A recent trial of natural language call steering on live UK calls to the operator is described along with its results. The characteristics of the problem ...
A recent trial of natural language call steering on live UK calls to the operator is described along with its results. The characteristics of the problem are ...
A recent trial of natural language call steering on live UK calls to the operator is described along with its results. The characteristics of the problem ...
Bibliographic details on OASIS natural language call steering trial.
OASIS is a research project at BT Labs investigating practical large-scale spoken language automation of call steering (call routing).
This paper describes a recent trial of the OASIS call steering system on live traffic from a UK operator centre. This trial is part of an ongoing ...
OASIS is a research project at BT Labs investigating practical large-scale spoken language automation of call steering (call routing). BT's own operator ...
Issues encountered in designing and implementing a natural language based call steering application for telephone service calls are studied and issues ...
In this paper, a dialogue system for natural language based call steering is described and studied. The system is based on natural language speech ...
– Natural Language for Best. Performance – Call Steering allows customers to describe their needs in their own words, thanks to pre-trained statistical models.
Missing: OASIS trial.