The purpose of the present study is investigating, comparing evaluation frameworks of learning ob... more The purpose of the present study is investigating, comparing evaluation frameworks of learning objects and deriving the more important indices. After doing so, comparison, correspondence and analysis of the frameworks are done. Realizing the most important indices, the e‐content of the two lessons of M.Sc courses in one of the foresaid centers has been evaluated. In this research, we pursue the analytic approach of literature review in offering theoretic bases to practical application of the theory, and then by two‐round Delphi technique, important criteria and their significance were identified by experts. The purpose of this study is to show the important scales for the evaluation of the learning objects, having the most important role in e‐content of E‐ Lesson and the use of case‐study for detecting weak points and improvable aspects. The findings reflect that most of the performed studies have focused on quality of the objects and on correspondence of the e‐learning standards with objects formulation and there isn't sufficient study in strategic and planning aspects of learning, having crucial role in learning quality and effectiveness of the E‐content of E‐lessons. In addition, in these studies, the classification of the scales is not based on specified aspects for learning objects evaluation. The present study answers the following questions: Which factors affect the design and formulation of the quality of learning objects? Onto which aspects one must pay attention to effective designing of E‐content of E‐Lessons? Which scales of learning objects are the main highly referred ones evaluation in previous studies? Which aspects are the improvable and challenging ones, not being focused enough?
The purpose of this research is to deepening the conventional superficial view to the customer sa... more The purpose of this research is to deepening the conventional superficial view to the customer satisfaction, providing three-phase approach to measure customer satisfaction within the process of customer satisfaction management, and then designing a conceptual model for the manufacturing organizations. The study is of kind of mixed method research. The proposed model in this study is designed after reviewing the literature and analysis of more than 35 models and frameworks and interviews with experts and professors; then to validate and modify the model, the two-round Delphi technique and quantitative methods including scrolling is utilized. The results of this research include developing a conceptual model with 5 dimensions and 25 components for assessing customer satisfaction in manufacturing organizations. Also, the study showed that the current practices of survey (questionnaire) do not have enough efficiency to measure customer satisfaction. The proposed three-phase approach of the present research is consisted of three phase: the initial phase (questionnaire), the
The purpose of the present study is investigating, comparing evaluation frameworks of learning ob... more The purpose of the present study is investigating, comparing evaluation frameworks of learning objects and deriving the more important indices. After doing so, comparison, correspondence and analysis of the frameworks are done. Realizing the most important indices, the e‐content of the two lessons of M.Sc courses in one of the foresaid centers has been evaluated. In this research, we pursue the analytic approach of literature review in offering theoretic bases to practical application of the theory, and then by two‐round Delphi technique, important criteria and their significance were identified by experts. The purpose of this study is to show the important scales for the evaluation of the learning objects, having the most important role in e‐content of E‐ Lesson and the use of case‐study for detecting weak points and improvable aspects. The findings reflect that most of the performed studies have focused on quality of the objects and on correspondence of the e‐learning standards with objects formulation and there isn't sufficient study in strategic and planning aspects of learning, having crucial role in learning quality and effectiveness of the E‐content of E‐lessons. In addition, in these studies, the classification of the scales is not based on specified aspects for learning objects evaluation. The present study answers the following questions: Which factors affect the design and formulation of the quality of learning objects? Onto which aspects one must pay attention to effective designing of E‐content of E‐Lessons? Which scales of learning objects are the main highly referred ones evaluation in previous studies? Which aspects are the improvable and challenging ones, not being focused enough?
The purpose of this research is to deepening the conventional superficial view to the customer sa... more The purpose of this research is to deepening the conventional superficial view to the customer satisfaction, providing three-phase approach to measure customer satisfaction within the process of customer satisfaction management, and then designing a conceptual model for the manufacturing organizations. The study is of kind of mixed method research. The proposed model in this study is designed after reviewing the literature and analysis of more than 35 models and frameworks and interviews with experts and professors; then to validate and modify the model, the two-round Delphi technique and quantitative methods including scrolling is utilized. The results of this research include developing a conceptual model with 5 dimensions and 25 components for assessing customer satisfaction in manufacturing organizations. Also, the study showed that the current practices of survey (questionnaire) do not have enough efficiency to measure customer satisfaction. The proposed three-phase approach of the present research is consisted of three phase: the initial phase (questionnaire), the
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