This paper presents a method of problem solving using Key Performance Indicators to measure, moni... more This paper presents a method of problem solving using Key Performance Indicators to measure, monitor and manage business results in a joint-stock company. A joint-stock company has a large number of functions, that work on the principle of several profit centers, which have mutual processes of management, marketing, development, sales, supply and logistics and have an established Quality Management System according to the demands of the ISO 9001:2008 standard. At the same time, the measurement of process performance, as a key element of the Quality Management System in a joint-stock company must be done in a unique manner no matter the diversity of the functions. This is the basis for development of the unique measurement methodology of performance process measurement and key business indicators as a whole. The results of the application of a given methodology on certain processes in a given joint-stock company are described. Key words: Key performance indicators (KPIs), quality, ...
In the initial stages of the adoption and institutionalization of Public-Private Partnerships (PP... more In the initial stages of the adoption and institutionalization of Public-Private Partnerships (PPPs), national governments of transitional economies have accepted, developed, and organized Public-Private Partnerships with varying degrees of success. This study aims to investigate the critical success factors (CSFs) influencing the establishment of a sustainable Public-Private Partnership in transition conditions. In the first part of the paper, based on an extensive review of the literature, previous studies and relevant results in this field are presented as a background for this research. In the second part of this article, the survey used a factor analysis, which, with the application of the Principal Component Analysis and Varimax method with Kaiser normalization, has extracted four CSFs: (1) the establishment of a central PPP unit—knowledge center; (2) the establishment of a compatible legal/regulatory framework; (3) development of national PPP policies and strategies; and (4) ...
During the process of enlargement, the European Union established a mechanism to develop institut... more During the process of enlargement, the European Union established a mechanism to develop institutions and to support transition process in the EU, through financial help, for potential candidates and candidate countries. This foreign aid is operating throughout different EU funds. The instrument for the pre-accession assistance (IPA) has replaced all other financial funds for the budget period 2007–2013. The aim of this article is to give suggestions for a more efficient use of IPA funds. The article presents a case of Serbia by showing the empirical results from a questionnaire survey of 108 organizations evaluating a range of issues. A model of IPA funds’ use has been created. Risk points have been determined and divided into three groups: informing of potential beneficiaries, their education, and assistance in the realization of all project phases. Improvement could be achieved through the implementation of a new idea for setting up “project centres” which would support the proce...
International Journal of Software Engineering and Knowledge Engineering, 2012
The end users' expectations for the software services are increasing. With new technologies, ... more The end users' expectations for the software services are increasing. With new technologies, e.g. cloud computing and software as a service trend, the quality of the services through a full product life cycle, together with the cost of services, are key factors in making the competitive advantage in new markets. In most cases in today's business, there is always the Service Level Agreement (SLA) that has to be maintained as well. Therefore, there is a clear need for taking into consideration the complexity of the programmed solution, that is the basis of the given service, probability of an error occurrence, and all costs that will be associated with operating the service. In this paper, the important elements of the quality of the software that is considered a service to a business function are analyzed. The proposal of the six step method, which could be utilized in continuous quality improvements, is given. With this method, it is possible to better understand the root re...
PICMET '09 - 2009 Portland International Conference on Management of Engineering & Technology, 2009
Abstract--This paper describes a proposed methodology for research into determining if there is a... more Abstract--This paper describes a proposed methodology for research into determining if there is an appropriate organizational structure to use for a specific project type. Too often organizations use only one particular organizational structure for their projects. Unfortunately one size ...
Total Quality Management & Business Excellence, 2013
The objective of this study was to determine the relationships between quality management dimensi... more The objective of this study was to determine the relationships between quality management dimensions and organisational performance in uncertain markets (transition conditions). The study was carried out in Serbia, using a sample of 160 certified organisations. The study was based on subjective estimates provided by quality managers. Structural equation modelling was used to examine the relationships between the dimensions of quality management and organisational performance. The results of this study indicate that the shortcomings of organisations’ top managements probably significantly affect other elements of the model. The reasons for that may be a poor organisational culture and the influence of ‘climate’. These assumptions and the results of the study point to the conclusion that the effects of ISO 9000 application in the considered conditions are arguable. The paper suggests considering ‘climate’ conditions in further research in this field. According to the findings, systematic improvement of organisational performance should include improving managers’ commitment to quality management, effective quality planning, and organisational learning.
The aim of this paper is to analyze renewable energy sources (primarily untapped biomass potentia... more The aim of this paper is to analyze renewable energy sources (primarily untapped biomass potentials) in the Autonomous Province of Vojvodina in the Republic of Serbia, which, when used for energy purposes, could significantly reduce energy dependence on fossil fuels. The idea of using biomass in Vojvodina emerged about ten years ago, but it is estimated that currently only 5% of total biomass potential, the most significant source of renewable energy in the region, is being used. This paper re-emphasizes the idea of focusing Vojvodina’s energy policy on its own energy resources, which are readily available and renewable, but each year is either burned in the fields or left to rot. The paper will outline the total potential of raw materials, the form in which they are found, and the possible means of utilizing them. It will also provide an overview of energy in Vojvodina with a particular focus on the portion of renewable sources as a neglected potential within overall energy consump...
This paper presents procedure developments for design of effective production structures of an en... more This paper presents procedure developments for design of effective production structures of an enterprise. It considers possibilities of making production structures more manageable by means of lowering degree of complexity and enabling produc-tion structures to adapt flexibility. Case study was conducted in the company with machine tools production structures. Introduction Complexity of production structures (PSs) are primarily based on systems theory and mathematical modeling of a system's structure. In an earlier study 1 on PSs, process to product designing approach was formed. Methods of non-linear dynamics and simulation techniques were used in the analysis of a system's structure and its characteristics like knowledge management and organizational learning 2 . Flexibility based on capacity is based on duration of process stages, degree of utilization of a workplace or machines, and capacity of storage facilities of production system. It is nowadays observed as integrat...
The paper focuses on the traditional and alternative mechanisms for insurance risk transfer that ... more The paper focuses on the traditional and alternative mechanisms for insurance risk transfer that are available to global as well as to domestic insurance companies. The findings suggest that traditional insurance risk transfer solutions available to insurance industry ...
This paper presents a method of problem solving using Key Performance Indicators to measure, moni... more This paper presents a method of problem solving using Key Performance Indicators to measure, monitor and manage business results in a joint-stock company. A joint-stock company has a large number of functions, that work on the principle of several profit centers, which have mutual processes of management, marketing, development, sales, supply and logistics and have an established Quality Management System according to the demands of the ISO 9001:2008 standard. At the same time, the measurement of process performance, as a key element of the Quality Management System in a joint-stock company must be done in a unique manner no matter the diversity of the functions. This is the basis for development of the unique measurement methodology of performance process measurement and key business indicators as a whole. The results of the application of a given methodology on certain processes in a given joint-stock company are described. Key words: Key performance indicators (KPIs), quality, ...
In the initial stages of the adoption and institutionalization of Public-Private Partnerships (PP... more In the initial stages of the adoption and institutionalization of Public-Private Partnerships (PPPs), national governments of transitional economies have accepted, developed, and organized Public-Private Partnerships with varying degrees of success. This study aims to investigate the critical success factors (CSFs) influencing the establishment of a sustainable Public-Private Partnership in transition conditions. In the first part of the paper, based on an extensive review of the literature, previous studies and relevant results in this field are presented as a background for this research. In the second part of this article, the survey used a factor analysis, which, with the application of the Principal Component Analysis and Varimax method with Kaiser normalization, has extracted four CSFs: (1) the establishment of a central PPP unit—knowledge center; (2) the establishment of a compatible legal/regulatory framework; (3) development of national PPP policies and strategies; and (4) ...
During the process of enlargement, the European Union established a mechanism to develop institut... more During the process of enlargement, the European Union established a mechanism to develop institutions and to support transition process in the EU, through financial help, for potential candidates and candidate countries. This foreign aid is operating throughout different EU funds. The instrument for the pre-accession assistance (IPA) has replaced all other financial funds for the budget period 2007–2013. The aim of this article is to give suggestions for a more efficient use of IPA funds. The article presents a case of Serbia by showing the empirical results from a questionnaire survey of 108 organizations evaluating a range of issues. A model of IPA funds’ use has been created. Risk points have been determined and divided into three groups: informing of potential beneficiaries, their education, and assistance in the realization of all project phases. Improvement could be achieved through the implementation of a new idea for setting up “project centres” which would support the proce...
International Journal of Software Engineering and Knowledge Engineering, 2012
The end users' expectations for the software services are increasing. With new technologies, ... more The end users' expectations for the software services are increasing. With new technologies, e.g. cloud computing and software as a service trend, the quality of the services through a full product life cycle, together with the cost of services, are key factors in making the competitive advantage in new markets. In most cases in today's business, there is always the Service Level Agreement (SLA) that has to be maintained as well. Therefore, there is a clear need for taking into consideration the complexity of the programmed solution, that is the basis of the given service, probability of an error occurrence, and all costs that will be associated with operating the service. In this paper, the important elements of the quality of the software that is considered a service to a business function are analyzed. The proposal of the six step method, which could be utilized in continuous quality improvements, is given. With this method, it is possible to better understand the root re...
PICMET '09 - 2009 Portland International Conference on Management of Engineering & Technology, 2009
Abstract--This paper describes a proposed methodology for research into determining if there is a... more Abstract--This paper describes a proposed methodology for research into determining if there is an appropriate organizational structure to use for a specific project type. Too often organizations use only one particular organizational structure for their projects. Unfortunately one size ...
Total Quality Management & Business Excellence, 2013
The objective of this study was to determine the relationships between quality management dimensi... more The objective of this study was to determine the relationships between quality management dimensions and organisational performance in uncertain markets (transition conditions). The study was carried out in Serbia, using a sample of 160 certified organisations. The study was based on subjective estimates provided by quality managers. Structural equation modelling was used to examine the relationships between the dimensions of quality management and organisational performance. The results of this study indicate that the shortcomings of organisations’ top managements probably significantly affect other elements of the model. The reasons for that may be a poor organisational culture and the influence of ‘climate’. These assumptions and the results of the study point to the conclusion that the effects of ISO 9000 application in the considered conditions are arguable. The paper suggests considering ‘climate’ conditions in further research in this field. According to the findings, systematic improvement of organisational performance should include improving managers’ commitment to quality management, effective quality planning, and organisational learning.
The aim of this paper is to analyze renewable energy sources (primarily untapped biomass potentia... more The aim of this paper is to analyze renewable energy sources (primarily untapped biomass potentials) in the Autonomous Province of Vojvodina in the Republic of Serbia, which, when used for energy purposes, could significantly reduce energy dependence on fossil fuels. The idea of using biomass in Vojvodina emerged about ten years ago, but it is estimated that currently only 5% of total biomass potential, the most significant source of renewable energy in the region, is being used. This paper re-emphasizes the idea of focusing Vojvodina’s energy policy on its own energy resources, which are readily available and renewable, but each year is either burned in the fields or left to rot. The paper will outline the total potential of raw materials, the form in which they are found, and the possible means of utilizing them. It will also provide an overview of energy in Vojvodina with a particular focus on the portion of renewable sources as a neglected potential within overall energy consump...
This paper presents procedure developments for design of effective production structures of an en... more This paper presents procedure developments for design of effective production structures of an enterprise. It considers possibilities of making production structures more manageable by means of lowering degree of complexity and enabling produc-tion structures to adapt flexibility. Case study was conducted in the company with machine tools production structures. Introduction Complexity of production structures (PSs) are primarily based on systems theory and mathematical modeling of a system's structure. In an earlier study 1 on PSs, process to product designing approach was formed. Methods of non-linear dynamics and simulation techniques were used in the analysis of a system's structure and its characteristics like knowledge management and organizational learning 2 . Flexibility based on capacity is based on duration of process stages, degree of utilization of a workplace or machines, and capacity of storage facilities of production system. It is nowadays observed as integrat...
The paper focuses on the traditional and alternative mechanisms for insurance risk transfer that ... more The paper focuses on the traditional and alternative mechanisms for insurance risk transfer that are available to global as well as to domestic insurance companies. The findings suggest that traditional insurance risk transfer solutions available to insurance industry ...
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