Books by Mathilda Van Niekerk
Knowledge Transfer to and within Tourism: Academic, Industry and Government Bridges, 2017
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Papers by Mathilda Van Niekerk
Event Management, 2016
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International Journal of Contemporary Hospitality Management, 2016
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Journal of Hospitality Marketing & Management, 2016
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Encyclopedia of Tourism, 2014
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The aim of this study is to develop a strategic framework for terrorism prevention and mitigation... more The aim of this study is to develop a strategic framework for terrorism prevention and mitigation in sport events and festivals in the USA. Tourist activities or activities where tourists are involved have always been identified as “soft targets” for terrorist attacks (Giulianotti & Klauser, 2012; Paraskevas, 2013; Paraskevas & Arendell, 2007; Ritchie, 2004). Terrorists see tourist activities as an easy target to infiltrate. It guarantees international media coverage and provides a cost-effective platform for terrorists to deliver a broader political message (Giulianotti & Klauser, 2012; Grady & Blakley, 2010; Pizam & Smith, 2002; Pizam, Tarlow & Bloom, 1997). The success is evident in the many tourist attacks that have occurred all over the world in the last 40 years. The National Consortium for the Study of Terrorism and Responses to Terrorism (2013) has indicated that there have been more than 383 incidents in 77 countries involving tourists from 1970 – 2011. Some of the tourist ...
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The purpose of the paper is to assess the relationship between tourism specialization and quality... more The purpose of the paper is to assess the relationship between tourism specialization and quality of life applied to small island destinations. Small islands have been defined by their growth constraints prompted by size which prevents them from acquiring a sufficient large market to spawn economies of scale. Small islands in general placed their bet on tourism specialization and have been successful in achieving economic growth through tourism. While achieving growth faster through tourism, questions abound whether tourism can sustain growth while providing a better quality of life for the residents of these islands. What is life like during tourism development is a crucial policy question in the context of a resource poor environment revealed in small islands. The study employed a panel regression and a two-staged least squared regression analyses to investigate this question in a sample of 17 small island destinations, and more in particular the case of Malta. The study found tha...
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Journal of Destination Marketing & Management, 2014
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Tourism Review, 2013
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Journal of Hospitality Marketing & Management, 2011
The purpose of the study is to ensure the continuous and sustainable growth of the Innibos Arts F... more The purpose of the study is to ensure the continuous and sustainable growth of the Innibos Arts Festival in South Africa while balancing the needs and demands of the visitors to the festival, the tourism industry as a whole, and the surrounding community with a focus on the environment. Continuous growth of festivals in South Africa is ensured as government
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Drafts by Mathilda Van Niekerk
Purpose Hospitality and tourism can be considered as highly service failure prone industries due ... more Purpose Hospitality and tourism can be considered as highly service failure prone industries due to the increased customer-employee contact and the service features of, particularly, inseparability, heterogeneity and perishability. As service failures cause customer dissatisfaction, they threaten the survival and growth of hospitality and tourism businesses. Service failures trigger negative emotions and negative behavioural intentions for customers. These negative emotions and ensuing behavioural intensions may include customer dissatisfaction, negative word-of-mouth, customer switching, increased costs, and lower employee performance and morale. The objective of this special issue is to bring together the rigorous research (particularly contributing to theoretical development) on service failures and recovery and to analyse implications and future directions for researchers and practitioners in the hospitality and tourism industry. Service failures and recoveries have organisational and marketing aspects. Although service failures and recovery as topics have been increasingly studied, many of the studies tend to look at the field from a narrow perspective. There is a potential to associate and study many organisational and marketing/consumer behaviour theories and topics in combination with service failures and recovery. It is believed that this special issue will contribute to the development of service failures and recovery as a major field of study within hospitality and tourism by expanding its scope and increasing its depth. Submissions related to (but not limited to) the following topics are particularly welcome: • Dyadic nature of service failures both from the marketing and organisational / human resource management perspectives
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Books by Mathilda Van Niekerk
Papers by Mathilda Van Niekerk
Drafts by Mathilda Van Niekerk