The International Journal of Logistics Management, 2010
Purpose – The purpose of this paper is to use the technology acceptance model (TAM) from the info... more Purpose – The purpose of this paper is to use the technology acceptance model (TAM) from the information technology (IT) literature to investigate the relationships among technology use and acceptance, and perceptions of quality and satisfaction with logistics services among industrial customers. Design/methodology/approach – To test the proposed model, an online survey was prepared using WebSurveyor and an introductory e-mail
... Bentler, Peter M. and Douglas G. Bonett. 1980. “Significance Tests and Goodness of Fit in the... more ... Bentler, Peter M. and Douglas G. Bonett. 1980. “Significance Tests and Goodness of Fit in the Analysis of Covariance Structures.” Psychological Bulletin 88 (3): 588-606. Bienstock, Carol C., Carol W. DeMoranville, and Rachel K. Smith. ... Inkeles, Alex. 1969. ...
The Journal of Marketing Theory and Practice, 2006
... factor analyses (CFA) to provide additional insight into the convergent and discriminate vali... more ... factor analyses (CFA) to provide additional insight into the convergent and discriminate validity of the ... for a range of products and advertisements, there has been little investigation into whether ... of the PII for two consumer servicestravel services and clothing purchasesand ...
... Among the antecedents are specific system char-acteristics (Bagozzi, Davis, &... more ... Among the antecedents are specific system char-acteristics (Bagozzi, Davis, & Warshaw, 1987); enjoyment of system use ... R3) I would rather stick with a brand I usually ... from one context to another, and more research is needed to explain the relationship between risk tolerance ...
Purpose – Previous research shows that question order affects responses, but does not indicate wh... more Purpose – Previous research shows that question order affects responses, but does not indicate which order is more accurate. This study aims to examine the effect of three question orders on measurements of SERVQUAL and global quality in an effort to determine which order produced the most predictive measures. Design/methodology/approach – Three forms of a survey were randomly distributed to
The International Journal of Logistics Management, 2010
Purpose – The purpose of this paper is to use the technology acceptance model (TAM) from the info... more Purpose – The purpose of this paper is to use the technology acceptance model (TAM) from the information technology (IT) literature to investigate the relationships among technology use and acceptance, and perceptions of quality and satisfaction with logistics services among industrial customers. Design/methodology/approach – To test the proposed model, an online survey was prepared using WebSurveyor and an introductory e-mail
... Bentler, Peter M. and Douglas G. Bonett. 1980. “Significance Tests and Goodness of Fit in the... more ... Bentler, Peter M. and Douglas G. Bonett. 1980. “Significance Tests and Goodness of Fit in the Analysis of Covariance Structures.” Psychological Bulletin 88 (3): 588-606. Bienstock, Carol C., Carol W. DeMoranville, and Rachel K. Smith. ... Inkeles, Alex. 1969. ...
The Journal of Marketing Theory and Practice, 2006
... factor analyses (CFA) to provide additional insight into the convergent and discriminate vali... more ... factor analyses (CFA) to provide additional insight into the convergent and discriminate validity of the ... for a range of products and advertisements, there has been little investigation into whether ... of the PII for two consumer servicestravel services and clothing purchasesand ...
... Among the antecedents are specific system char-acteristics (Bagozzi, Davis, &... more ... Among the antecedents are specific system char-acteristics (Bagozzi, Davis, & Warshaw, 1987); enjoyment of system use ... R3) I would rather stick with a brand I usually ... from one context to another, and more research is needed to explain the relationship between risk tolerance ...
Purpose – Previous research shows that question order affects responses, but does not indicate wh... more Purpose – Previous research shows that question order affects responses, but does not indicate which order is more accurate. This study aims to examine the effect of three question orders on measurements of SERVQUAL and global quality in an effort to determine which order produced the most predictive measures. Design/methodology/approach – Three forms of a survey were randomly distributed to
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Papers by Carol Bienstock