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Engagement in HCI: Conception, Theory and Measurement

Authors:

Gavin DohertyAuthors Info & Claims

ACM Computing Surveys (CSUR), Volume 51, Issue 5

Article No.: 99, Pages 1 - 39

https://doi.org/10.1145/3234149

Published: 19 November 2018 Publication History

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Abstract

Engaging users is a priority for designers of products and services of every kind. The need to understand users’ experiences has motivated a focus on user engagement across computer science. However, to date, there has been limited review of how Human--Computer Interaction and computer science research interprets and employs the concept. Questions persist concerning its conception, abstraction, and measurement. This article presents a systematic review of engagement spanning a corpus of 351 articles and 102 definitions. We map the current state of engagement research, including the diverse interpretation, theory, and measurement of the concept. We describe the ecology of engagement and strategies for the design of engaging experiences, discuss the value of the concept and its relationship to other terms, and present a set of guidelines and opportunities for future research.

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Robertson MCox-Martin EBasen-Engquist KLyons E(2024)Reflective Engagement With a Digital Physical Activity Intervention Among People Living With and Beyond Breast Cancer: Mixed Methods StudyJMIR mHealth and uHealth10.2196/5105712(e51057)Online publication date: 9-Feb-2024
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Alexandrovsky DGerling KOpp MHahn CBirk MAlsheail M(2024)Disengagement From Games: Characterizing the Experience and Process of Exiting Play SessionsProceedings of the ACM on Human-Computer Interaction10.1145/36770668:CHI PLAY(1-27)Online publication date: 14-Oct-2024
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Index Terms

Engagement in HCI: Conception, Theory and Measurement
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI theory, concepts and models

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cover image ACM Computing Surveys

ACM Computing Surveys Volume 51, Issue 5

September 2019

791 pages

ISSN:0360-0300

EISSN:1557-7341

DOI:10.1145/3271482

Editor:
Sartaj Sahni
Department of Computer and Information Science and Engineering

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Copyright © 2018 ACM.

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Publication History

Published: 19 November 2018

Accepted: 01 June 2018

Revised: 01 May 2018

Received: 01 March 2017

Published in CSUR Volume 51, Issue 5

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a99-doherty-apndx.pdf: Supplemental movie, appendix, image and software files for, Engagement in HCI: Conception, Theory and Measurement https://dl.acm.org/doi/10.1145/3234149#doherty.zip

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Robertson MCox-Martin EBasen-Engquist KLyons E(2024)Reflective Engagement With a Digital Physical Activity Intervention Among People Living With and Beyond Breast Cancer: Mixed Methods StudyJMIR mHealth and uHealth10.2196/5105712(e51057)Online publication date: 9-Feb-2024
https://doi.org/10.2196/51057
Villegas Mejía CRemmerswaal DEngels RLudden GBoffo M(2024)Macro-engagement in mHealth: Exploring user engagement beyond the screenDIGITAL HEALTH10.1177/2055207623122559110Online publication date: 23-Jan-2024
https://doi.org/10.1177/20552076231225591
Alexandrovsky DGerling KOpp MHahn CBirk MAlsheail M(2024)Disengagement From Games: Characterizing the Experience and Process of Exiting Play SessionsProceedings of the ACM on Human-Computer Interaction10.1145/36770668:CHI PLAY(1-27)Online publication date: 14-Oct-2024
https://dl.acm.org/doi/10.1145/3677066
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