International customers are increasingly exposed to dynamic currency conversion, that is, the opt... more International customers are increasingly exposed to dynamic currency conversion, that is, the option during checkout to proceed with a transaction in the home currency instead of a foreign currency. As conversion markups can be sizable, it is relevant to gain insight into how distinct groups of customers react at point-of-sale terminals to different markups and different ways of presenting information. The authors build on research on effort–accuracy trade-offs to theorize how international customers with different levels of financial literacy react to conversion markups, different degrees of information transparency, and default settings. The authors find that financial literacy moderates the effect of markups, information, and defaults, and they design an intervention that eradicates the effect of financial literacy on dynamic currency conversion usage. The results contribute to our understanding of how customers with different levels of financial literacy respond to conversion markups, to public policies that are intended to protect customer interests, and to evil defaults used by commercial parties that seek to steer customers to noneconomical options. The authors discuss the implications of these findings for public policy making and research.
International customers are increasingly exposed to dynamic currency conversion, that is, the opt... more International customers are increasingly exposed to dynamic currency conversion, that is, the option during checkout to proceed with a transaction in the home currency instead of a foreign currency. As conversion markups can be sizable, it is relevant to gain insight into how distinct groups of customers react at point-of-sale terminals to different markups and different ways of presenting information. The authors build on research on effort–accuracy trade-offs to theorize how international customers with different levels of financial literacy react to conversion markups, different degrees of information transparency, and default settings. The authors find that financial literacy moderates the effect of markups, information, and defaults, and they design an intervention that eradicates the effect of financial literacy on dynamic currency conversion usage. The results contribute to our understanding of how customers with different levels of financial literacy respond to conversion ma...
Retailers recently adopted dynamic currency conversion (DCC) techniques in which they offer their... more Retailers recently adopted dynamic currency conversion (DCC) techniques in which they offer their international clients the possibility to pay in their local currency. As retailers generally share in conversion revenues, it is relevant to gain insights in customers’ attitudes towards different forms of presenting the conversion option. It is found that the likelihood of using DCC decreases with conversion margins, but increases once DCC is presented as a default option. The findings provide guidance to retailers when to deploy DCC efficiently.
IntroductionNurses frequently innovate in response to operational failures, regulations, procedur... more IntroductionNurses frequently innovate in response to operational failures, regulations, procedures, and/or other workflow barriers that prevent them from delivering high-quality patient care. Unfortunately, most nurse innovations do not diffuse to a broader audience, depriving other nurses from taking advantage of solutions that have already been developed elsewhere. This under-diffusion is problematic from a societal and welfare point of view. The goal of this paper is to understand how diffusion shortage of nurse innovations can be reduced.MethodsWe develop a qualitative case study of a medical makerspace at the largest academic hospital in the Netherlands. This medical makerspace reported unusually high rates of nurse innovation diffusion. Our data collection includes on-site observations, archival data, secondary data, and fifteen in-depth interviews with key informants. Qualitative coding procedures and a combination of deductive and inductive reasoning are used to analyze the...
Entrepreneurial orientation (EO) has become one of the most important foci within the domain of e... more Entrepreneurial orientation (EO) has become one of the most important foci within the domain of entrepreneurship research. EO is distinguished from entrepreneurship, which is generally studied in relation to new entry, by its focus on the processes, practices, and decision-making activities that define an organization as entrepreneurial (Lumpkin and Dess 1996). Through entrepreneurial processes and a systematic search for new opportunities, EO infuses established organizations with the flexibility and innovativeness that is commonly associated with small (entrepreneurial) organizations. EO emerges from a strategic-choice perspective and the study of EO is strongly related to that of entrepreneurial management. EO research is, however, also criticized, as practitioners often experience severe difficulties while implementing EO in organizations and since empirical studies sometimes fail to establish a clear relationship between EO and organizational performance. This dissertation uses...
Consumenten worden in toenemende mate geconfronteerd met een valutakeuze bij pintransacties buite... more Consumenten worden in toenemende mate geconfronteerd met een valutakeuze bij pintransacties buiten de Eurozone. Ruim de helft – vooral vrouwen en ouderen – van een steekproef van consumenten kiest voor omwisseling door de gastbank tegen een ongunstige wisselkoers, onafhankelijk van de gehanteerde koersopslag. Referentiegedrag vormt hierbij geen verklaring. Gegeven de omwisselkosten is aan te raden om bij pinbedragen hoger dan honderd euro in lokale valuta te pinnen.
Financial service firms, and banks in particular, are faced with a shift from traditional, interp... more Financial service firms, and banks in particular, are faced with a shift from traditional, interpersonal forms of service to online services. Digital technologies are more and more becoming today’s standard and challenge traditional business models in the banking sector. Building on the concept of Entrepreneurial Orientation (EO), this study of banks in Germany, Switzerland and Liechtenstein aims at developing insights that explain how banks can use the tactics and strategies associated with EO to achieve superior performance in the digitalization age. Results from a survey in 102 banks show that: 1) banks that display high levels of EO report a higher level of performance, and 2) the relationship between strategic vision on digitalization and performance is moderated by EO. These results indicate that the sheer level of digitalization of a bank does not affect profitability. Instead, banks should develop a clear vision on digitalization that is characterized by innovation, being ah...
Human capital improves entrepreneurial performance by increasing the entrepreneurs’ capability to... more Human capital improves entrepreneurial performance by increasing the entrepreneurs’ capability to identify and exploit business opportunities. The benefits of human capital investments are, however...
Increasingly, organizations rely on the creative capacities of all staff members to bring forth i... more Increasingly, organizations rely on the creative capacities of all staff members to bring forth ideas to solve organizational problems and to develop new products or services. However, there is inc...
New technology firms such as Airbnb, Blablacar, and Uber have recently spurred the advent of the ... more New technology firms such as Airbnb, Blablacar, and Uber have recently spurred the advent of the Sharing Economy (SE), where participants routinely share commodities such as spare rooms, cars, and even food with fellow participants. Despite their societal benefits, SE platforms are facing resistance and protests in several countries. National governments and municipalities face a dilemma between not smothering this innovative phenomenon by excessive, ill-suited, and outdated regulation and protecting the public welfare from potential risks of sharing practices. This poses an urgent challenge about understanding different strategies that SE firms employ within and across countries to actively legitimize their products/services. This paper examines how SE firms attempt to gain legitimacy by shaping their institutional environment. This is the first cross-country, cross- sector study of SE to address the impact of firms’ society shaping activities on all key stakeholders. In-depth qualitative analyses of div...
In an attempt to become more flexible and responsive, corporates increasingly collaborate with st... more In an attempt to become more flexible and responsive, corporates increasingly collaborate with start-ups. By doing so, corporates hope to make a transition towards a more entrepreneurial organization or to rejuvenate their organizational culture and working practices. We present the results of a multiple case study in which we compare eight corporate—start-up collaborations that achieved different success rates in terms of promoting corporate renewal. Our focus is on the corporate individuals that participate in the collaboration and we combine literature on corporate entrepreneurship with institutional theory to study the conditions under which these individuals are more likely to exhort transformational agency and to contribute to renewal. Our results indicate that the effect of corporate—start-up collaborations on renewal is mediated by two individual-level mechanisms: reflexivity and intrinsic motivation. In addition, we identify several organizational contingencies that affect ...
International customers are increasingly exposed to dynamic currency conversion, that is, the opt... more International customers are increasingly exposed to dynamic currency conversion, that is, the option during checkout to proceed with a transaction in the home currency instead of a foreign currency. As conversion markups can be sizable, it is relevant to gain insight into how distinct groups of customers react at point-of-sale terminals to different markups and different ways of presenting information. The authors build on research on effort–accuracy trade-offs to theorize how international customers with different levels of financial literacy react to conversion markups, different degrees of information transparency, and default settings. The authors find that financial literacy moderates the effect of markups, information, and defaults, and they design an intervention that eradicates the effect of financial literacy on dynamic currency conversion usage. The results contribute to our understanding of how customers with different levels of financial literacy respond to conversion markups, to public policies that are intended to protect customer interests, and to evil defaults used by commercial parties that seek to steer customers to noneconomical options. The authors discuss the implications of these findings for public policy making and research.
International customers are increasingly exposed to dynamic currency conversion, that is, the opt... more International customers are increasingly exposed to dynamic currency conversion, that is, the option during checkout to proceed with a transaction in the home currency instead of a foreign currency. As conversion markups can be sizable, it is relevant to gain insight into how distinct groups of customers react at point-of-sale terminals to different markups and different ways of presenting information. The authors build on research on effort–accuracy trade-offs to theorize how international customers with different levels of financial literacy react to conversion markups, different degrees of information transparency, and default settings. The authors find that financial literacy moderates the effect of markups, information, and defaults, and they design an intervention that eradicates the effect of financial literacy on dynamic currency conversion usage. The results contribute to our understanding of how customers with different levels of financial literacy respond to conversion ma...
Retailers recently adopted dynamic currency conversion (DCC) techniques in which they offer their... more Retailers recently adopted dynamic currency conversion (DCC) techniques in which they offer their international clients the possibility to pay in their local currency. As retailers generally share in conversion revenues, it is relevant to gain insights in customers’ attitudes towards different forms of presenting the conversion option. It is found that the likelihood of using DCC decreases with conversion margins, but increases once DCC is presented as a default option. The findings provide guidance to retailers when to deploy DCC efficiently.
IntroductionNurses frequently innovate in response to operational failures, regulations, procedur... more IntroductionNurses frequently innovate in response to operational failures, regulations, procedures, and/or other workflow barriers that prevent them from delivering high-quality patient care. Unfortunately, most nurse innovations do not diffuse to a broader audience, depriving other nurses from taking advantage of solutions that have already been developed elsewhere. This under-diffusion is problematic from a societal and welfare point of view. The goal of this paper is to understand how diffusion shortage of nurse innovations can be reduced.MethodsWe develop a qualitative case study of a medical makerspace at the largest academic hospital in the Netherlands. This medical makerspace reported unusually high rates of nurse innovation diffusion. Our data collection includes on-site observations, archival data, secondary data, and fifteen in-depth interviews with key informants. Qualitative coding procedures and a combination of deductive and inductive reasoning are used to analyze the...
Entrepreneurial orientation (EO) has become one of the most important foci within the domain of e... more Entrepreneurial orientation (EO) has become one of the most important foci within the domain of entrepreneurship research. EO is distinguished from entrepreneurship, which is generally studied in relation to new entry, by its focus on the processes, practices, and decision-making activities that define an organization as entrepreneurial (Lumpkin and Dess 1996). Through entrepreneurial processes and a systematic search for new opportunities, EO infuses established organizations with the flexibility and innovativeness that is commonly associated with small (entrepreneurial) organizations. EO emerges from a strategic-choice perspective and the study of EO is strongly related to that of entrepreneurial management. EO research is, however, also criticized, as practitioners often experience severe difficulties while implementing EO in organizations and since empirical studies sometimes fail to establish a clear relationship between EO and organizational performance. This dissertation uses...
Consumenten worden in toenemende mate geconfronteerd met een valutakeuze bij pintransacties buite... more Consumenten worden in toenemende mate geconfronteerd met een valutakeuze bij pintransacties buiten de Eurozone. Ruim de helft – vooral vrouwen en ouderen – van een steekproef van consumenten kiest voor omwisseling door de gastbank tegen een ongunstige wisselkoers, onafhankelijk van de gehanteerde koersopslag. Referentiegedrag vormt hierbij geen verklaring. Gegeven de omwisselkosten is aan te raden om bij pinbedragen hoger dan honderd euro in lokale valuta te pinnen.
Financial service firms, and banks in particular, are faced with a shift from traditional, interp... more Financial service firms, and banks in particular, are faced with a shift from traditional, interpersonal forms of service to online services. Digital technologies are more and more becoming today’s standard and challenge traditional business models in the banking sector. Building on the concept of Entrepreneurial Orientation (EO), this study of banks in Germany, Switzerland and Liechtenstein aims at developing insights that explain how banks can use the tactics and strategies associated with EO to achieve superior performance in the digitalization age. Results from a survey in 102 banks show that: 1) banks that display high levels of EO report a higher level of performance, and 2) the relationship between strategic vision on digitalization and performance is moderated by EO. These results indicate that the sheer level of digitalization of a bank does not affect profitability. Instead, banks should develop a clear vision on digitalization that is characterized by innovation, being ah...
Human capital improves entrepreneurial performance by increasing the entrepreneurs’ capability to... more Human capital improves entrepreneurial performance by increasing the entrepreneurs’ capability to identify and exploit business opportunities. The benefits of human capital investments are, however...
Increasingly, organizations rely on the creative capacities of all staff members to bring forth i... more Increasingly, organizations rely on the creative capacities of all staff members to bring forth ideas to solve organizational problems and to develop new products or services. However, there is inc...
New technology firms such as Airbnb, Blablacar, and Uber have recently spurred the advent of the ... more New technology firms such as Airbnb, Blablacar, and Uber have recently spurred the advent of the Sharing Economy (SE), where participants routinely share commodities such as spare rooms, cars, and even food with fellow participants. Despite their societal benefits, SE platforms are facing resistance and protests in several countries. National governments and municipalities face a dilemma between not smothering this innovative phenomenon by excessive, ill-suited, and outdated regulation and protecting the public welfare from potential risks of sharing practices. This poses an urgent challenge about understanding different strategies that SE firms employ within and across countries to actively legitimize their products/services. This paper examines how SE firms attempt to gain legitimacy by shaping their institutional environment. This is the first cross-country, cross- sector study of SE to address the impact of firms’ society shaping activities on all key stakeholders. In-depth qualitative analyses of div...
In an attempt to become more flexible and responsive, corporates increasingly collaborate with st... more In an attempt to become more flexible and responsive, corporates increasingly collaborate with start-ups. By doing so, corporates hope to make a transition towards a more entrepreneurial organization or to rejuvenate their organizational culture and working practices. We present the results of a multiple case study in which we compare eight corporate—start-up collaborations that achieved different success rates in terms of promoting corporate renewal. Our focus is on the corporate individuals that participate in the collaboration and we combine literature on corporate entrepreneurship with institutional theory to study the conditions under which these individuals are more likely to exhort transformational agency and to contribute to renewal. Our results indicate that the effect of corporate—start-up collaborations on renewal is mediated by two individual-level mechanisms: reflexivity and intrinsic motivation. In addition, we identify several organizational contingencies that affect ...
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