The purpose of the study is to examine the factors measuring customers’ satisfaction, especially ... more The purpose of the study is to examine the factors measuring customers’ satisfaction, especially the impact of service quality on customers’ satisfaction in public transportation industry in the university town of Sintok located in Kedah province of Malaysia. In order to assess the relationships between service quality and customer satisfaction survey http://www.scientificjournals.org/journals2007/articles/1003.htm data were collected from 300 Bus commuters. All hypotheses were tested using Pearson correlations, controlling for the background variables of gender, marital status, ethnicity and education. The results indicate that hypotheses 1 through 5 were supported. Using multiple regressions as a basis for causal paths, a model was developed that examined the influence of all five dimensions of service quality on customers’ satisfaction. The model explained 26.9% of the variance which indicates that 26.9% of the changes in the dependent variable are explained by the independent va...
Article history: Received 25 January 2014 Received in revised form 8 April 2014 Accepted 20 April... more Article history: Received 25 January 2014 Received in revised form 8 April 2014 Accepted 20 April 2014 Available online 10 May 2014
Journal of Enterprising Communities: People and Places in the Global Economy, 2007
... ADB (2005), Economic Trends and Prospects in Developing Asia: South Asia, Asian Development .... more ... ADB (2005), Economic Trends and Prospects in Developing Asia: South Asia, Asian Development ... Gibb, AA (1986), "Education for enterprises: training for small business initiation. ... Morris, MH, Lewis, PS (1991), "The determinants of social entrepreneurship: an environmental ...
Because of the increasing level of industrial contamination the demand for sustainable products a... more Because of the increasing level of industrial contamination the demand for sustainable products and raw materials aligned with the ecological pollution has been on the rise in this horizon. This study theoretically explores the impact of sustainable environmental practices on financial performance of Ready-made Garment (RMG) companies of Bangladesh following the growing literature linking corporate sustainable environmental performance with revenue development and profitability. Various sustainable environmental practices have diverse effects on firm’s performance, as the literature review suggests. From literature review this paper reports four key areas (community, employee, environment and governance) of sustainable practices for sustainable financial performance that would provide a useful and practical perspective on how companies can explore the sustainable agenda. Finally this paper concludes that companies should integrate environmental, social and governance issues to captu...
USV Annals of Economics and Public Administration, 2017
This study addresses the issues that impede SMEs of Bangladesh in obtaining finance from the fina... more This study addresses the issues that impede SMEs of Bangladesh in obtaining finance from the financial institutions. To accomplish our goals we collected data from a sample of 86 SMEs to investigate the problems and suggest policy recommendations. We collected data by directly interviewing the respondents with the help of a questionnaire for self-guidance. We also used secondary data for this purpose. Findings revealed that the size and age of the firms, education and skills of the owners, and unfavorable credit terms such as high interest rates, lack of collateral security, corruption by bank officials etc. are some of the biggest hurdles that SMEs in Bangladesh face in getting loans from financial institutions. The limitation is that the study has included one city in its sample population. A nationwide study where there are SMEs in large numbers could lead to better results for this kind of study. The implication is that small businesses, as opposed to the larger ones, face fundi...
This study investigates the factors that influence the growth and development of small and medium... more This study investigates the factors that influence the growth and development of small and medium-sized enterprises (SMEs) in Bangladesh and the implications these factors have for policy. The expositions of problems that may impact the growth of SMEs form the conceptual basis for the design of the research instrument used for this study. Therefore, in order to capture the information relating to research objectives we developed a questionnaire. The variables in the survey instrument were derived from a review policy, exploratory research and the relevant theoretical and empirical literature. Factor analysis was used to reduce a large number of variables to a smaller set of underlying factors that summarize the essential information contained in the variables. This research study uses varimax orthogonal rotation method developed by Kaiser (1958). The results indicate that variables related to finance, infrastructure, market, technology experience and political influence are highly p...
The study examined the factors that affected Labor-Management Relations in the context of employe... more The study examined the factors that affected Labor-Management Relations in the context of employees’ satisfaction in Garments Industry of Bangladesh. The data for the study were collected from both primary and secondary sources. Primary sources relied on interview method with the help of a structured questionnaire for self-guidance. All hypotheses were tested using regression analysis and Pearson correlations controlling for background variables of gender, marital status, and age. The study revealed that all dimensions of labor-management relations were positively and significantly correlated to employee satisfaction and overall labor-management relations. Implications, limitations, and directions for further research were discussed.
The ready-made garment industry (popularly known as RMG), counts for almost 81% of the total expo... more The ready-made garment industry (popularly known as RMG), counts for almost 81% of the total exports of Bangladesh. This sector was the first to provide largescale employment opportunities to women in a country where they traditionally have not worked outside the home. However, the challenges are many, varied and possibly insurmountable, raising the question of the sustainability of its present growth and its future growth as well. The purposes of this paper have, therefore, been to identify the present problems, the strategies to overcome these problems and finding the answers to the question(s) raised in the study. This study followed a qualitative research approach. Data were collected from secondary sources like project contracts and records, media reports and publications, documents and articles from relevant agencies. The findings indicated that to the extent that the cultivation of a spirit of openness, transparency and democratic governance were installed and political strif...
The economic assessment of a sensible heat storage system, the Dual Media Thermocline (DMT), is e... more The economic assessment of a sensible heat storage system, the Dual Media Thermocline (DMT), is estimated for an industrial application of waste heat storage on the range of temperature 80°C to 600°C. The DMT is a main component of the standard and modular system developed in the frame of the H2020 Smartrec project (GA n° 723838). Further, the life cycle assessment (LCA) of the 1MWh Smartrec system is studied.
The purpose of the study is to examine the factors measuring customers’ satisfaction, especially ... more The purpose of the study is to examine the factors measuring customers’ satisfaction, especially the impact of service quality on customers’ satisfaction in public transportation industry in the university town of Sintok located in Kedah province of Malaysia. In order to assess the relationships between service quality and customer satisfaction survey http://www.scientificjournals.org/journals2007/articles/1003.htm data were collected from 300 Bus commuters. All hypotheses were tested using Pearson correlations, controlling for the background variables of gender, marital status, ethnicity and education. The results indicate that hypotheses 1 through 5 were supported. Using multiple regressions as a basis for causal paths, a model was developed that examined the influence of all five dimensions of service quality on customers’ satisfaction. The model explained 26.9% of the variance which indicates that 26.9% of the changes in the dependent variable are explained by the independent va...
Article history: Received 25 January 2014 Received in revised form 8 April 2014 Accepted 20 April... more Article history: Received 25 January 2014 Received in revised form 8 April 2014 Accepted 20 April 2014 Available online 10 May 2014
Journal of Enterprising Communities: People and Places in the Global Economy, 2007
... ADB (2005), Economic Trends and Prospects in Developing Asia: South Asia, Asian Development .... more ... ADB (2005), Economic Trends and Prospects in Developing Asia: South Asia, Asian Development ... Gibb, AA (1986), "Education for enterprises: training for small business initiation. ... Morris, MH, Lewis, PS (1991), "The determinants of social entrepreneurship: an environmental ...
Because of the increasing level of industrial contamination the demand for sustainable products a... more Because of the increasing level of industrial contamination the demand for sustainable products and raw materials aligned with the ecological pollution has been on the rise in this horizon. This study theoretically explores the impact of sustainable environmental practices on financial performance of Ready-made Garment (RMG) companies of Bangladesh following the growing literature linking corporate sustainable environmental performance with revenue development and profitability. Various sustainable environmental practices have diverse effects on firm’s performance, as the literature review suggests. From literature review this paper reports four key areas (community, employee, environment and governance) of sustainable practices for sustainable financial performance that would provide a useful and practical perspective on how companies can explore the sustainable agenda. Finally this paper concludes that companies should integrate environmental, social and governance issues to captu...
USV Annals of Economics and Public Administration, 2017
This study addresses the issues that impede SMEs of Bangladesh in obtaining finance from the fina... more This study addresses the issues that impede SMEs of Bangladesh in obtaining finance from the financial institutions. To accomplish our goals we collected data from a sample of 86 SMEs to investigate the problems and suggest policy recommendations. We collected data by directly interviewing the respondents with the help of a questionnaire for self-guidance. We also used secondary data for this purpose. Findings revealed that the size and age of the firms, education and skills of the owners, and unfavorable credit terms such as high interest rates, lack of collateral security, corruption by bank officials etc. are some of the biggest hurdles that SMEs in Bangladesh face in getting loans from financial institutions. The limitation is that the study has included one city in its sample population. A nationwide study where there are SMEs in large numbers could lead to better results for this kind of study. The implication is that small businesses, as opposed to the larger ones, face fundi...
This study investigates the factors that influence the growth and development of small and medium... more This study investigates the factors that influence the growth and development of small and medium-sized enterprises (SMEs) in Bangladesh and the implications these factors have for policy. The expositions of problems that may impact the growth of SMEs form the conceptual basis for the design of the research instrument used for this study. Therefore, in order to capture the information relating to research objectives we developed a questionnaire. The variables in the survey instrument were derived from a review policy, exploratory research and the relevant theoretical and empirical literature. Factor analysis was used to reduce a large number of variables to a smaller set of underlying factors that summarize the essential information contained in the variables. This research study uses varimax orthogonal rotation method developed by Kaiser (1958). The results indicate that variables related to finance, infrastructure, market, technology experience and political influence are highly p...
The study examined the factors that affected Labor-Management Relations in the context of employe... more The study examined the factors that affected Labor-Management Relations in the context of employees’ satisfaction in Garments Industry of Bangladesh. The data for the study were collected from both primary and secondary sources. Primary sources relied on interview method with the help of a structured questionnaire for self-guidance. All hypotheses were tested using regression analysis and Pearson correlations controlling for background variables of gender, marital status, and age. The study revealed that all dimensions of labor-management relations were positively and significantly correlated to employee satisfaction and overall labor-management relations. Implications, limitations, and directions for further research were discussed.
The ready-made garment industry (popularly known as RMG), counts for almost 81% of the total expo... more The ready-made garment industry (popularly known as RMG), counts for almost 81% of the total exports of Bangladesh. This sector was the first to provide largescale employment opportunities to women in a country where they traditionally have not worked outside the home. However, the challenges are many, varied and possibly insurmountable, raising the question of the sustainability of its present growth and its future growth as well. The purposes of this paper have, therefore, been to identify the present problems, the strategies to overcome these problems and finding the answers to the question(s) raised in the study. This study followed a qualitative research approach. Data were collected from secondary sources like project contracts and records, media reports and publications, documents and articles from relevant agencies. The findings indicated that to the extent that the cultivation of a spirit of openness, transparency and democratic governance were installed and political strif...
The economic assessment of a sensible heat storage system, the Dual Media Thermocline (DMT), is e... more The economic assessment of a sensible heat storage system, the Dual Media Thermocline (DMT), is estimated for an industrial application of waste heat storage on the range of temperature 80°C to 600°C. The DMT is a main component of the standard and modular system developed in the frame of the H2020 Smartrec project (GA n° 723838). Further, the life cycle assessment (LCA) of the 1MWh Smartrec system is studied.
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