The telecommunications industry is undergoing rapid changes through globalisation and technologic... more The telecommunications industry is undergoing rapid changes through globalisation and technological development. Internal customer service quality is expected to help the industry improve the service quality level, through its association with the employee satisfaction. Internal customers ( ...
Employees are internal customers of the organization because they receive services and products f... more Employees are internal customers of the organization because they receive services and products from other members of the organization to carry out their jobs. Thus, individual units or department need to view themselves as customers and suppliers. Customer orientation of the ...
Internal customer service quality of the frontline employees is crucial for business success as t... more Internal customer service quality of the frontline employees is crucial for business success as the behaviour of the employees affects the customer perception of the service. Within the public sector, however, serving the citizens increases the need for transparency in the public ...
The telecommunications industry is undergoing rapid changes through globalisation and technologic... more The telecommunications industry is undergoing rapid changes through globalisation and technological development. Internal customer service quality is expected to help the industry improve the service quality level, through its association with the employee satisfaction. Internal customers ( ...
Employees are internal customers of the organization because they receive services and products f... more Employees are internal customers of the organization because they receive services and products from other members of the organization to carry out their jobs. Thus, individual units or department need to view themselves as customers and suppliers. Customer orientation of the ...
Internal customer service quality of the frontline employees is crucial for business success as t... more Internal customer service quality of the frontline employees is crucial for business success as the behaviour of the employees affects the customer perception of the service. Within the public sector, however, serving the citizens increases the need for transparency in the public ...
Uploads