research-article

Healthcare in everyday life: designing healthcare services for daily life

Authors:

Stinne Aaløkke Ballegaard,

Thomas Riisgaard Hansen,

Morten KyngAuthors Info & Claims

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 1807 - 1816

https://doi.org/10.1145/1357054.1357336

Published: 06 April 2008 Publication History

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Abstract

Today the design of most healthcare technology is driven by the considerations of healthcare professionals and technology companies. This has several benefits, but we argue that there is a need for a supplementary design approach on the basis the citizen and his or her everyday life. An approach where the main focus is to develop healthcare technology that fits the routines of daily life and thus allows the citizens to continue with the activities they like and have grown used to -- also with an aging body or when managing a chronic condition. Thus, with this approach it is not just a matter of fixing a health condition, more importantly is the matter of sustaining everyday life as a whole. This argument is a result from our work -- using participatory design methods -- on the development of supportive healthcare technology for elderly people and for diabetic, pregnant women.

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Wichmann JGesk TLeyer M(2024)Acceptance of AI in Health Care for Short- and Long-Term Treatments: Pilot Development Study of an Integrated Theoretical ModelJMIR Formative Research10.2196/486008(e48600)Online publication date: 18-Jul-2024
https://doi.org/10.2196/48600
Wilson CPschetz LDixon BLewis SRevans JVines J(2024)Creating Resources for Designing with and for Care Ecologies in HCIProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660709(3161-3178)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3660709
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https://doi.org/10.4018/978-1-6684-6519-6.ch011
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Healthcare in everyday life: designing healthcare services for daily life

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Reviews

Reviewer: Andrew Brooks

Information technology (IT) is revolutionizing healthcare, both in and out of hospitals. But do technological solutions proposed by healthcare professionals and IT companies meet the needs of nonhospitalized recipients who are trying to live normal lives__?__ The answer to this question is often negative. Ballegaard et al. recount their experiences with over 15 projects, ultimately focusing on two: one concerned with the elderly, and the other with diabetic, pregnant women. To support the development of usable healthcare technology, two design guidelines are suggested: "design for continuity" and "design for understandability and learning." The "design for continuity" guideline not only promotes solutions that minimize disruption to the routines of daily life, but also promotes solutions that are aesthetically pleasing. The "design for understandability and learning" guideline promotes solutions where functioning can be explained in different ways to different users, as well as solutions that allow the users to understand the correspondence between measurements and their own health status. The importance of participatory design in implementing these guidelines is stressed, with the daily life of the intended recipient as the starting point. Some of the examples recounted would shock even the most seasoned specialist: several elderly citizens could not tell when a mobile phone used for data transmission was disconnected; with the logical aim of minimizing infant mortality and birth defects, several diabetic, pregnant women were obligated to regularly attend a specialist clinic that was a two-hour drive away. Although success stories based on the use of the two guidelines are not presented, this paper provides many insights. I recommend it to those responsible for developing healthcare technology solutions. Online Computing Reviews Service

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Published In

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2008

1870 pages

ISBN:9781605580111

DOI:10.1145/1357054

General Chairs:
Mary Czerwinski
Microsoft Research, USA
,
Arnie Lund
Microsoft, USA
,
Program Chair:
Desney Tan
Microsoft Research, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 April 2008

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CHI '08

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CHI '08: CHI Conference on Human Factors in Computing Systems

April 5 - 10, 2008

Florence, Italy

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CHI '08 Paper Acceptance Rate 157 of 714 submissions, 22%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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https://doi.org/10.2196/48600
Wilson CPschetz LDixon BLewis SRevans JVines J(2024)Creating Resources for Designing with and for Care Ecologies in HCIProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660709(3161-3178)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3660709
Imuede JImuede K(2023)Digital Technologies on Health ServicesHandbook of Research on AI and Knowledge Engineering for Real-Time Business Intelligence10.4018/978-1-6684-6519-6.ch011(168-182)Online publication date: 7-Apr-2023
https://doi.org/10.4018/978-1-6684-6519-6.ch011
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Ryu HBerry ALim CHartzler AHirsch TTrejo JBermet ZCrawford-Gallagher BTran VFerguson DCronkite DTiffany BWeeks JRalston J(2023)“You Can See the Connections”: Facilitating Visualization of Care Priorities in People Living with Multiple Chronic Health ConditionsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580908(1-17)Online publication date: 19-Apr-2023
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Recommendations

A review on the technologies and services used in the self-management of health and independent living of elderly

The Citizen as Co-producer of Health: The Need for "Infusion of Medicine into Technology" in Future Application of Information and Communication Technology in Health

Understanding chronic disease comorbidities from baseline networks: knowledge discovery utilising administrative healthcare data

Reviews

Access critical reviews of Computing literature here