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User purposes and information-seeking behaviors in web-based media: a user-centered approach to information design on websites

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DIS '02: Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques

Pages 201 - 212

https://doi.org/10.1145/778712.778742

Published: 25 June 2002 Publication History

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Abstract

In the effort to specify and evaluate the designing of web-based media to improve users' satisfaction, design principles are established for general use.These principles might be developed holistically, or they can be analyzed and formulated from extensive user research. Since information on websites is traditionally structured and presented based on the websites' goals and contents, it may or may not match with users' purposes and their search behaviors.This leads to users' struggle and frustration. As a result, this paper presents a relatively new area of user research in web-based media, offering a user-centered perspective with the consideration of users' purposes, users' modes of searching and their search behaviors. The information on web-based media should not be designed only to serve websites' goals and contents, but should also match with purposes and search patterns of the intended audience in order to improve their satisfaction and help accomplish their goals.

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Papenmeier AFrummet AKern DElsweiler DKruschwitz ULudwig B(2022)“Mhm...” – Conversational Strategies For Product Search AssistantsProceedings of the 2022 Conference on Human Information Interaction and Retrieval10.1145/3498366.3505809(36-46)Online publication date: 14-Mar-2022
https://dl.acm.org/doi/10.1145/3498366.3505809
Papenmeier ASliwa AKern DHienert DAker AFuhr NWakkary RAndersen KOdom WDesjardins APetersen M(2020)'A Modern Up-To-Date Laptop' - Vagueness in Natural Language Queries for Product SearchProceedings of the 2020 ACM Designing Interactive Systems Conference10.1145/3357236.3395489(2077-2089)Online publication date: 3-Jul-2020
https://dl.acm.org/doi/10.1145/3357236.3395489
Coughlan JMacredie RPatel N(2007)EditorialInteracting with Computers10.1016/j.intcom.2006.07.00619:1(1-6)Online publication date: 1-Jan-2007
https://dl.acm.org/doi/10.1016/j.intcom.2006.07.006
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Index Terms

User purposes and information-seeking behaviors in web-based media: a user-centered approach to information design on websites
1. Human-centered computing
  1. Human computer interaction (HCI)
2. Information systems
  1. World Wide Web
    1. Web applications
    2. Web services

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Published In

DIS '02: Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques

June 2002

413 pages

ISBN:1581135157

DOI:10.1145/778712

Conference Chairs:
Bill Verplank
Stanford University
,
Alistair Sutcliffe
UMIST
,
Program Chairs:
Wendy Mackay
I.N.R.I.A
,
Jonathan Amowitz
PeopleSoft
,
William Gaver
Royal College of Art

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

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Published: 25 June 2002

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DIS02: Designing Interactive Systems 2002

June 25 - 28, 2002

London, England

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DIS '02 Paper Acceptance Rate 44 of 139 submissions, 32%;

Overall Acceptance Rate 1,158 of 4,684 submissions, 25%

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Papenmeier AFrummet AKern DElsweiler DKruschwitz ULudwig B(2022)“Mhm...” – Conversational Strategies For Product Search AssistantsProceedings of the 2022 Conference on Human Information Interaction and Retrieval10.1145/3498366.3505809(36-46)Online publication date: 14-Mar-2022
https://dl.acm.org/doi/10.1145/3498366.3505809
Papenmeier ASliwa AKern DHienert DAker AFuhr NWakkary RAndersen KOdom WDesjardins APetersen M(2020)'A Modern Up-To-Date Laptop' - Vagueness in Natural Language Queries for Product SearchProceedings of the 2020 ACM Designing Interactive Systems Conference10.1145/3357236.3395489(2077-2089)Online publication date: 3-Jul-2020
https://dl.acm.org/doi/10.1145/3357236.3395489
Coughlan JMacredie RPatel N(2007)EditorialInteracting with Computers10.1016/j.intcom.2006.07.00619:1(1-6)Online publication date: 1-Jan-2007
https://dl.acm.org/doi/10.1016/j.intcom.2006.07.006
Coughlan JMacredie RPatel N(2007)Evaluating the effectiveness of customers' communication experiences with online retailers - A study of e-mortgagesInteracting with Computers10.1016/j.intcom.2006.06.00319:1(83-95)Online publication date: 1-Jan-2007
https://dl.acm.org/doi/10.1016/j.intcom.2006.06.003
Galletta DHenry RMcCoy SPolak P(2006)When the Wait Isnt So BadInformation Systems Research10.1287/isre.1050.007317:1(20-37)Online publication date: 1-Mar-2006
https://dl.acm.org/doi/10.1287/isre.1050.0073

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Designing for web site usability

A study of the role of user-centered design methods in design team projects

Designing for web site usability

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