Hill Quest: A Multidisciplinary, National Peer-Reviewed Journal, 2022
Higher education can be seen as a focal point of knowledge and its application, an institution th... more Higher education can be seen as a focal point of knowledge and its application, an institution that makes a great contribution to economic growth and development through fostering innovation and increasing higher skills. Himachal Pradesh University Shimla is the leading Government University in the state of Himachal Pradesh and plays an important role in delivering higher education in the State. The majority of the government and private colleges in the State are affiliated with the University. The University has both conventional and professional colleges affiliated with it which are nearly 355. The HPU has stakeholders in Lakhs and the majority of them are students of different levels across the state. In the present scenario, the quality of services delivered by government / public institutions largely depends upon the quality of its website. Hence, the objective of the present paper is to measure the service quality of the website of the HPU and to provide policy inputs to the administration for its improvement. The data was collected through a self-administrated questionnaire from 480 respondents. The data has been analyzed with the help of factor analysis and descriptive statistics such as mean, standard deviation and skewness. In the present study, five service quality factors of the HPU website have been identified. These factors are responsiveness, technical adequacy and efficiency, appearance, information and security. Hence, it is suggested that HEI should consider all these factors while developing their web portals as these factors have a significant role in service delivery to the stakeholders. Further, it is also concluded from the study that means scores of two service quality factors i.e. responsiveness and technical adequacy and efficiency has been found near 2. It makes clear that all users are not satisfied with these factors. As far as to mean scores of service quality factors such as appearance, information and security are concerned these have been found near 4. It reveals that the majority of users are satisfied with these factors. This paper will have important policy implications regarding citizen service delivery and based on the findings of the study it is suggested to HEI's in general and HPU in particular that there is an urgent need to improve the responsiveness and the technical adequacy and efficiency of the websites. Further, it is recommended that queries and complaints be addressed and resolved promptly, a proper mechanism for addressing the complaints and queries, a complaint register facility, frequently asked questions (FAQ‟s), discussion forums and other common platforms, search mechanism/ option, facility of customization, compatibility with different mobile platforms and support to all the web browsers should be provided. It is also suggested that there should be a display message on the homepage in advance regarding the maintenance/updating of the website so that users can be well aware of the non-availability of the website.
International Research Journal of Education and Technology, 2022
The use of the internet is increasing in every sphere of life like internet banking, online shopp... more The use of the internet is increasing in every sphere of life like internet banking, online shopping, payment of utility bills online, online classes and many other services after the eruption of COVID-19. The objective of the present study is to study the Awareness level among young Internet users towards cyber security and cybercrime. The scope of present study is restricted to the state of Himachal Pradesh. Further, only students are taken as a sampling unit. For accomplishing the objectives of the study, both primary and secondary data are utilized. The sample size of present study is 600 students. To select the sample for the present study convenience and purposive sampling was used. The study reveals that majority of respondents never change their passwords on frequent basis and most of the respondents are not aware of Two step verification. Further, it is also clear from the study that majority of respondents provide no care for their browser security. Further, as far results related to awareness of antivirus, awareness of anti-spam practice, secure password practice, back up practice, firewall use practice verification of website security are concerned it have been found that majority of the respondents do not provide due consideration safeguards and are vulnerable to cyber-crimes. It is also clear from the results of the study majority of internet users have low level of awareness about cyber terrorism, opening of unknown attachments, clicking on unsolicited pop-up and confirmation of personal details among the respondents. On the basis of findings of the present study it is recommended that policy measures are required to increase the awareness level of internet users towards cyber security and cyber crimes.
HPU Shimla is playing a significant role in higher education in the State of
Himachal Pradesh. Th... more HPU Shimla is playing a significant role in higher education in the State of Himachal Pradesh. The University of Himachal Pradesh has students in Lakhs. In the era of information technology, the quality of websites plays an important role in delivering services in the sector of education. Hence, in the present study, an attempt is made to evaluate users’ perceptions regarding the quality of the website of HPU Shimla considering different demographic variables. The data has been collected from 480 respondents. In the present study, five service quality factors (Responsiveness, Technical adequacy and efficiency, Appearance, Information and Security) have been used to evaluate the quality of the HPU website. It is concluded from the study that all users are not satisfied with two service quality factors i.e. responsiveness and technical adequacy and efficiency. As far as service quality factors such as appearance, information and security are concerned, users are satisfied with these factors. Further, in the present study perception of users regarding the service quality of the HPU website is evaluated by considering demographic variables such as gender, area, education, age and stream. No significant difference in the perception has been found based on these demographic variables and it can be said that there is no significant difference in the satisfaction level of all the users based on selected demographic variables. Based on the above conclusions it is suggested that HPU should provide special attention to the improvement of responsiveness and technical efficiency of the website. For the improvement of responsiveness, facilities such as an Online Complaint Register, Frequently Asked Questions (FAQs), discussion forums, Blogs etc. should be included on the website.
In this era of information technology and e-commerce security is the key aspect while transmittin... more In this era of information technology and e-commerce security is the key aspect while transmitting confidential information over insecure network like internet. In order to protect the information, various security mechanisms are used. Cryptography is a technique of protecting secure information from unwanted individuals by converting it into unintelligible form. It is an emerging technology in the area of network security. In this paper critical analysis of some of the symmetric key block cipher algorithms DES, 3DES, AES, IDEA, Blowfish and RC2 is presented.
In this era of information technology and ecommerce
security is the key aspect while transmitting... more In this era of information technology and ecommerce security is the key aspect while transmitting confidential information over insecure network like internet. In order to protect the information, various security mechanisms are used. Cryptography is a technique of protecting secure information from unwanted individuals by converting it into unintelligible form. It is an emerging technology in the area of network security. In this paper critical analysis of some of the symmetric key block cipher algorithms DES, 3DES, AES, IDEA, Blowfish and RC2 is presented.
Hill Quest: A Multidisciplinary, National Peer-Reviewed Journal, 2022
Higher education can be seen as a focal point of knowledge and its application, an institution th... more Higher education can be seen as a focal point of knowledge and its application, an institution that makes a great contribution to economic growth and development through fostering innovation and increasing higher skills. Himachal Pradesh University Shimla is the leading Government University in the state of Himachal Pradesh and plays an important role in delivering higher education in the State. The majority of the government and private colleges in the State are affiliated with the University. The University has both conventional and professional colleges affiliated with it which are nearly 355. The HPU has stakeholders in Lakhs and the majority of them are students of different levels across the state. In the present scenario, the quality of services delivered by government / public institutions largely depends upon the quality of its website. Hence, the objective of the present paper is to measure the service quality of the website of the HPU and to provide policy inputs to the administration for its improvement. The data was collected through a self-administrated questionnaire from 480 respondents. The data has been analyzed with the help of factor analysis and descriptive statistics such as mean, standard deviation and skewness. In the present study, five service quality factors of the HPU website have been identified. These factors are responsiveness, technical adequacy and efficiency, appearance, information and security. Hence, it is suggested that HEI should consider all these factors while developing their web portals as these factors have a significant role in service delivery to the stakeholders. Further, it is also concluded from the study that means scores of two service quality factors i.e. responsiveness and technical adequacy and efficiency has been found near 2. It makes clear that all users are not satisfied with these factors. As far as to mean scores of service quality factors such as appearance, information and security are concerned these have been found near 4. It reveals that the majority of users are satisfied with these factors. This paper will have important policy implications regarding citizen service delivery and based on the findings of the study it is suggested to HEI's in general and HPU in particular that there is an urgent need to improve the responsiveness and the technical adequacy and efficiency of the websites. Further, it is recommended that queries and complaints be addressed and resolved promptly, a proper mechanism for addressing the complaints and queries, a complaint register facility, frequently asked questions (FAQ‟s), discussion forums and other common platforms, search mechanism/ option, facility of customization, compatibility with different mobile platforms and support to all the web browsers should be provided. It is also suggested that there should be a display message on the homepage in advance regarding the maintenance/updating of the website so that users can be well aware of the non-availability of the website.
International Research Journal of Education and Technology, 2022
The use of the internet is increasing in every sphere of life like internet banking, online shopp... more The use of the internet is increasing in every sphere of life like internet banking, online shopping, payment of utility bills online, online classes and many other services after the eruption of COVID-19. The objective of the present study is to study the Awareness level among young Internet users towards cyber security and cybercrime. The scope of present study is restricted to the state of Himachal Pradesh. Further, only students are taken as a sampling unit. For accomplishing the objectives of the study, both primary and secondary data are utilized. The sample size of present study is 600 students. To select the sample for the present study convenience and purposive sampling was used. The study reveals that majority of respondents never change their passwords on frequent basis and most of the respondents are not aware of Two step verification. Further, it is also clear from the study that majority of respondents provide no care for their browser security. Further, as far results related to awareness of antivirus, awareness of anti-spam practice, secure password practice, back up practice, firewall use practice verification of website security are concerned it have been found that majority of the respondents do not provide due consideration safeguards and are vulnerable to cyber-crimes. It is also clear from the results of the study majority of internet users have low level of awareness about cyber terrorism, opening of unknown attachments, clicking on unsolicited pop-up and confirmation of personal details among the respondents. On the basis of findings of the present study it is recommended that policy measures are required to increase the awareness level of internet users towards cyber security and cyber crimes.
HPU Shimla is playing a significant role in higher education in the State of
Himachal Pradesh. Th... more HPU Shimla is playing a significant role in higher education in the State of Himachal Pradesh. The University of Himachal Pradesh has students in Lakhs. In the era of information technology, the quality of websites plays an important role in delivering services in the sector of education. Hence, in the present study, an attempt is made to evaluate users’ perceptions regarding the quality of the website of HPU Shimla considering different demographic variables. The data has been collected from 480 respondents. In the present study, five service quality factors (Responsiveness, Technical adequacy and efficiency, Appearance, Information and Security) have been used to evaluate the quality of the HPU website. It is concluded from the study that all users are not satisfied with two service quality factors i.e. responsiveness and technical adequacy and efficiency. As far as service quality factors such as appearance, information and security are concerned, users are satisfied with these factors. Further, in the present study perception of users regarding the service quality of the HPU website is evaluated by considering demographic variables such as gender, area, education, age and stream. No significant difference in the perception has been found based on these demographic variables and it can be said that there is no significant difference in the satisfaction level of all the users based on selected demographic variables. Based on the above conclusions it is suggested that HPU should provide special attention to the improvement of responsiveness and technical efficiency of the website. For the improvement of responsiveness, facilities such as an Online Complaint Register, Frequently Asked Questions (FAQs), discussion forums, Blogs etc. should be included on the website.
In this era of information technology and e-commerce security is the key aspect while transmittin... more In this era of information technology and e-commerce security is the key aspect while transmitting confidential information over insecure network like internet. In order to protect the information, various security mechanisms are used. Cryptography is a technique of protecting secure information from unwanted individuals by converting it into unintelligible form. It is an emerging technology in the area of network security. In this paper critical analysis of some of the symmetric key block cipher algorithms DES, 3DES, AES, IDEA, Blowfish and RC2 is presented.
In this era of information technology and ecommerce
security is the key aspect while transmitting... more In this era of information technology and ecommerce security is the key aspect while transmitting confidential information over insecure network like internet. In order to protect the information, various security mechanisms are used. Cryptography is a technique of protecting secure information from unwanted individuals by converting it into unintelligible form. It is an emerging technology in the area of network security. In this paper critical analysis of some of the symmetric key block cipher algorithms DES, 3DES, AES, IDEA, Blowfish and RC2 is presented.
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Papers by Sunil Mankotia
Government University in the state of Himachal Pradesh and plays an important role in delivering higher education in the State. The majority of the government and private colleges in the State are affiliated with the University. The University has both conventional and professional colleges affiliated with it which are nearly 355. The HPU has stakeholders in Lakhs and the majority of them are students of different levels across the state. In the present scenario, the quality of services delivered by government / public institutions largely depends upon the quality of its website. Hence, the objective of the present paper is to measure the service quality of the website of the HPU and to provide policy inputs to the administration for its improvement. The data was collected through a self-administrated
questionnaire from 480 respondents. The data has been analyzed with the help of factor analysis and descriptive statistics such as mean, standard deviation and skewness. In the present study, five service quality factors of the HPU website have been identified. These factors are responsiveness, technical adequacy and efficiency, appearance, information and security. Hence, it is suggested that HEI should consider all these factors while developing their web portals as these factors have a significant role in service delivery to the stakeholders. Further, it is also concluded from the study that means scores of two service
quality factors i.e. responsiveness and technical adequacy and efficiency has been found near 2. It makes clear that all users are not satisfied with these factors. As far as to mean scores of service quality factors such as appearance, information and security are concerned these have been found near 4. It reveals that the majority of users are satisfied with these
factors. This paper will have important policy implications regarding citizen service delivery and based on the findings of the study it is suggested to HEI's in general and HPU in particular that there is an urgent need to improve the responsiveness and the technical adequacy and efficiency of the websites. Further, it is recommended that queries and
complaints be addressed and resolved promptly, a proper mechanism for addressing the complaints and queries, a complaint register facility, frequently asked questions (FAQ‟s), discussion forums and other common platforms, search mechanism/ option, facility of customization, compatibility with different mobile platforms and support to all the web browsers should be provided. It is also suggested that there should be a display message on the homepage in advance regarding the maintenance/updating of the website so that users can be well aware of the non-availability of the website.
Himachal Pradesh. The University of Himachal Pradesh has students in Lakhs. In the era of information technology, the quality of websites plays an important role in delivering services in the sector of education. Hence, in the present study, an attempt is made to evaluate users’ perceptions regarding the quality of the website of HPU Shimla considering different demographic variables. The data has been collected from 480 respondents. In the present study, five service quality factors
(Responsiveness, Technical adequacy and efficiency, Appearance, Information and Security) have been used to evaluate the quality of the HPU website. It is concluded from the study that all users are not satisfied with two service quality factors i.e. responsiveness and technical adequacy and efficiency. As far as service quality factors such as appearance, information and security are concerned, users are
satisfied with these factors. Further, in the present study perception of users regarding the service quality of the HPU website is evaluated by considering demographic variables such as gender, area, education, age and stream. No significant difference in the perception has been found based on these demographic variables and it can be said that there is no significant difference in the satisfaction level of all the users based on selected demographic variables. Based on the above conclusions it is suggested that HPU should provide special attention to the improvement of responsiveness and technical efficiency of the website. For the improvement of responsiveness, facilities such as an Online Complaint Register, Frequently Asked Questions (FAQs), discussion forums, Blogs etc. should be included on the website.
security is the key aspect while transmitting
confidential information over insecure network like internet.
In order to protect the information, various security
mechanisms are used. Cryptography is a technique of
protecting secure information from unwanted individuals by
converting it into unintelligible form. It is an emerging
technology in the area of network security. In this paper
critical analysis of some of the symmetric key block cipher
algorithms DES, 3DES, AES, IDEA, Blowfish and RC2 is
presented.
Government University in the state of Himachal Pradesh and plays an important role in delivering higher education in the State. The majority of the government and private colleges in the State are affiliated with the University. The University has both conventional and professional colleges affiliated with it which are nearly 355. The HPU has stakeholders in Lakhs and the majority of them are students of different levels across the state. In the present scenario, the quality of services delivered by government / public institutions largely depends upon the quality of its website. Hence, the objective of the present paper is to measure the service quality of the website of the HPU and to provide policy inputs to the administration for its improvement. The data was collected through a self-administrated
questionnaire from 480 respondents. The data has been analyzed with the help of factor analysis and descriptive statistics such as mean, standard deviation and skewness. In the present study, five service quality factors of the HPU website have been identified. These factors are responsiveness, technical adequacy and efficiency, appearance, information and security. Hence, it is suggested that HEI should consider all these factors while developing their web portals as these factors have a significant role in service delivery to the stakeholders. Further, it is also concluded from the study that means scores of two service
quality factors i.e. responsiveness and technical adequacy and efficiency has been found near 2. It makes clear that all users are not satisfied with these factors. As far as to mean scores of service quality factors such as appearance, information and security are concerned these have been found near 4. It reveals that the majority of users are satisfied with these
factors. This paper will have important policy implications regarding citizen service delivery and based on the findings of the study it is suggested to HEI's in general and HPU in particular that there is an urgent need to improve the responsiveness and the technical adequacy and efficiency of the websites. Further, it is recommended that queries and
complaints be addressed and resolved promptly, a proper mechanism for addressing the complaints and queries, a complaint register facility, frequently asked questions (FAQ‟s), discussion forums and other common platforms, search mechanism/ option, facility of customization, compatibility with different mobile platforms and support to all the web browsers should be provided. It is also suggested that there should be a display message on the homepage in advance regarding the maintenance/updating of the website so that users can be well aware of the non-availability of the website.
Himachal Pradesh. The University of Himachal Pradesh has students in Lakhs. In the era of information technology, the quality of websites plays an important role in delivering services in the sector of education. Hence, in the present study, an attempt is made to evaluate users’ perceptions regarding the quality of the website of HPU Shimla considering different demographic variables. The data has been collected from 480 respondents. In the present study, five service quality factors
(Responsiveness, Technical adequacy and efficiency, Appearance, Information and Security) have been used to evaluate the quality of the HPU website. It is concluded from the study that all users are not satisfied with two service quality factors i.e. responsiveness and technical adequacy and efficiency. As far as service quality factors such as appearance, information and security are concerned, users are
satisfied with these factors. Further, in the present study perception of users regarding the service quality of the HPU website is evaluated by considering demographic variables such as gender, area, education, age and stream. No significant difference in the perception has been found based on these demographic variables and it can be said that there is no significant difference in the satisfaction level of all the users based on selected demographic variables. Based on the above conclusions it is suggested that HPU should provide special attention to the improvement of responsiveness and technical efficiency of the website. For the improvement of responsiveness, facilities such as an Online Complaint Register, Frequently Asked Questions (FAQs), discussion forums, Blogs etc. should be included on the website.
security is the key aspect while transmitting
confidential information over insecure network like internet.
In order to protect the information, various security
mechanisms are used. Cryptography is a technique of
protecting secure information from unwanted individuals by
converting it into unintelligible form. It is an emerging
technology in the area of network security. In this paper
critical analysis of some of the symmetric key block cipher
algorithms DES, 3DES, AES, IDEA, Blowfish and RC2 is
presented.