Total quality management (TQM) refers to a way of management wherein senior management is committ... more Total quality management (TQM) refers to a way of management wherein senior management is committed to guiding employees in continuous improvement in all processes, services and products, with the ultimate goal of satisfying customer requirements and expectations. The purpose of the present study was to examine the impact of leadership, organization culture (OC), customer-oriented strategy (COS) and human resource empowerment (HRE) on innovation, as well as the effect of innovation on TQM for sustainable development atin Greek luxury resorts with sport and recreation facilities and services. A quantitative 5-point Likert scale method was utilized for the purpose of this study, and an online questionnaire survey was adopted for the data collection. To evaluate the resilience of our model, we conducted structural equation mod-eling using SPSS and AMOS software. Varimax rotation with Kaiser normalization was utilized to enhance the robustness of the analysis. A total of 895 questionnaires were successfully gathered from 454 luxury resorts. This study validated that leadership, OC, COS and HRE positively impact the luxury resorts’ innovation and thus support that innovation had a significant impact on TQM, which in turn leads to their sustainability and effectiveness and is supported by the re-source-based view (RBV). Furthermore, this study is the first within the Greek hotel industry that jointly estimates the influence of leadership, OC, COS and HRE on innovation and its concurrent effect on TQM for sustainable development, which has not been methodologically considered before and provides useful policy implications for managers within the hotel industry.
This research is set in the context of tourism marketing and refers specifically to tourist roles... more This research is set in the context of tourism marketing and refers specifically to tourist roles. A representative sample of 1675 tourists brings to light the tourist role preference in Greece, and allows us to examine the possible differences between men and women of varying ages. The Tourist Role Preference Scale (TRPS) was used for this research. The findings of this study support the existence of Yiannakis and Gibson's 15 leisure tourist roles in Greece. Sun lover, anthropologist, archaeologist, independent mass tourist and escapist were found to be the most prevalent tourist roles in Greece. A comparison between gender and age revealed more similarities than differences. TRPS was proven reliable and valid for the sample used in this study and the questions of the scale represented significantly the tourist roles measured.
Vacations, journey and physical and recreational activities are an important part of the life of ... more Vacations, journey and physical and recreational activities are an important part of the life of people with disabilities as a means in order to escape from their daily routine, to strengthen family ties and to promote health, self-confidence and independence. Researches in tourism have shown that disabled people face many obstacles when they participate in sport and recreation activities because of the lack of accessible destinations, of facilities, of means of transport, of appropriate information and because of obstacles in communication and behavior, but also in finding an accessible accommodation. The aim of this paper is the investigation of the dimensions of sport tourists’ accessibility as regards to tourist accommodation and sport facilities. The sample consisted of 81 sport tourists with disabilities aged 18 to 60 years and above, men and women, with physical and sensory disabilities (vision or hearing disabilities) participated in this research. The questionnaire was cons...
The primary objectives of this research were: (a) to determine the extent to which the customer o... more The primary objectives of this research were: (a) to determine the extent to which the customer oriented strategy (customers’ perspective) is implemented to Greek sport business sector and more specifically in sport enterprise “Holmes Place Glyfada”, and (b) to investigate if differences exist between the customer oriented strategy (according to its members’ evaluation) and demographic characteristics of the participants (gender, work experience and educational level of the participants). The particular research project is an on-going research and up to now data has been gathered from a random sample of 200 members of a large sport enterprise in Attica. For the purpose of this study a 43-item questionnaire, was used (developed by Whiteley 1991) focusing on customer oriented strategy and demographic characteristics of the participants, using a five point Likert scale. The reliability of the scale was found to be α= .95. Descriptive statistics and Pearson chi-square (χ2) statistics we...
Developing social skills is important for people’s social life, especially for children who are a... more Developing social skills is important for people’s social life, especially for children who are at a sensitive stage of life. The aim of the study is to investigate to which extend participating in recreational dance activities effect children’s development of social skills. The participants of the research were 168 children (84 boys and 84 girls) with no previous dance experience. The experimental group, which consisted of 90 children, took up folk dance lessons in a society. The rest 78 children, who formed the control group, did not take up any regular physical activity. The data collection was made with the School Social Behavior Scale (SSBS Merrell, 1993). The researchers examined the changes of the dimensions ‘cooperating skills’, ‘empathy’, ‘impulsivity’ and ‘disruptiveness’. Two measurements conducted (initial and final) within four months. Two-Way analysis of variance (ANOVA) with repeated measures was conducted to evaluate whether there were significant differences between...
Total quality management (TQM) refers to a way of management wherein senior management is committ... more Total quality management (TQM) refers to a way of management wherein senior management is committed to guiding employees in continuous improvement in all processes, services and products, with the ultimate goal of satisfying customer requirements and expectations. The purpose of the present study was to examine the impact of leadership, organization culture (OC), customer-oriented strategy (COS) and human resource empowerment (HRE) on innovation, as well as the effect of innovation on TQM for sustainable development atin Greek luxury resorts with sport and recreation facilities and services. A quantitative 5-point Likert scale method was utilized for the purpose of this study, and an online questionnaire survey was adopted for the data collection. To evaluate the resilience of our model, we conducted structural equation mod-eling using SPSS and AMOS software. Varimax rotation with Kaiser normalization was utilized to enhance the robustness of the analysis. A total of 895 questionnaires were successfully gathered from 454 luxury resorts. This study validated that leadership, OC, COS and HRE positively impact the luxury resorts’ innovation and thus support that innovation had a significant impact on TQM, which in turn leads to their sustainability and effectiveness and is supported by the re-source-based view (RBV). Furthermore, this study is the first within the Greek hotel industry that jointly estimates the influence of leadership, OC, COS and HRE on innovation and its concurrent effect on TQM for sustainable development, which has not been methodologically considered before and provides useful policy implications for managers within the hotel industry.
This research is set in the context of tourism marketing and refers specifically to tourist roles... more This research is set in the context of tourism marketing and refers specifically to tourist roles. A representative sample of 1675 tourists brings to light the tourist role preference in Greece, and allows us to examine the possible differences between men and women of varying ages. The Tourist Role Preference Scale (TRPS) was used for this research. The findings of this study support the existence of Yiannakis and Gibson's 15 leisure tourist roles in Greece. Sun lover, anthropologist, archaeologist, independent mass tourist and escapist were found to be the most prevalent tourist roles in Greece. A comparison between gender and age revealed more similarities than differences. TRPS was proven reliable and valid for the sample used in this study and the questions of the scale represented significantly the tourist roles measured.
Vacations, journey and physical and recreational activities are an important part of the life of ... more Vacations, journey and physical and recreational activities are an important part of the life of people with disabilities as a means in order to escape from their daily routine, to strengthen family ties and to promote health, self-confidence and independence. Researches in tourism have shown that disabled people face many obstacles when they participate in sport and recreation activities because of the lack of accessible destinations, of facilities, of means of transport, of appropriate information and because of obstacles in communication and behavior, but also in finding an accessible accommodation. The aim of this paper is the investigation of the dimensions of sport tourists’ accessibility as regards to tourist accommodation and sport facilities. The sample consisted of 81 sport tourists with disabilities aged 18 to 60 years and above, men and women, with physical and sensory disabilities (vision or hearing disabilities) participated in this research. The questionnaire was cons...
The primary objectives of this research were: (a) to determine the extent to which the customer o... more The primary objectives of this research were: (a) to determine the extent to which the customer oriented strategy (customers’ perspective) is implemented to Greek sport business sector and more specifically in sport enterprise “Holmes Place Glyfada”, and (b) to investigate if differences exist between the customer oriented strategy (according to its members’ evaluation) and demographic characteristics of the participants (gender, work experience and educational level of the participants). The particular research project is an on-going research and up to now data has been gathered from a random sample of 200 members of a large sport enterprise in Attica. For the purpose of this study a 43-item questionnaire, was used (developed by Whiteley 1991) focusing on customer oriented strategy and demographic characteristics of the participants, using a five point Likert scale. The reliability of the scale was found to be α= .95. Descriptive statistics and Pearson chi-square (χ2) statistics we...
Developing social skills is important for people’s social life, especially for children who are a... more Developing social skills is important for people’s social life, especially for children who are at a sensitive stage of life. The aim of the study is to investigate to which extend participating in recreational dance activities effect children’s development of social skills. The participants of the research were 168 children (84 boys and 84 girls) with no previous dance experience. The experimental group, which consisted of 90 children, took up folk dance lessons in a society. The rest 78 children, who formed the control group, did not take up any regular physical activity. The data collection was made with the School Social Behavior Scale (SSBS Merrell, 1993). The researchers examined the changes of the dimensions ‘cooperating skills’, ‘empathy’, ‘impulsivity’ and ‘disruptiveness’. Two measurements conducted (initial and final) within four months. Two-Way analysis of variance (ANOVA) with repeated measures was conducted to evaluate whether there were significant differences between...
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Papers by Georgia Yfantidou