Purpose Despite technological advancements to enhance patient health, the risks of not discoverin... more Purpose Despite technological advancements to enhance patient health, the risks of not discovering the correct interactions and trends in digital health are high. Hence, a careful policy is required for health coverage tailored to needs and capacity. Therefore, this study aims to explore the adoption of a cognitive computing decision support system (CCDSS) in the assessment of health-care policymaking and validates it by extending the unified theory of acceptance and use of technology model. Design/methodology/approach A survey was conducted to collect data from different stakeholders, referred to as the 4Ps, namely, patients, providers, payors and policymakers. Structural equation modelling and one-way ANOVA were used to analyse the data. Findings The result reveals that the behavioural insight of policymakers towards the assessment of health-care policymaking is based on automatic and reflective systems. Investments in CCDSS for policymaking assessment have the potential to produc...
PurposeCompared to their counterparts in developed economies, businesses established in emerging ... more PurposeCompared to their counterparts in developed economies, businesses established in emerging economies continuously struggle due to resource and time constraints. Open innovation (OI) allows these firms to bridge the gap and advance towards technological advancements; however, the scholarly knowledge on the subject is not systematized. Thus, this study synthesizes the extant literature, proposes a framework and highlights future research avenues for domain advancements.Design/methodology/approachBased on the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) framework, the study evaluates 79 journal publications from Scopus and Web of Science (WoS). The bibliometric analysis highlights annual publication trends and research clusters, whereas TCCM analysis provides deep analysis into applied theories, context and characteristics, i.e. OI–performance linkage, barriers, mediators and moderators, followed by employed methodologies in the domain.Findi...
ABSTRACT Purpose ‐ Through the lens of social exchange theory and organisation support theory, th... more ABSTRACT Purpose ‐ Through the lens of social exchange theory and organisation support theory, the purpose of this paper is to examine the passive, aggressive, and assertive styles of managers/supervisors that influence perceived supervisory support and to test whether the support increases employees' satisfaction with the communication of supervisors and their organisation-based self-esteem. It also assesses whether employees' communication satisfaction and their self-esteem influence employees' performance, commitment and absenteeism. Design/methodology/approach ‐ In total, 400 employees from ten manufacturing firms in India were studied through questionnaire survey. Standard instruments were used to assess the constructs. A scale was developed to measure the communication style of managers and a single item to assess absenteeism. Findings ‐ Results revealed that assertive style of communication lends maximum support to employees. Perceived supervisory support at the workplace enhances employees' satisfaction with communication of supervisors and organisation-based self-esteem. Satisfaction with communication fosters a strong emotional bond with organisations and the emotional bond with organisations reduces employees' absenteeism. Originality/value ‐ The paper shows that employees' organisation-based self-esteem increases their job performance. Organisations can conduct training programs to develop an assertive communication style in their managers/supervisors to increase the support to subordinates; thereby its positive consequences will follow in increasing employees' performance and commitment and reducing absenteeism.
With the rapid growth of digitalization and competition in every sector, it is important to go th... more With the rapid growth of digitalization and competition in every sector, it is important to go through a career choice process in a specific order for achieving a good career decision. As the building blocks of career choice start from choosing the career-specific course, it is important for individuals to choose the course wisely for enhancing the career path. With digitalization and the number of online courses available, it becomes really tough to differentiate a relevant career-focused course from a mediocre one. Additionally, as social media platforms of social interaction, communication, and marketing are growing, increasing numbers of educational businesses have already integrated or plan to integrate social media applications into their marketing plans to reach and attract future students, thus showing a shift from traditional ways of marketing. It is important for firms to keep track of the latest demand of consumers to stay ahead of the competition and provide value-laden ...
Purpose This paper aims to explore the consumers’ and service-providers’ perspectives on the fact... more Purpose This paper aims to explore the consumers’ and service-providers’ perspectives on the factors influencing adoption of e-services in rural India. The purpose is to enable better diffusion of technology for societal development in this digital era. Design/methodology/approach Using qualitative-based multiple-participant interviews, this study explores the factors affecting e-service adoption from two different perspectives. While interviews were conducted in five villages with 14 respondents to find out the perspectives of the consumers, this study also explores the service-providers’ perspectives through interviews conducted among 11 managerial respondents. Findings Catering to personal needs, improving perceived usefulness, value-added options, data analytics for better understanding customers and improving service delivery of the e-service are the major factors identified by the service-providers. The study also concludes that convenience, compatibility, societal influence a...
Abstract In this digital era, it is important to make a wise course choice since the building blo... more Abstract In this digital era, it is important to make a wise course choice since the building blocks of a career starts from choosing the career-specific course. With the number of online courses available, it is tough to differentiate a relevant career-focused course from a mediocre one. Hence, the authenticity and validity of a particular course influence the career choice of individuals. The other important factor is perceived benefits. Additionally, an increasing number of educational businesses has already integrated or plans to integrate social media applications into their marketing plans to reach and attract future students, thus showing a shift from traditional ways of marketing. As the nature of this study is both purposive as well as probabilistic, a mixed method approach has been chosen. The study consists of two phases: the exploratory research process consisting of the literature review, the semi-structured interviews with information technology professionals to form the questionnaire and hypotheses. The researchers found that through personal inputs strongly influence the learning experiences, authenticity and perceived benefits of a course plays the most important role in the individual’s decision to adopt a technical course. The practical and research implications have also been discussed.
PurposeThe purpose of this paper is to investigate the role of the “Big Five” personality traits ... more PurposeThe purpose of this paper is to investigate the role of the “Big Five” personality traits (extraversion, openness, agreeableness, conscientiousness and neuroticism) on the adoption of augmented reality (AR), with a particular focus on the role AR may play in interactive marketing.Design/methodology/approachA quantitative-based approach was followed by a questionnaire survey, which was completed by 230 respondents comprising graduate and postgraduate students, using structural equation modelling.FindingsWhile the trait of openness was positively associated with the perceived ease of use of AR, the usefulness of AR and subjective norms, the trait of neuroticism was negatively associated with the perceived ease of use of AR. Extraversion was positively associated with subjective norms. Perceived ease of use of AR, the usefulness of AR and subjective norms were positively associated with attitudes toward AR.Practical implicationsThe data gathered will add a valuable contribution ...
Purpose – This study is a part of two sequential studies (quantitative and qualitative) carried o... more Purpose – This study is a part of two sequential studies (quantitative and qualitative) carried out to study the impact of managerial communication on employees’ attitudes and behaviours. The paper aims to discuss this issue. Design/methodology/approach – Using the critical incident technique, this study explores the effects of managerial communication practices on employees’ happiness, job performance, commitment, absenteeism, and turnover intentions. Totally, 101 employees in three manufacturing organisations in eastern India narrated critical incidents related to happiness and superior performance, unhappiness and inferior performance, absenteeism, and the desire to stay or quit. The incidents were further content-analysed. Findings – Results revealed that collaborative approach, respect and recognition, flexible working arrangements, trust, clear direction, autonomous and challenging tasks are important indicators to make employees happy and drive them towards superior performan...
Purpose ‐ This study is a part of two sequential studies (quantitative and qualitative) carried o... more Purpose ‐ This study is a part of two sequential studies (quantitative and qualitative) carried out to study the impact of managerial communication on employees' attitudes and behaviours. The paper aims to discuss this issue. Design/methodology/approach ‐ Using the critical incident technique, this study explores the effects of managerial communication practices on employees' happiness, job performance, commitment, absenteeism, and turnover intentions. Totally, 101 employees in three manufacturing organisations in eastern India narrated critical incidents related to happiness and superior performance, unhappiness and inferior performance, absenteeism, and the desire to stay or quit. The incidents were further content-analysed. Findings ‐ Results revealed that collaborative approach, respect and recognition, flexible working arrangements, trust, clear direction, autonomous and challenging tasks are important indicators to make employees happy and drive them towards superior p...
Corporate Communications: An International Journal, 2014
ABSTRACT Purpose ‐ This study is a part of two sequential studies (quantitative and qualitative) ... more ABSTRACT Purpose ‐ This study is a part of two sequential studies (quantitative and qualitative) carried out to study the impact of managerial communication on employees' attitudes and behaviours. The paper aims to discuss this issue. Design/methodology/approach ‐ Using the critical incident technique, this study explores the effects of managerial communication practices on employees' happiness, job performance, commitment, absenteeism, and turnover intentions. Totally, 101 employees in three manufacturing organisations in eastern India narrated critical incidents related to happiness and superior performance, unhappiness and inferior performance, absenteeism, and the desire to stay or quit. The incidents were further content-analysed. Findings ‐ Results revealed that collaborative approach, respect and recognition, flexible working arrangements, trust, clear direction, autonomous and challenging tasks are important indicators to make employees happy and drive them towards superior performance. Contrarily, the dominant nature of the superior and more bossism than required, humiliation, biased approach, and lack of flexible working arrangements are detrimental to employees' performance. Collaborative approach, respect/recognition, person-job match, autonomous and challenging tasks, flexible working arrangements, brand image, and location near hometown are the propellers for continuing service in organisations. Contrarily, hierarchical/dominant approach, humiliation, lack of respect and recognition, biased approach ‐ different rules for different people, monotonous and boring assignments, and uncompetitive pay are the propellers for not continuing service in organisations. Humiliation, lack of flexible arrangements, and overwork are the causes for employees' absenteeism. Research limitations/implications ‐ This study is not without limitations. First, there were some critical incidents with apparent overlapping content areas. To overcome this situation, the authors decided to give preference to the primary theme emerging out of an incident. Second, the observations made in this study were limited to descriptions of what happened in only three organisations. This limits the ability to generalise the results. Practical implications ‐ Organisations can train supervisors to develop people-centric communication practices, communicate with respect and recognition, implement flexible working arrangements, improve job design, involve employees in important decisions, offer them with autonomous and challenging tasks, so that employees realise their full potential and become happy contributors to their organisations. Originality/value ‐ The study attempted to capture employees' lived experiences and provided them with narrations of situations that are commonly and uniquely experienced.
ABSTRACT Purpose ‐ Through the lens of social exchange theory and organisation support theory, th... more ABSTRACT Purpose ‐ Through the lens of social exchange theory and organisation support theory, the purpose of this paper is to examine the passive, aggressive, and assertive styles of managers/supervisors that influence perceived supervisory support and to test whether the support increases employees' satisfaction with the communication of supervisors and their organisation-based self-esteem. It also assesses whether employees' communication satisfaction and their self-esteem influence employees' performance, commitment and absenteeism. Design/methodology/approach ‐ In total, 400 employees from ten manufacturing firms in India were studied through questionnaire survey. Standard instruments were used to assess the constructs. A scale was developed to measure the communication style of managers and a single item to assess absenteeism. Findings ‐ Results revealed that assertive style of communication lends maximum support to employees. Perceived supervisory support at the workplace enhances employees' satisfaction with communication of supervisors and organisation-based self-esteem. Satisfaction with communication fosters a strong emotional bond with organisations and the emotional bond with organisations reduces employees' absenteeism. Originality/value ‐ The paper shows that employees' organisation-based self-esteem increases their job performance. Organisations can conduct training programs to develop an assertive communication style in their managers/supervisors to increase the support to subordinates; thereby its positive consequences will follow in increasing employees' performance and commitment and reducing absenteeism.
Purpose Despite technological advancements to enhance patient health, the risks of not discoverin... more Purpose Despite technological advancements to enhance patient health, the risks of not discovering the correct interactions and trends in digital health are high. Hence, a careful policy is required for health coverage tailored to needs and capacity. Therefore, this study aims to explore the adoption of a cognitive computing decision support system (CCDSS) in the assessment of health-care policymaking and validates it by extending the unified theory of acceptance and use of technology model. Design/methodology/approach A survey was conducted to collect data from different stakeholders, referred to as the 4Ps, namely, patients, providers, payors and policymakers. Structural equation modelling and one-way ANOVA were used to analyse the data. Findings The result reveals that the behavioural insight of policymakers towards the assessment of health-care policymaking is based on automatic and reflective systems. Investments in CCDSS for policymaking assessment have the potential to produc...
PurposeCompared to their counterparts in developed economies, businesses established in emerging ... more PurposeCompared to their counterparts in developed economies, businesses established in emerging economies continuously struggle due to resource and time constraints. Open innovation (OI) allows these firms to bridge the gap and advance towards technological advancements; however, the scholarly knowledge on the subject is not systematized. Thus, this study synthesizes the extant literature, proposes a framework and highlights future research avenues for domain advancements.Design/methodology/approachBased on the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) framework, the study evaluates 79 journal publications from Scopus and Web of Science (WoS). The bibliometric analysis highlights annual publication trends and research clusters, whereas TCCM analysis provides deep analysis into applied theories, context and characteristics, i.e. OI–performance linkage, barriers, mediators and moderators, followed by employed methodologies in the domain.Findi...
ABSTRACT Purpose ‐ Through the lens of social exchange theory and organisation support theory, th... more ABSTRACT Purpose ‐ Through the lens of social exchange theory and organisation support theory, the purpose of this paper is to examine the passive, aggressive, and assertive styles of managers/supervisors that influence perceived supervisory support and to test whether the support increases employees' satisfaction with the communication of supervisors and their organisation-based self-esteem. It also assesses whether employees' communication satisfaction and their self-esteem influence employees' performance, commitment and absenteeism. Design/methodology/approach ‐ In total, 400 employees from ten manufacturing firms in India were studied through questionnaire survey. Standard instruments were used to assess the constructs. A scale was developed to measure the communication style of managers and a single item to assess absenteeism. Findings ‐ Results revealed that assertive style of communication lends maximum support to employees. Perceived supervisory support at the workplace enhances employees' satisfaction with communication of supervisors and organisation-based self-esteem. Satisfaction with communication fosters a strong emotional bond with organisations and the emotional bond with organisations reduces employees' absenteeism. Originality/value ‐ The paper shows that employees' organisation-based self-esteem increases their job performance. Organisations can conduct training programs to develop an assertive communication style in their managers/supervisors to increase the support to subordinates; thereby its positive consequences will follow in increasing employees' performance and commitment and reducing absenteeism.
With the rapid growth of digitalization and competition in every sector, it is important to go th... more With the rapid growth of digitalization and competition in every sector, it is important to go through a career choice process in a specific order for achieving a good career decision. As the building blocks of career choice start from choosing the career-specific course, it is important for individuals to choose the course wisely for enhancing the career path. With digitalization and the number of online courses available, it becomes really tough to differentiate a relevant career-focused course from a mediocre one. Additionally, as social media platforms of social interaction, communication, and marketing are growing, increasing numbers of educational businesses have already integrated or plan to integrate social media applications into their marketing plans to reach and attract future students, thus showing a shift from traditional ways of marketing. It is important for firms to keep track of the latest demand of consumers to stay ahead of the competition and provide value-laden ...
Purpose This paper aims to explore the consumers’ and service-providers’ perspectives on the fact... more Purpose This paper aims to explore the consumers’ and service-providers’ perspectives on the factors influencing adoption of e-services in rural India. The purpose is to enable better diffusion of technology for societal development in this digital era. Design/methodology/approach Using qualitative-based multiple-participant interviews, this study explores the factors affecting e-service adoption from two different perspectives. While interviews were conducted in five villages with 14 respondents to find out the perspectives of the consumers, this study also explores the service-providers’ perspectives through interviews conducted among 11 managerial respondents. Findings Catering to personal needs, improving perceived usefulness, value-added options, data analytics for better understanding customers and improving service delivery of the e-service are the major factors identified by the service-providers. The study also concludes that convenience, compatibility, societal influence a...
Abstract In this digital era, it is important to make a wise course choice since the building blo... more Abstract In this digital era, it is important to make a wise course choice since the building blocks of a career starts from choosing the career-specific course. With the number of online courses available, it is tough to differentiate a relevant career-focused course from a mediocre one. Hence, the authenticity and validity of a particular course influence the career choice of individuals. The other important factor is perceived benefits. Additionally, an increasing number of educational businesses has already integrated or plans to integrate social media applications into their marketing plans to reach and attract future students, thus showing a shift from traditional ways of marketing. As the nature of this study is both purposive as well as probabilistic, a mixed method approach has been chosen. The study consists of two phases: the exploratory research process consisting of the literature review, the semi-structured interviews with information technology professionals to form the questionnaire and hypotheses. The researchers found that through personal inputs strongly influence the learning experiences, authenticity and perceived benefits of a course plays the most important role in the individual’s decision to adopt a technical course. The practical and research implications have also been discussed.
PurposeThe purpose of this paper is to investigate the role of the “Big Five” personality traits ... more PurposeThe purpose of this paper is to investigate the role of the “Big Five” personality traits (extraversion, openness, agreeableness, conscientiousness and neuroticism) on the adoption of augmented reality (AR), with a particular focus on the role AR may play in interactive marketing.Design/methodology/approachA quantitative-based approach was followed by a questionnaire survey, which was completed by 230 respondents comprising graduate and postgraduate students, using structural equation modelling.FindingsWhile the trait of openness was positively associated with the perceived ease of use of AR, the usefulness of AR and subjective norms, the trait of neuroticism was negatively associated with the perceived ease of use of AR. Extraversion was positively associated with subjective norms. Perceived ease of use of AR, the usefulness of AR and subjective norms were positively associated with attitudes toward AR.Practical implicationsThe data gathered will add a valuable contribution ...
Purpose – This study is a part of two sequential studies (quantitative and qualitative) carried o... more Purpose – This study is a part of two sequential studies (quantitative and qualitative) carried out to study the impact of managerial communication on employees’ attitudes and behaviours. The paper aims to discuss this issue. Design/methodology/approach – Using the critical incident technique, this study explores the effects of managerial communication practices on employees’ happiness, job performance, commitment, absenteeism, and turnover intentions. Totally, 101 employees in three manufacturing organisations in eastern India narrated critical incidents related to happiness and superior performance, unhappiness and inferior performance, absenteeism, and the desire to stay or quit. The incidents were further content-analysed. Findings – Results revealed that collaborative approach, respect and recognition, flexible working arrangements, trust, clear direction, autonomous and challenging tasks are important indicators to make employees happy and drive them towards superior performan...
Purpose ‐ This study is a part of two sequential studies (quantitative and qualitative) carried o... more Purpose ‐ This study is a part of two sequential studies (quantitative and qualitative) carried out to study the impact of managerial communication on employees' attitudes and behaviours. The paper aims to discuss this issue. Design/methodology/approach ‐ Using the critical incident technique, this study explores the effects of managerial communication practices on employees' happiness, job performance, commitment, absenteeism, and turnover intentions. Totally, 101 employees in three manufacturing organisations in eastern India narrated critical incidents related to happiness and superior performance, unhappiness and inferior performance, absenteeism, and the desire to stay or quit. The incidents were further content-analysed. Findings ‐ Results revealed that collaborative approach, respect and recognition, flexible working arrangements, trust, clear direction, autonomous and challenging tasks are important indicators to make employees happy and drive them towards superior p...
Corporate Communications: An International Journal, 2014
ABSTRACT Purpose ‐ This study is a part of two sequential studies (quantitative and qualitative) ... more ABSTRACT Purpose ‐ This study is a part of two sequential studies (quantitative and qualitative) carried out to study the impact of managerial communication on employees' attitudes and behaviours. The paper aims to discuss this issue. Design/methodology/approach ‐ Using the critical incident technique, this study explores the effects of managerial communication practices on employees' happiness, job performance, commitment, absenteeism, and turnover intentions. Totally, 101 employees in three manufacturing organisations in eastern India narrated critical incidents related to happiness and superior performance, unhappiness and inferior performance, absenteeism, and the desire to stay or quit. The incidents were further content-analysed. Findings ‐ Results revealed that collaborative approach, respect and recognition, flexible working arrangements, trust, clear direction, autonomous and challenging tasks are important indicators to make employees happy and drive them towards superior performance. Contrarily, the dominant nature of the superior and more bossism than required, humiliation, biased approach, and lack of flexible working arrangements are detrimental to employees' performance. Collaborative approach, respect/recognition, person-job match, autonomous and challenging tasks, flexible working arrangements, brand image, and location near hometown are the propellers for continuing service in organisations. Contrarily, hierarchical/dominant approach, humiliation, lack of respect and recognition, biased approach ‐ different rules for different people, monotonous and boring assignments, and uncompetitive pay are the propellers for not continuing service in organisations. Humiliation, lack of flexible arrangements, and overwork are the causes for employees' absenteeism. Research limitations/implications ‐ This study is not without limitations. First, there were some critical incidents with apparent overlapping content areas. To overcome this situation, the authors decided to give preference to the primary theme emerging out of an incident. Second, the observations made in this study were limited to descriptions of what happened in only three organisations. This limits the ability to generalise the results. Practical implications ‐ Organisations can train supervisors to develop people-centric communication practices, communicate with respect and recognition, implement flexible working arrangements, improve job design, involve employees in important decisions, offer them with autonomous and challenging tasks, so that employees realise their full potential and become happy contributors to their organisations. Originality/value ‐ The study attempted to capture employees' lived experiences and provided them with narrations of situations that are commonly and uniquely experienced.
ABSTRACT Purpose ‐ Through the lens of social exchange theory and organisation support theory, th... more ABSTRACT Purpose ‐ Through the lens of social exchange theory and organisation support theory, the purpose of this paper is to examine the passive, aggressive, and assertive styles of managers/supervisors that influence perceived supervisory support and to test whether the support increases employees' satisfaction with the communication of supervisors and their organisation-based self-esteem. It also assesses whether employees' communication satisfaction and their self-esteem influence employees' performance, commitment and absenteeism. Design/methodology/approach ‐ In total, 400 employees from ten manufacturing firms in India were studied through questionnaire survey. Standard instruments were used to assess the constructs. A scale was developed to measure the communication style of managers and a single item to assess absenteeism. Findings ‐ Results revealed that assertive style of communication lends maximum support to employees. Perceived supervisory support at the workplace enhances employees' satisfaction with communication of supervisors and organisation-based self-esteem. Satisfaction with communication fosters a strong emotional bond with organisations and the emotional bond with organisations reduces employees' absenteeism. Originality/value ‐ The paper shows that employees' organisation-based self-esteem increases their job performance. Organisations can conduct training programs to develop an assertive communication style in their managers/supervisors to increase the support to subordinates; thereby its positive consequences will follow in increasing employees' performance and commitment and reducing absenteeism.
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Papers by shilpee dasgupta