Brimir, an open source ticket manager
Declutter your support inbox. Provide support with a team of different agents and a perfect overview of all your communication.
All using an open souce product!
Send and receive support emails
Brimir allows you to send and receive support emails through a friendly web interface.
Received emails are converted to tickets, which can be assigned to agents.
Features
Brimir supports all features you would need in a helpdesk support system. Incoming email support, reply via email, customizable user signatures and much more.
Assign tickets to your support team
Problems need to be resolved! With Brimir it's very easy to assign tickets to the right team member. They will get notified via email and can sign in to reply to the support request. After resolving the problem the ticket can be closed.
Automate your support workflow
Rules can be added to automatically assign tickets, notify other persons or add labels. Create rules to automate part of your support workflow and offload your team.
Label tickets
Add labels to tickets and allow users to view all tickets with that label. Create rules to assign labels to give all employees of a certain company access to all company issues.
Security
All connections are encrypted using SSL. User access can be limited to certain labels to seperate users in an instance.
It’s open source
Brimir is released under the GNU Affero General Public License Version 3 and built using Ruby on Rails and Zurb Foundation.
Multilingual
We've included English and Dutch, but also community contributed translations such as German, Spanish & Finish.
Start organizing your support requests today!
Choose one of the following plans and get started. Pricing is based on the number of agents: €3.0 per agent per month and the first agent is free.
Solo
FreeStart using Brimir with just one agent and find out how much time it saves you.
- Unlimited tickets
- Unlimited users
- 1 agent
- No custom email domain
- No support
- Sign up
Startup
€9.0 / monthSplit the incoming tickets between you and your colleagues to respond even faster.
- Unlimited tickets
- Unlimited users
- 4+ agents
- Custom email domain
- Support
- Sign up
Business
€27.0 / monthHandle all your company support requests.
- Unlimited tickets
- Unlimited users
- 10+ agents
- Custom email domain
- Support
- Sign up
You can also try out the demo and sign in as [email protected] or [email protected]
and password testtest. Data is reset every hour.
Frequently asked questions
What is an agent?
An agent is a user who can change the status, priority and labels of tickets. Agents can have tickets assigned to them. Most of the time agents are what you would call support employees.
Can I add my own features?
We are always open to wonderful new features. Please add your request on Github, find some supporters, and wait for the implementation. Or, even better, implement it yourself!
How do I pay?
Payments are done by credit card. We use the secure payment infrastructure provided by Stripe. One of the most easy and self-explanatory ways to handle safe payments.