August 2006

Model DPC2100™ and EPC2100™ Cable

Modem User's Guide

In This Document
ƒ IMPORTANT SAFETY INFORMATION ............................................................... 2
ƒ FCC Compliance......................................................................................................... 8
ƒ Introduction ................................................................................................................ 9
ƒ What's In the Carton? .............................................................................................. 10
ƒ Front Panel Description........................................................................................... 11
ƒ Back Panel Description ............................................................................................ 12
ƒ Where Is the Best Location for My Cable Modem? ............................................. 13
ƒ What Are the System Requirements for Internet Service? ................................. 14
ƒ How Do I Set Up My High-Speed Internet Access Account? ............................ 15
ƒ How Do I Connect My Devices to Use the Internet?........................................... 16
ƒ How Do I Configure TCP/IP Protocol? ................................................................ 18
ƒ How Do I Install USB Drivers?............................................................................... 21
ƒ Having Difficulty?.................................................................................................... 23
ƒ Tips for Improved Performance ............................................................................. 25
ƒ How Do I Renew the IP Address on My PC?....................................................... 26
ƒ Front Panel LED Status Indicator Functions ........................................................ 27
ƒ Notices ....................................................................................................................... 29
IMPORTANT SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION

Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To
reduce the risk of electric shock, do not perform any servicing other than that contained in
the operating instructions, unless you are qualified to do so.

20060608SICM-EN

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice,
s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs
électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et
les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

20060608SICM-FR

2 4005527 Rev B
 IMPORTANT SAFETY INFORMATION

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für
qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu
reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der
Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten
qualifiziert.

20060608SICM-GR

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por
parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga
eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las
instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20060608SICM-SP

4005527 Rev B 3
IMPORTANT SAFETY INFORMATION

Heed All Warnings

Adhere to all warnings on the product and in the operating instructions.

Read, Retain, and Follow These Instructions

Carefully read all safety and operating instructions before operating this product. Follow all
operating instructions that accompany this product. Retain the instructions for future use.
Give particular attention to all safety precautions.

Comply with Warnings

Avoid electric shock. Comply with all warnings and cautions in the operating instructions, as
well as those that are affixed to this product.

Power Warnings
Providing a Power Source
A label on this product indicates the correct power source for this product. Operate this
product only from an electrical outlet with the voltage and frequency indicated on the
product label.
If you are uncertain of the type of power supply to your home or business, consult your
service provider or your local power company.

Grounding This Product (U.S.A. and Canada Only)

WARNING:
Avoid electric shock and fire hazard! Do not defeat the safety purpose of the
polarized or grounding-type plug. A polarized plug has two blades with one
wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong is provided for your
safety. If the provided plug does not fit into your outlet, consult an electrician
for replacement of the obsolete outlet.

If this product is equipped with either a three-prong (grounding pin) safety plug or a two-
prong (polarized) safety plug, do not defeat the safety purpose of the polarized or
grounding-type plug. Follow these safety guidelines to properly ground this product:
ƒ For a 3-prong plug (consists of two blades and a third grounding prong), insert the plug
into a grounded mains, 3-prong outlet.
Note: This plug fits only one way. The grounding prong is provided for your safety. If
you are unable to insert this plug fully into the outlet, contact your electrician to replace
your obsolete outlet.
ƒ For a 2-prong plug (consists of one wide blade and one narrow blade), insert the plug
into a polarized mains, 2-prong outlet in which one socket is wider than the other.

4 4005527 Rev B
 IMPORTANT SAFETY INFORMATION

Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The
wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to
replace your obsolete outlet.

Overloading

WARNING:
Avoid electric shock and fire hazard! Do not overload mains AC outlets and
extension cords. For products that require battery power or other power
sources to operate them, refer to the operating instructions for those products.
Do not overload electrical outlets, extension cords, or integral convenience receptacles as this
can result in a risk of fire or electric shock. For products that require battery power or other
sources to operate, refer to the operating instructions for that product.

Preventing Power Cord Damage

Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus. Arrange all power cords so
that pets cannot walk on or disturb the cords. Do not place objects on or lean objects against
the cords, which can damage the cords.

Usage Warnings
Providing Ventilation
ƒ Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
ƒ Do not place this apparatus on a bed, sofa, rug, or similar surface.
ƒ Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
ƒ Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the
installation provides proper ventilation.
ƒ Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with
liquids, or other objects on top of this product.
ƒ Do not use this apparatus near water.

4005527 Rev B 5
IMPORTANT SAFETY INFORMATION

Selecting a Proper Location

WARNING:
Avoid personal injury and damage to this product! An unstable surface may
cause this product to fall.
Place this product on a stable surface. The surface must support the size and weight of this
product. Any mounting accessory used must be recommended by the manufacturer. The
product should be mounted to a wall or ceiling only as recommended by the manufacturer.
Important! The power cord is the mains power supply disconnect device.
Place this product in a location that is close enough to an electrical outlet and where the
power cord is easily accessible to be disconnected from the wall outlet or from the rear panel
of the product.

Cleaning This Product

WARNING:
Avoid electric shock! Unplug this product before cleaning. Clean only with a
dry cloth.
Before cleaning this product, unplug it from the electrical outlet. Clean this product only with
a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static
cleaning device (dust remover) to clean this product.

Protecting This Product from Foreign Objects and Water or Moisture Damage

WARNING:
Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can
result in electric shock or fire. Do not expose this product to rain or moisture.
Do not place objects filled with liquid, such as vases, on this product.
Never push objects of any kind into this product through openings as they may touch
dangerous voltage points or short out parts that could result in a fire or electric shock.
Do not expose this product to liquids or moisture. Do not place this product on a wet surface.
Do not spill liquids on or near this product.
Do not use this product near water (such as a bathtub, washbowl, sink, or laundry tub), in a
wet basement, or near a swimming pool.

Accessories Warnings
WARNING:
Avoid any potential for electric shock or fire. Only use
attachments/accessories specified by the manufacturer.
Do not use accessories or attachments with this product unless recommended by your service
provider or manufacturer.
6 4005527 Rev B
 IMPORTANT SAFETY INFORMATION

Service Warnings
Servicing This Product

WARNING:
Avoid electric shock! Opening or removing the cover may expose you to
dangerous voltages. This product contains no user-serviceable parts. Refer all
servicing to qualified service personnel.
Do not open the cover of this product. If you open the cover, your warranty will be void.
Refer all servicing to qualified personnel only. Contact your service provider for instructions.

Obtaining Service for Product Damage

For damage that requires service, unplug this product from the AC outlet. Refer all servicing
to your service provider or qualified service personnel. Servicing is required when:
ƒ The apparatus has been damaged in any way
ƒ A power-supply cord or plug is damaged
ƒ Liquid has been spilled or objects have fallen into the apparatus
ƒ The apparatus has been exposed to rain or moisture
ƒ The apparatus does not operate normally
ƒ The apparatus has been dropped

Checking Product Safety

Upon completion of any service or repairs to this product, the service technician must
perform safety checks to determine that this product is in proper operating condition.

Lightning
For added protection, unplug this apparatus during lightning storms or when unused for
long periods of time. In addition to disconnecting the AC power from the wall outlet,
disconnect the signal inputs. This may prevent damage to the apparatus due to lightning and
power-line surges. Plugging this apparatus into a surge protector may reduce the risk of
damage.
20060712MDBN

4005527 Rev B 7
FCC Compliance

FCC Compliance
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
ƒ Reorient or relocate the receiving antenna.
ƒ Increase the separation between the equipment and receiver.
ƒ Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
ƒ Consult the cable company or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Scientific-Atlanta, Inc., could void
the user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your cable
service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity
This device complies with Part 15 of FCC Data Cable Modem
Rules. Operation is subject to the following two DPC2100/EPC2100
conditions: 1) the device may not cause Scientific-Atlanta, Inc.
harmful interference, and 2) the device must 5030 Sugarloaf Parkway
accept any interference received, including Lawrenceville, Georgia 30044 USA
interference that may cause undesired Telephone: 770-236-1077
operation.

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
20060628FDC

8 4005527 Rev B
 Introduction

Introduction
Welcome to the exciting world of high-speed Internet access. Your new Model
DPC2100 or Model EPC2100 Cable Modem offers high-end performance and
unsurpassed reliability. With your new DPC2100 or EPC2100, your Internet
enjoyment and business productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC2100 or EPC2100.

Benefits and Features

Your new DPC2100 or EPC2100 offers the following outstanding benefits and
features:
  Provides a high-speed broadband Internet connection that energizes your online
experience, which makes downloading and sharing files and photos with your
family and friends hassle free
  Features Plug and Play operation for easy set up and installation
  Includes both USB and Ethernet connections
  Allows vertical or horizontal placement
  Allows automatic software upgrades by your cable service provider
  Ensures interoperability with most cable service providers by complying with
Data Over Cable System Interface Specifications (DOCSIS) 2.0 and is backward
compatible in DOCSIS 1.1 and DOCSIS 1.0 networks

4005527 Rev B 9
What's In the Carton?

What's In the Carton?

When you receive your cable modem, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:

One Model DPC2100 or One Ethernet cable

EPC2100 Cable Modem (CAT5/RJ-45)

One power adapter with power One USB cable (not included
cord with all models)

One CD-ROM containing the

user's guide and the USB drivers
If any of these items are missing or damaged, please contact your cable service
provider for assistance.
Note: You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your cable modem.

10 4005527 Rev B
 Front Panel Description

Front Panel Description

The front panel of your cable modem provides LED status lights that indicate how
well and at what state your cable modem is operating. After the cable modem is
successfully registered on the network, the POWER and CABLE status indicators
illuminate continuously to show that the cable modem is active and fully
operational. See Front Panel LED Status Indicator Functions (on page 27), for more
information on front panel LED status indicator functions.
1 POWER—Illuminates solid green to indicate that
power is being applied to the cable modem
2 RECEIVE DATA—Blinks to indicate that the cable
modem is receiving data from the cable network
3 SEND DATA—Blinks to indicate that the cable modem
is sending data to the cable network
4 CABLE—Illuminates solid green when the cable
modem is registered on the network and fully
operational. This indicator blinks to indicate one of the
following conditions:
„ The cable modem is booting up and not ready for
data
„ The cable modem is scanning the network and
attempting to register
„ The cable modem has lost registration on the
network and will continue blinking until it registers
again
5 PC—Illuminates solid green to indicate that an
Ethernet/USB carrier is present and blinks to indicate
that Ethernet/USB data is being transferred between
the PC and the cable modem
Note: After the cable modem is successfully registered
on the network, the POWER (LED 1) and CABLE
(LED 4) indicators illuminate continuously to indicate
that the cable modem is online and fully operational.

4005527 Rev B 11
Back Panel Description

Back Panel Description

The following illustration describes the back panel components of the DPC2100 and
EPC2100 cable modems.
1 12 VDC—Connects the cable modem to the DC output of
the AC power adapter that is provided with your cable
modem. Only use the AC power adapter and power cord
that is provided with your cable modem
CAUTION:
Avoid damage to your equipment. Only use the AC
power adapter and power cord that is provided with
your cable modem.
2 RST—Reset-to-Default button (Factory Reset)
Note: This button is for maintenance purposes only. Do
not use unless told to do so by your service provider.
3 MAC Address Label—Displays the MAC address of the
cable modem
4 ETHERNET-RJ—45 Ethernet port connects to the Ethernet
port on your PC
5 USB—12 Mbps USB port connects to the USB port on
your PC
6 CABLE—F-Connector connects to an active cable signal
from your cable service provider

12 4005527 Rev B
 Where Is the Best Location for My Cable Modem?

Where Is the Best Location for My Cable Modem?

The ideal location for your cable modem is where it has access to outlets and other
devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your cable modem. Read this user's
guide thoroughly before you decide where to place your cable modem.
Consider these recommendations:
  Position your PC and cable modem so that they are located near an AC power
outlet.
  Position your PC and cable modem so that they are located near an existing cable
input connection to eliminate the need for an additional cable outlet. There
should be plenty of room to guide the cables away from the modem and the PC
without straining or crimping them.
  Airflow around the cable modem should not be restricted.
  Choose a location that protects the cable modem from accidental disturbance or
harm.

4005527 Rev B 13
What Are the System Requirements for Internet Service?

What Are the System Requirements for Internet Service?

To ensure that your cable modem operates efficiently for high-speed Internet service,
verify that all of the Internet devices on your system meet or exceed the following
minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.

Minimum System Requirements for a PC

  A PC with a Pentium MMX 133 processor or greater
  32 MB of RAM
  Web browsing software
  CD-ROM drive

Minimum System Requirements for Macintosh

  MAC OS 7.5
  32 MB of RAM

System Requirements for an Ethernet Connection

  A PC with Microsoft Windows 95 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
  An active 10/100BaseT Ethernet network interface card (NIC) installed

System Requirements for a USB Connection

  A PC with Microsoft Windows 98SE, ME, 2000, or XP operating system
  A master USB port installed in your PC or your Apple Macintosh computer

14 4005527 Rev B
 How Do I Set Up My High-Speed Internet Access Account?

How Do I Set Up My High-Speed Internet Access Account?

Before you can use your cable modem, you need to have a high-speed Internet
access account. If you do not have a high-speed Internet access account, you need to
set up an account with your local service provider. Choose one of the two options in
this section.

I Do Not Have a High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
  The serial number of the modem
  The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by S/N. The MAC
address consists of a series of alphanumeric characters preceded by MAC. The
following illustration shows a sample bar code label.

Write down these numbers in the space provided here.

Serial Number _______________________

MAC Address ________________________

I Already Have an Existing High-Speed Internet Access Account

If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the cable modem. Refer
to the serial number and MAC address information listed previously in this section.
Note: You may not be able to continue to use your existing e-mail account with your
cable modem. Contact your service provider for more information.

4005527 Rev B 15
How Do I Connect My Devices to Use the Internet?

How Do I Connect My Devices to Use the Internet?

You can use your cable modem to access the Internet, and you can share that
Internet connection with other Internet devices in your home or office. Sharing one
connection among many devices is called networking.

Connecting and Installing Internet Devices

You must connect and install your cable modem to access the Internet. Professional
installation may be available. Contact your local cable service provider for further
assistance.

To connect devices
The following diagram illustrates one of the various networking options that are
available to you.
12 VDC
RST
ETHERNET
USB
CABLE

16 4005527 Rev B
 How Do I Connect My Devices to Use the Internet?

Connecting the Modem for High-Speed Data Service

WARNING:
To avoid personal injury or damage to your equipment, follow these steps in
the exact order shown.
1 Power off your PC and unplug it from the power source.
2 Connect your PC to either the ETHERNET port or the USB port using the
appropriate data cable. Do not connect your PC to both the Ethernet and USB
ports at the same time. You can connect two separate PCs to the cable modem at
the same time by connecting one PC to the Ethernet port and one PC to the USB
port.
3 Connect the active RF coaxial cable to the CABLE connector. Use an optional
cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR.
4 Insert the AC power cord into the POWER connector on the back of the cable
modem, and then plug the cord into an AC power source.
5 Plug in and power on your networked devices including your PC. The cable
modem will then begin an automatic search to locate and sign on to the
broadband data network. This process may take up to 5 minutes. The modem
will be ready for use when the ONLINE LED status indicator on the front panel
stops blinking and illuminates continuously.
6 The next step in setting up your cable modem is to configure your Internet
devices for Internet access. Choose one of the following options:
„ If you want to use Ethernet connections, you must configure the TCP/IP
protocol. To configure the TCP/IP protocol, go to How Do I Configure
TCP/IP Protocol? (on page 18).
„ If you want to use USB connections, you must install the USB drivers. To
install the USB Drivers for USB, go to How Do I Install USB Drivers?
(on page 21).

4005527 Rev B 17
How Do I Configure TCP/IP Protocol?

How Do I Configure TCP/IP Protocol?

To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This section contains
instructions for configuring TCP/IP on your Internet devices to operate with the
cable modem in Microsoft Windows or Macintosh environments.

Configuring TCP/IP on Your Internet Devices

TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.

Configuring TCP/IP on Windows 95, 98, 98SE, or ME Systems

1 Click Start, select Settings, and choose Control Panel.
2 Double-click the Network icon in the Control Panel window.
3 Read the list of installed network components under the Configuration tab to
verify that your PC contains the TCP/IP protocol/Ethernet adapter.
4 Is TCP/IP protocol listed in the installed network components list?
„ If yes, go to step 7.
„ If no, click Add, click Protocol, click Add, and then go to step 5.
5 Click Microsoft in the Manufacturers list.
6 Click TCP/IP in the Network Protocols list, and then click OK.
7 Click the TCP/IP Ethernet Adapter protocol, and then choose Properties.
8 Click the IP Address tab, and then select Obtain an IP address automatically.
9 Click the Gateway tab and verify that these fields are empty. If they are not
empty, highlight and delete all information from the fields.
10 Click the DNS Configuration tab, and then select Disable DNS.
11 Click OK.
12 Click OK when the system finishes copying the files, and then close all
networking windows.
13 Click YES to restart your computer when the System Settings Change dialog box
opens. The computer restarts. The TCP/IP protocol is now configured on your
PC, and your Ethernet devices are ready for use.
14 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 23). If you still cannot access the Internet, contact your
service provider for further assistance.

18 4005527 Rev B
 How Do I Configure TCP/IP Protocol?

Configuring TCP/IP on Windows 2000 Systems

1 Click Start, select Settings, and choose Network and Dial-up Connections.
2 Double-click the Local Area Connection icon in the Network and Dial-up
Connections window.
3 Click Properties in the Local Area Connection Status window.
4 Click Internet Protocol (TCP/IP) in the Local Area Connection Properties
window, and then click Properties.
5 Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6 Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 23). If you still cannot access the Internet, contact your
service provider for further assistance.

Configuring TCP/IP on Windows XP Systems

1 Click Start, and depending on your Start menu setup, choose one of the
following options:
„ If you are using the Windows XP Default Start Menu, select Connect to,
choose Show all connections, and then go to step 2.
„ If you are using the Windows XP Classic Start Menu, select Settings, choose
Network Connections, click Local Area Connection, and then go to step 3.
2 Double-click the Local Area Connection icon in the LAN or High-Speed Internet
section of the Network Connections window.
3 Click Properties in the Local Area Connection Status window.
4 Click Internet Protocol (TCP/IP), and then click Properties in the Local Area
Connection Properties window.
5 Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6 Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 23). If you still cannot access the Internet, contact your
service provider for further assistance.

4005527 Rev B 19
How Do I Configure TCP/IP Protocol?

Configuring TCP/IP on Macintosh Systems

1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to
Control Panels, and then click TCP/IP.
2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
3 Click Advanced in the User Mode window, and then click OK.
4 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
5 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: Make sure that the Load only when needed option is unchecked.
6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in the option, uncheck the option,
and then click Info in the lower-left corner.
7 Is there a Hardware Address listed in this window?
„ If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close. You have completed this procedure.
„ If no, you must power off your Macintosh.
8 With the power off, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times, then release the keys and let the computer
restart.
9 When your computer fully reboots, repeat steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.

20 4005527 Rev B
 How Do I Install USB Drivers?

How Do I Install USB Drivers?

To install USB drivers, your PC must be equipped with a USB network interface and
a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains
instructions for installing the USB drivers for the cable modem.
Note: If you are not using the USB interface, skip this section.

Installing USB Drivers

The USB driver installation procedures are different for each operating system.
Follow the appropriate instructions in this section for your operating system.

Installing USB Drivers on Windows 98SE and Windows ME Systems

1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
2 Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid green. The Add New Hardware Wizard
window opens.
3 Click Next in the Add New Hardware Wizard window.
4 Select Search for the best driver for your device (Recommended) in the Add
New Hardware Wizard window, and then click Next.
5 Select CD-ROM drive in the Add New Hardware Wizard window, and then
click Next.
6 Select The updated driver (Recommended) in the Add New Hardware Wizard
window, and then click Next.
7 Click Next in the Add New Hardware Wizard window. The Copying Files
window opens. After 10 to 20 seconds have passed, the Add New Hardware
Wizard window reopens.
8 Click Finish. The USB driver installation is complete.

Installing USB Drivers on Windows 2000 Systems

1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
2 Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid green.
3 Click Next in the Found New Hardware Wizard window.
4 Select Search for a suitable driver for my device (recommended) in the Found
New Hardware Wizard window, and then click Next.
5 Select CD-ROM drives in the Found New Hardware Wizard window, and then
click Next.

4005527 Rev B 21
How Do I Install USB Drivers?

6 Click Next in the Found New Hardware Wizard window. The system searches
for the driver file for your hardware device.
7 After the system finds the USB driver, the Digital Signature Not Found window
opens and displays a confirmation message to continue the installation.
8 Click Yes to continue the installation. The Found New Hardware Wizard
window reopens with a message that the installation is complete.
9 Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC, and your USB devices are ready for use.
10 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 23). If you still cannot access the Internet, contact your
service provider for further assistance.

Installing USB Drivers on Windows XP Systems

1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
2 Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid green.
3 Select Install from a list or specific location (Advanced) in the Found New
Hardware Wizard window, and then click Next.
4 Select Search removable media (floppy, CD-ROM) in the Found New
Hardware Wizard window, and then click Next.
5 Click Continue Anyway in the Hardware Installation window to continue the
installation. The Found New Hardware Wizard window reopens with a message
that the installation has finished.
6 Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC, and your USB devices are ready for use.
7 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 23). If you still cannot access the Internet, contact your
service provider for further assistance.

22 4005527 Rev B
 Having Difficulty?

Having Difficulty?
Frequently Asked Questions
Q. What if I don't subscribe to cable TV?
A. If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local cable service provider for
complete information on cable services, including high-speed Internet access.

Q. How do I arrange for installation?

A. Call your service provider to inquire about professional installation. A
professional installation ensures proper cable connection to the modem and to your
PC, and it ensures the proper configuration of all hardware and software settings.
Contact your cable telephony service provider for more information about
installation.

Q. How does the cable modem connect to my computer?

A. The cable modem connects to the USB port or to the 10/100BaseT Ethernet port
on your PC. If you want to use an Ethernet interface, Ethernet cards available from
your local PC or office supply retailer, or from your service provider.

Q. After my cable modem is connected, how do I access the Internet?

A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including e-mail, chat, news, and information services.
Your service provider will provide the software you will need.

Q. Can I watch TV and surf the Internet at the same time?

A. Absolutely! If you subscribe to cable television service, you can watch TV and
use your cable modem at the same time by connecting your TV and your cable
modem to the cable network using an optional cable signal splitter.

Q. Can I run more than one device on the modem?

A. Yes. A single cable modem will theoretically support up to 253 Ethernet devices
utilizing user-supplied Ethernet hubs or routers that you can purchase at your local
PC or office supply retailer. Another user at your location can simultaneously
connect to the USB port on the cable modem. Contact your service provider for
further assistance.

4005527 Rev B 23
Having Difficulty?

Common Troubleshooting Issues

I don't understand the front panel status indicators
See Front Panel LED Status Indicator Functions (on page 27), for more detailed
information on front panel LED status indicator operation and function.

The cable modem does not register an Ethernet connection

  Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
  Verify the status of the front panel status indicator lights.

The cable modem does not register an Ethernet connection after connecting to a hub
If you are connecting multiple PCs to the cable modem, you should first connect the
modem to the uplink port of the hub using the correct crossover cable. The LINK
LED of the hub will illuminate continuously.

The cable modem does not register a cable connection

  The modem works with a standard 75-ohm RF coaxial cable. If you are using a
different cable, your cable modem will not function properly. Contact your cable
service provider to determine whether you are using the correct cable.
  Your NIC card or USB interface may be malfunctioning. Refer to the
troubleshooting information in the NIC or USB documentation.

24 4005527 Rev B
 Tips for Improved Performance

Tips for Improved Performance

Check and Correct
If your cable modem does not perform as expected, the following tips may help. If
you need further assistance, contact your service provider.
  Verify that the plug to your cable modem AC power is properly inserted into an
electrical outlet.
  Verify that your cable modem AC power cord is not plugged into an electrical
outlet that is controlled by a wall switch. If a wall switch controls the electrical
outlet, make sure the switch is in the ON position.
  Verify that the POWER and ONLINE LED status indicators on the front panel of
your cable modem are illuminated.
  Verify that all cables are properly connected, and that you are using the correct
cables.
  Verify that your cable service is active and that it supports two-way service.
  Verify that your TCP/IP is properly installed and configured if you are using the
Ethernet connection.
  Verify that you have followed the procedures in How Do I Install USB Drivers?
(on page 21), if you are using the USB connection.
  Verify that you have called your service provider and given them the serial
number and MAC address of your cable modem.
  If you are using a cable signal splitter so that you can connect the cable modem
to other devices, remove the splitter and reconnect the cables so that the cable
modem is connected directly to the cable input. If the cable modem now
functions properly, the cable signal splitter may be defective and may need to be
replaced.
  For best performance over an Ethernet connection, your PC should be equipped
with a 10/100BaseT network interface card.

4005527 Rev B 25
How Do I Renew the IP Address on My PC?

How Do I Renew the IP Address on My PC?

If your PC cannot access the Internet after the cable modem is online, it is possible
that your PC did not renew its IP address. Follow the appropriate instructions in this
section for your operating system to renew the IP address on your PC.

Renewing the IP address on Windows 95, 98, 98SE, and ME Systems

1 Click Start, and then click Run to open the Run window.
2 Type winipcfg in the Open field, and click OK to execute the winipcfg
command. The IP Configuration window opens.
3 Click the down arrow to the right of the top field, and select the Ethernet adapter
that is installed on your PC. The IP Configuration window displays the Ethernet
adapter information.
4 Click Release, and then click Renew. The IP Configuration window displays a
new IP address.
5 Click OK to close the IP Configuration window, you have completed this
procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.

Renewing the IP Address on Windows NT, 2000, or XP Systems

1 Click Start, and then click Run. The Run window opens.
2 Type cmd in the Open field and click OK. A window with a command prompt
opens.
3 Type ipconfig/release at the C:/ prompt and press Enter. The system releases
the IP address.
4 Type ipconfig/renew at the C:/ prompt and press Enter. The system displays a
new IP address.
5 Click the X in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.

26 4005527 Rev B
 Front Panel LED Status Indicator Functions

Front Panel LED Status Indicator Functions

Initial Power Up, Calibration, and Registration
The following chart illustrates the sequence of steps and the corresponding
appearance of the cable modem front panel LED status indicators during power up,
calibration, and registration on the network. Use this chart to troubleshoot the power
up, calibration, and registration process of your cable modem.
Note: After the cable modem completes step 7 (Registration Completed), the modem
proceeds immediately to step 8. See the chart in Normal Operations (on page 27).

Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration
Step 1 2 3 4 5 6 7

Front Panel Self Downstream Downstream Requesting Registration

Indicator Test Scan Signal Lock Ranging IP Address Registering Completed

1 POWER ON ON ON ON ON ON ON
OCCASIONAL OCCASIONAL OCCASIONAL OCCASIONAL
2 RECEIVE ON OFF BLINKING BLINKING BLINKING BLINKING ON

OCCASIONAL OCCASIONAL OCCASIONAL

3 SEND ON OFF OFF BLINKING BLINKING BLINKING ON

SLOW
4 CABLE ON BLINKING MOMENTARY OFF BLINKING BLINKING ON
1 blink ON 2 blinks 4 blinks

ON ON ON ON ON
5 PC ON or or or or or ON
BLINKING BLINKING BLINKING BLINKING BLINKING
T10683

Normal Operations
The following chart illustrates the appearance of the cable modem front panel LED
status indicators during normal operations.
Front Panel LED Status Indicators During Normal Operations
Step 8

Front Panel
Indicator Normal Operations

1 POWER ON

2 RECEIVE BLINKS - To indicate data is being transferred between the modem and the network.

3 SEND BLINKS - To indicate data is being transferred between the modem and the network.

4 CABLE ON

5 PC ON - When a single device is connected to either the Ethernet or USB port and no data is being
sent to or from the modem.
BLINKS - LED blinks when only one Ethernet or USB device is connected and
data is being transferrd between the consumer premise equipment (CPE) and the cable modem.
OFF - When no devices are connected to either the Ethernet or USB ports.
Note: With both Ethernet and USB devices connected to the modem at the same time, when data is being
transferred through only one of the devices (Ethernet or USB), the indicator will illuminate continuously.
Whenever data is being sent through both data ports (Ethernet and USB) simultaneously, the indicator will
blink as described above.
T10969

4005527 Rev B 27
Front Panel LED Status Indicator Functions

Special Conditions
The following chart describes the appearance of the cable modem front panel LED
status indicators during special conditions to show that either cable modem access
protection is enabled, or that you have been denied network access.

Front Panel LED Status Indicators During Special Conditions

Cable Modem
Front Panel Indicator Access Protection Network Access Denied
Enabled

1 POWER OFF SLOW BLINKING

1 time per second

SLOW BLINKING
2 RECEIVE OFF 1 time per second

SLOW BLINKING
3 SEND OFF 1 time per second

4 CABLE OFF SLOW BLINKING

1 time per second

SLOW BLINKING SLOW BLINKING

5 PC 1 time per second 1 time per second

T10975

28 4005527 Rev B
 Notices

Notices
Trademarks
Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc.
DPC2100 and EPC2100 are trademarks of Scientific-Atlanta, Inc.
Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco
Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
Other trademarks listed herein are the property of their respective owners.

Disclaimer
Scientific-Atlanta, Inc. assumes no responsibility for errors or omissions that may
appear in this guide. Scientific-Atlanta, Inc. reserves the right to change this guide at
any time without notice.

Documentation Copyright Notice

© 2006 Scientific-Atlanta, Inc. All rights reserved.
Printed in the United States of America.
Information in this document is subject to change without notice. No part of this
document may be reproduced in any form without the express written permission of
Scientific-Atlanta, Inc.

Software Use Notice

The software described in this document is copyrighted and furnished to you under
a license agreement. You may only use or copy this software in accordance with the
terms of your license agreement.

Firmware Use Notice

The firmware in this equipment is copyrighted. You may only use the firmware in
the equipment in which it is provided. Any reproduction or distribution of this
firmware, or any portion of it, without express written consent is prohibited.

4005527 Rev B 29
Scientific Atlanta, A Cisco Company 770.236.5000
5030 Sugarloaf Parkway, Box 465447 www.scientificatlanta.com
Lawrenceville, GA 30042
This document includes various trademarks of Scientific-Atlanta, Inc. Please see the Notices
section of this document for a list of the Scientific-Atlanta, Inc. trademarks used in this
document.
All other trademarks shown are trademarks of their respective owners.
Product and service availability subject to change without notice.
© 2006 Scientific-Atlanta, Inc. All rights reserved. Printed in United States of America
August 2006 Part Number 4005527 Rev B