability. IEEE Std 1633-2016 (Revision of IEEE Std 1633-2008) (2017), 1–261. https://doi.org/10.1109/IEEESTD.2017.7827907

[2]

2017. IEEE Standard for System, Software, and Hardware Verification and Validation. IEEE Std 1012-2016 (Revision of IEEE Std 1012-2012/ Incorporates IEEE Std 1012-2016/Cor1-2017) (2017), 1–260. https://doi.org/10.1109/IEEESTD.2017.8055462

[3]

2021. IEEE/ISO/IEC International Standard for Software and systems engineering–Software testing–Part 3:Test documentation. ISO/IEC/IEEE 29119-3:2021(E) (2021), 1–98. https://doi.org/10.1109/IEEESTD.2021.9591577

[4]

Ahmed R. Abd Shaheen and Laheeb M. I. Alzubaidy. 2022. Challenges Performance Facing Global Virtual Teams In Global Software Development:Literature Review. In 2022 8th International Conference on Contemporary Information Technology and Mathematics (ICCITM). IEEE, 73–78. https://doi.org/10.1109/ICCITM56309.2022.10031965

[5]

W Richards Adrion, Martha A Branstad, and John C Cherniavsky. 1982. Validation, verification, and testing of computer software. ACM Computing Surveys (CSUR) 14, 2 (1982), 159–192.

Digital Library

[6]

Waqas Ahmad, Usman Qamar, and Shoaib Hassan. 2015. Analyzing different validation and verification techniques for safety critical software systems. In 2015 6th IEEE International Conference on Software Engineering and Service Science (ICSESS). IEEE, 367–370. https://doi.org/10.1109/ICSESS.2015.7339076

[7]

Kaaenat Ali, Junaid Ali Khan, Farwah Aizaz, and Mansoor Ahmed. 2021. Software Requirements Prioritization in the context of Global Software Development. In 2021 International Conference on Frontiers of Information Technology (FIT). IEEE, 13–18. https://doi.org/10.1109/FIT53504.2021.00013

[8]

Naihara Amorim and Gileanes Guedes. 2017. Aplicando Técnicas de V&V na Fase de Projeto do Modelo em Cascata. In Anais da I Escola Regional de Engenharia de Software. SBC, 129–136.

[9]

John Anvik, Lyndon Hiew, and Gail C. Murphy. 2006. Who Should Fix This Bug?. In Proceedings of the 28th International Conference on Software Engineering (Shanghai, China) (ICSE ’06). Association for Computing Machinery, New York, NY, USA, 361–370. https://doi.org/10.1145/1134285.1134336

Digital Library

[10]

Mohammad Azzeh. 2013. Software cost estimation based on use case points for global software development. In 2013 5th International Conference on Computer Science and Information Technology. IEEE, 214–218. https://doi.org/10.1109/CSIT.2013.6588782

[11]

Rafael Ferreira Barcelos and Guilherme Horta Travassos. 2006. ArqCheck: Uma abordagem para inspeção de documentos arquiteturais baseada em checklist. In Brazilian Symposium on Software Quality.

[12]

Victor R Basili and Richard W Selby. 1987. Comparing the effectiveness of software testing strategies. IEEE transactions on software engineering12 (1987), 1278–1296.

Digital Library

[13]

Silvia Breu, Rahul Premraj, Jonathan Sillito, and Thomas Zimmermann. 2010. Information Needs in Bug Reports: Improving Cooperation between Developers and Users. In Proceedings of the 2010 ACM Conference on Computer Supported Cooperative Work (Savannah, Georgia, USA) (CSCW ’10). Association for Computing Machinery, New York, NY, USA, 301–310. https://doi.org/10.1145/1718918.1718973

Digital Library

[14]

Jardelane Brito, Jeanne Trovão, and Arilo Claudio Dias-Neto. 2012. TestCheck – Uma Abordagem Baseada em Checklist para Inspecionar Artefatos de Teste de Software. In Anais do XI Simpósio Brasileiro de Qualidade de Software (Fortaleza). SBC, Porto Alegre, RS, Brasil, 113–127. https://doi.org/10.5753/sbqs.2012.15311

[15]

J. R. Brown and M. Lipow. 1975. Testing for Software Reliability. SIGPLAN Not. 10, 6 (apr 1975), 518–527. https://doi.org/10.1145/390016.808475

Digital Library

[16]

M. Delamaro, M. Jino, and J. Maldonado. 2013. Introdução Ao Teste De Software. Elsevier Brasil. https://books.google.com.br/books?id=zqw4DwAAQBAJ

[17]

William Enck, Machigar Ongtang, and Patrick McDaniel. 2009. Understanding Android Security. IEEE Security & Privacy 7, 1 (2009), 50–57. https://doi.org/10.1109/MSP.2009.26

Digital Library

[18]

Michael Fagan. 2002. Design and code inspections to reduce errors in program development. Software pioneers: contributions to software engineering (2002), 575–607.

[19]

Tom Gilb and Dorothy Graham. 1993. Software inspections. Addison-Wesley Reading, Masachusetts.

[20]

Dorothy Graham, Rex Black, and Erik Van Veenendaal. 2021. Foundations of software testing ISTQB Certification. Cengage Learning.

[21]

Kim Herzig, Michaela Greiler, Jacek Czerwonka, and Brendan Murphy. 2015. The Art of Testing Less without Sacrificing Quality. In 2015 IEEE/ACM 37th IEEE International Conference on Software Engineering, Vol. 1. 483–493. https://doi.org/10.1109/ICSE.2015.66

[22]

Pramod Mathew Jacob and M. Prasanna. 2016. A Comparative analysis on Black box testing strategies. In 2016 International Conference on Information Science (ICIS). 1–6. https://doi.org/10.1109/INFOSCI.2016.7845290

[23]

An Ju, Hitesh Sajnani, Scot Kelly, and Kim Herzig. 2021. A Case Study of Onboarding in Software Teams: Tasks and Strategies. In Proceedings of the 43rd International Conference on Software Engineering (Madrid, Spain) (ICSE ’21). IEEE Press, 613–623. https://doi.org/10.1109/ICSE43902.2021.00063

Digital Library

[24]

Timo Koponen. 2006. Life cycle of defects in open source software projects. In Open Source Systems: IFIP Working Group 2.13 Foundation on Open Source Software, June 8–10, 2006, Como, Italy 2. Springer, 195–200.

[25]

Heli Lintula, Timo Koponen, and Virpi Hotti. 2006. Exploring the Maintenance Process through the Defect Management in the Open Source Projects - Four Case Studies. In 2006 International Conference on Software Engineering Advances (ICSEA’06). 53–53. https://doi.org/10.1109/ICSEA.2006.261309

[26]

Glenford J Myers, Corey Sandler, and Tom Badgett. 2011. The art of software testing. John Wiley & Sons.

Digital Library

[27]

Klaus Olsen, Meile Posthuma, and Stephanie Ulrich. 2019. Certified Tester Syllabus Foundation Level. Vol. V3.1.

[28]

D. O’Neill. [n. d.]. Issues in software inspection. 14 ([n. d.]). https://doi.org/10.1109/52.566420

Digital Library

[29]

M. Parnas, DL e Lawford. [n. d.]. The role of inspection in software quality assurance. IEEE Transactions on Software Engineering 29 ([n. d.]). https://doi.org/10.1109/TSE.2003.1223642

Digital Library

[30]

Roger Pressman. 2009. Software Engineering: A Practitioner’s Approach (7 ed.). McGraw-Hill, Inc., USA.

[31]

Abhijit A Sawant, Pranit H Bari, and PM Chawan. 2012. Software testing techniques and strategies. International Journal of Engineering Research and Applications (IJERA) 2, 3 (2012), 980–986.

[32]

F. Shull, I. Rus, and V. Basili. 2000. How perspective-based reading can improve requirements inspections. Computer 33, 7 (2000), 73–79. https://doi.org/10.1109/2.869376

Digital Library

[33]

Ian Sommerville. 2011. Software Engineering, 9/E. Pearson Education India.

[34]

Saman Tariq, Ahmad Ibrahim, Ali Usama, and M. Saad Shahbaz. 2021. An Overview of Requirements Elicitation Techniques in Software Engineering with a focus on Agile Development. In 2021 4th International Conference on Computing & Information Sciences (ICCIS). 1–6. https://doi.org/10.1109/ICCIS54243.2021.9676192

[35]

Dietmar Winkler, Juergen Musil, Angelika Musil, and Stefan Biffl. 2016. Collective Intelligence-Based Quality Assurance: Combining Inspection and Risk Assessment to Support Process Improvement in Multi-Disciplinary Engineering, Vol. 633. 163–175. https://doi.org/10.1007/978-3-319-44817-6_13

[36]

Hongyu Zhang, Liang Gong, and Steve Versteeg. 2013. Predicting bug-fixing time: An empirical study of commercial software projects. In 2013 35th International Conference on Software Engineering (ICSE). 1042–1051. https://doi.org/10.1109/ICSE.2013.6606654

Cited By

Chaves LOliveira FTiago Ld'Amorim M(2024)Automating Issue Reporting in Software Testing: Lessons Learned from Using the Template Generator ToolCompanion Proceedings of the 32nd ACM International Conference on the Foundations of Software Engineering10.1145/3663529.3663847(278-282)Online publication date: 10-Jul-2024
https://dl.acm.org/doi/10.1145/3663529.3663847

Index Terms

Enhancing Issue Management through the Employment of Inspection Technique: An Experience Report in The Industry
1. Software and its engineering
  1. Software creation and management
    1. Software development process management
      1. Software development methods
    2. Software verification and validation
      1. Process validation
      2. Software defect analysis

Recommendations

Automating Issue Reporting in Software Testing: Lessons Learned from Using the Template Generator Tool
FSE 2024: Companion Proceedings of the 32nd ACM International Conference on the Foundations of Software Engineering

Software testing is a crucial process for ensuring the quality of software systems that are widely used in users' lives through various solutions. Software testing is performed during the implementation phase, and if any issues are found, the testing ...
Assessing model-based testing: an empirical study conducted in industry
ICSE Companion 2014: Companion Proceedings of the 36th International Conference on Software Engineering

We compare manual testing without any automation performed by a tester at a software company with model-based testing (MBT) performed by a tester at a research center.

The system under test (SUT), of which two different versions were tested by each ...
Checklist‐based techniques with gamification and traditional approaches for inspection of interaction models

Interaction models specify the structure and content of the user interface, the allowed user actions, and the corresponding system responses. There is a need to inspect interaction models, as it avoids the propagation of defects to other artefacts. We ...

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences

SBQS '23: Proceedings of the XXII Brazilian Symposium on Software Quality

November 2023

391 pages

ISBN:9798400707865

DOI:10.1145/3629479

Editors:
Edna Dias Canedo
University of Brasília (CIC, UnB), Brazil
,
Daniel de Paula Porto
University of Brasília (CIC, UnB), Brazil
,
Fábio Lúcio Lopes Mendonça
University of Brasília (FT, UnB), Brazil
,
Rafael Timóteo de Sousa Júnior
University of Brasília (FT, UnB), Brazil
,
Monalessa Perini Barcellos
Federal University of Espírito Santo (UFES), Brazil
,
Ismayle Sousa Santos
Ceará State University (UECE), Brazil
,
Sheila Reinehr
Pontifical Catholic University of Rio de Janeiro (PUC-PR), Brazil
,
Sergio Soares
Federal University of Pernambuco (UFPE), Brazil
,
Uirá Kulesza
Federal University of Rio Grande do Norte (UFRN), Brazil
,
Érica Ferreira de Souza
Federal Technological University of Paraná (UTFPR), Brazil
,
Adriano Albuquerque
University of Fortaleza (UNIFOR), Brazil
,
Carla Bezerra
Federal University of Ceará (UFC), Brazil
,
Rodrigo Santos
Federal University of the State of Rio de Janeiro (UNIRIO), Brazil
,
Alessandro Garcia
Pontifical Catholic University of Rio de Janeiro (PUC-RJ), Brazil
,
Simone Dornelas Costa
Federal University of Espírito Santo (UFES), Brazil
,
Adolfo Gustavo Serra Seca Neto
Federal Technological University of Paraná (UTFPR), Brazil

Copyright © 2023 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 December 2023

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article
Research
Refereed limited

Conference

SBQS '23

SBQS '23: XXII Brazilian Symposium on Software Quality

November 7 - 10, 2023

Bras\'{\i}lia, Brazil

Acceptance Rates

Overall Acceptance Rate 35 of 99 submissions, 35%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

1
Total Citations
View Citations
17
Total Downloads

Downloads (Last 12 months)14
Downloads (Last 6 weeks)1

Reflects downloads up to 03 Feb 2025

Other Metrics

View Author Metrics

Citations

Cited By

Chaves LOliveira FTiago Ld'Amorim M(2024)Automating Issue Reporting in Software Testing: Lessons Learned from Using the Template Generator ToolCompanion Proceedings of the 32nd ACM International Conference on the Foundations of Software Engineering10.1145/3663529.3663847(278-282)Online publication date: 10-Jul-2024
https://dl.acm.org/doi/10.1145/3663529.3663847

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

HTML Format

View this article in HTML Format.

Figures

Tables

Media

View Table of Conten