Enterprise-style internal workflow system simulation designed to demonstrate business process analysis, system architecture thinking, and structured data design.

This project models how an organization could manage internal service requests through a structured digital workflow including submission, approval processes, data tracking, and system documentation.

The goal is to showcase Business Analyst and ERP-oriented system design thinking, bridging business requirements with technical system structure.

Organizations frequently handle internal requests such as:

• Administrative requests
• IT support requests
• Departmental approvals
• Process tracking

Many organizations struggle with:

• Lack of workflow transparency
• Manual request handling
• Poor data visibility
• Delayed approvals

This project simulates a Digital Process Support System that structures these workflows into a centralized digital platform.

The system design follows a simplified enterprise workflow model.

User
↓
Request Submission Interface
↓
Workflow Processing
↓
Department Review
↓
Approval / Rejection
↓
Status Tracking & Data Storage

The architecture reflects how internal systems structure operational workflows within organizations.

Database/
    Data_Dictionary.xlsx
    digital_process_support_schema.sql

Diagrams/
    ERD_DatabaseStructure.drawio
    Digital_Process_Support_UseCaseDiagram.drawio

Prototype/
    FIGMA_Login_Screen.png
    FIGMA_Student_Dashboard.png
    FIGMA_Submit_Request_Screen.png

Requirements/
    Business_Requirements_Document.docx
    Functional_Requirements_Specification.docx
    Use_Case_Details.docx

Report/
    Digital_Process_Support_Project_Report.docx

This diagram illustrates the data structure supporting the request lifecycle and system entities.

The system interface was prototyped in Figma to demonstrate user interaction.

The prototype demonstrates how users would interact with the request system.

The project models a simplified internal workflow platform that could support operational processes such as:

• Request management
• Workflow approvals
• Department coordination
• Process monitoring

This reflects how internal systems support administrative operations within organizations.

The system architecture includes:

• Business Requirements definition
• Functional Requirements specification
• Use Case modeling
• Database schema design
• UI prototype
• System documentation

This simulates the early design phase of enterprise systems before implementation.

The project includes a structured database schema designed to support request lifecycle management.

Key entities include:

• Users
• Requests
• Departments
• Request Types
• Request Status

A data dictionary is included to document field definitions and data structure.

The modeled process flow includes:

1. User submits a request
2. Request is categorized and assigned
3. Department reviews the request
4. Decision is recorded (Approved / Rejected)
5. Request status is updated
6. Data is stored for monitoring and reporting

This reflects a simplified workflow automation scenario.

A full project report is included containing:

• System overview
• Requirements analysis
• Process modeling
• Database design
• System documentation

Panagiotis Zois

MSc Student in Information & Communication Technology
Background in Business Administration

Interested in:

• ERP systems
• Business process optimization
• Data-driven operations

LinkedIn
https://www.linkedin.com/in/panagiotiszois

This project was created as a portfolio case study to demonstrate skills relevant to roles such as:

• Business Analyst
• ERP Consultant
• Process Analyst
• Systems Analyst

The focus is on structured thinking around business processes and system design, rather than full software implementation.