End-to-end analytics suite for Blinkit, Swiggy, and JioMart — 100k+ orders analyzed to forecast demand, optimize SLAs, and reduce churn (+37% growth impact)

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Interactive Power BI dashboard analyzing analyst performance, SLA compliance, ticket resolution efficiency, and workload distribution to support data-driven operational decisions.

City-level SLA and operations bottleneck analysis using SQL

Interactive dashboard uncovering ticket trends, SLA performance and backlog risks in customer support operations using Tableau and Excel.

Technical Support SLA Analysis Data Pipeline is a data pipeline project designed to analyze SLA compliance for technical support tickets. This project leverages SQL, Python, Kibana, and Tableau to process, visualize, and monitor ticket performance metrics efficiently.

Excel-based operations dashboard to analyze city-wise order volume and SLA performance