I am a person-centred psychotherapist, supervisor, trainer and researcher. I have a particular interest in working with Interpersonal Process Recall as a method for reflexive practitioner-research, as well as in giving voice to experiences that happen fast in the moment and may not be fully developed or communicated at the time. I have been a research fellow at Nottingham Trent University on the interdisciplinary EPSRC-funded 'Internet of Soft Things' project and am currently a research supervisor on the MSc Person-Centred and Experiential Psychotherapy programme at the Sherwood Psychotherapy Training Institute, Nottingham. I live in Edinburgh.
This paper introduces a heuristic case study, reflecting on the use of the Interpersonal Process ... more This paper introduces a heuristic case study, reflecting on the use of the Interpersonal Process Recall (IPR) method as part of An Internet of Soft Things, a multidisciplinary design research project working with the UK mental health charity, Mind. The three authors represent three different disciplines within the projectPsychotherapy, e-Textiles, and Human-Computer Interaction -and naturally bring their own experiences and expectations to the multidisciplinary team process. The aim of the project is to develop, through practice, a methodology for a Person-Centred Approach to design, informed by the theories and practice of Carl Rogers, and thereby to address the increasing need for researcher reflection in Participatory Design. The paper outlines the project and describes our experiences of IPR within it; it discusses how we are taking this work forward and closes with some guidelines based on our personal observations in working with this method.
Our method uses video recording as a stimulus for recall and reflection, based on Interpersonal P... more Our method uses video recording as a stimulus for recall and reflection, based on Interpersonal Process Recall (IPR) which is borrowed from humanistic psychotherapy research. This Methods Story accompanies other media (videos, audio and transcript) which presents and demonstrates the method. We video recorded part of a workshop design session run at Oak Field School, Nottingham (UK), by the interdisciplinary 'An Internet Of Soft Things' project (http://aninternetofsoftthings.com), filming two co-designers: a member of the research team and a participant with a cognitive impairment. Using the IPR method, we played back the video and invited the co - designers to pause it and recall any thoughts and feelings which did not show up in the original co-design interaction. This made it possible to capture data that represents subjective experience more fully, giving a voice to participants, particularly those who may find it hard to express themselves in the moment, owing to a cogn...
This paper reflects on a pilot study for the design of a series of e-textiles workshops developed... more This paper reflects on a pilot study for the design of a series of e-textiles workshops developed for the Nottinghamshire Mind Network community of mental health and wellbeing service users, managers and volunteers. The final workshops will form part of ‘An Internet of Soft Things’ (IoSofT) project, which seeks to develop a Person-Centred Approach (PCA) to design. The workshops should be experienced by participants as a non-judgemental environment, as one of the conditions of the Person-Centred Approach – unconditional positive regard (UPR) (Rogers, 1957). While the research team agree in theory that participants should feel safe and supported, putting non-judgement into practice in a multi - disciplinary environment, in which skills form the basis of workshop activity, has proved to be challenging. The paper introduces the key criteria of the PCA in psychotherapy, and describes the particular challenges that being non-judgemental presented to the textile designers and therapeutic p...
This workshop (held in conjunction with the UBICOMP 2015: The 2015 ACM International Joint Confer... more This workshop (held in conjunction with the UBICOMP 2015: The 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and ISCW 2015: The 19th International Symposium on Wearable Computers) will bring together researchers and practitioners to reflect on the use of participatory design methods, especially in the context of design for wellbeing. Delegates will reflect both on the user experience of being part of such methods, and on the design team experience, in line with recent calls for reflexivity in HCI. The workshop will enable delegates to situate their practice in the broader co ntext of humanistic psychotherapy research, and implications for research methodologies and professional development will be discussed. Through a short series of talks, delegates will learn about attitudes and tools (specifically the Person Centred Approach and Interpersonal Process Recall) for reflection on team working and relational aspects of participatory design. The workshop ...
Purpose: This paper presents ethical issues that have arisen in ‘An Internet of Soft Things’, a p... more Purpose: This paper presents ethical issues that have arisen in ‘An Internet of Soft Things’, a project which aims to develop a co-design methodology for multidisciplinary design teams working in the mental health sector, informed by the person-centred approach. Design/Methodology/Approach: As an interdisciplinary project, we drew on craft and design (Textile), co-design (Computing) and person-centred (Psychotherapy) approaches. As such our methodology was to critically reflect on these approaches and to create a methodology that prized the participants’ wellbeing and phenomenological experience. The resulting methodology is informed by attitudes of openness and flexibility and empathic understanding and trustworthiness. The paper discusses reflections on Phase 1 of the project, which included a pilot study, a series of smart textiles workshops at Bassetlaw Mind, and the creation of a film to capture participants’ experience. Findings: We found that it was necessary and helpful to b...
2017 International Conference on Internet of Things for the Global Community (IoTGC)
Smart textile and wearable technologies will form an integral part of Internet of Things ecologie... more Smart textile and wearable technologies will form an integral part of Internet of Things ecologies, including those implemented in mental health service environments. Smart textiles were developed and provided to users who were asked to discuss their feelings whilst holding/interacting with a smart textile during a walk. In the study discussed, respondents spoke aloud while using prototype handheld smart textiles with wireless capability, soft switches and accelerometers. Voice recordings were collected and transformed into verbal transcripts which were comparatively analysed to assess their validity for understanding individuals' emotional states in Internet of Things-enabled mental health service design. This paper reports on the talk aloud protocol, and the creation of a data analytics model for semantically analysing the transcripts in order to identify the ‘anxious’ from the ‘not so anxious’ participants. The model comprises of two main parts: Latent Semantic Analysis, for semantically analysing the transcripts; and the Fuzzy C-Means clustering algorithm to naturally place the data into the two groups. The analysis revealed significant differences between the vocabulary used by the ‘anxious’ and ‘not so anxious’ participants. Finally, we demonstrate how the voice recorded data can help understand the patterns detected in accelerometer data collected from the smart textiles, using the data of one participant. This approach further provides an understanding of how smart textile objects can be utilised to communicate participant reactions to environments and situations as part of a Person-Centred approach to smart textile and service design development with mental health service providers.
Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2015 ACM International Symposium on Wearable Computers - UbiComp '15, 2015
Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2015 ACM International Symposium on Wearable Computers - UbiComp '15, 2015
Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2015 ACM International Symposium on Wearable Computers - UbiComp '15, 2015
This chapter charts the recent shift from user-centred to human-centred design practices, situati... more This chapter charts the recent shift from user-centred to human-centred design practices, situating this within the historical context of industrial design, and examining the different approaches taken by key design consultancies and researchers. It then proposes an extrapolation of this trend and asks what would happen if design engaged with the term ‘person-centred’, which originates in Carl Rogers’ theory and practice of the 1960s, and which is now used extensively in healthcare communities. It discusses the different meanings this term has for different practices, and develops a proposal for a Person-Centred Approach to Design in response to calls for increased reflection in participatory practices.
Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2015 ACM International Symposium on Wearable Computers - UbiComp '15, 2015
This paper introduces a heuristic case study, reflecting on the use of the Interpersonal Process ... more This paper introduces a heuristic case study, reflecting on the use of the Interpersonal Process Recall (IPR) method as part of An Internet of Soft Things, a multidisciplinary design research project working with the UK mental health charity, Mind. The three authors represent three different disciplines within the projectPsychotherapy, e-Textiles, and Human-Computer Interaction -and naturally bring their own experiences and expectations to the multidisciplinary team process. The aim of the project is to develop, through practice, a methodology for a Person-Centred Approach to design, informed by the theories and practice of Carl Rogers, and thereby to address the increasing need for researcher reflection in Participatory Design. The paper outlines the project and describes our experiences of IPR within it; it discusses how we are taking this work forward and closes with some guidelines based on our personal observations in working with this method.
Our method uses video recording as a stimulus for recall and reflection, based on Interpersonal P... more Our method uses video recording as a stimulus for recall and reflection, based on Interpersonal Process Recall (IPR) which is borrowed from humanistic psychotherapy research. This Methods Story accompanies other media (videos, audio and transcript) which presents and demonstrates the method. We video recorded part of a workshop design session run at Oak Field School, Nottingham (UK), by the interdisciplinary 'An Internet Of Soft Things' project (http://aninternetofsoftthings.com), filming two co-designers: a member of the research team and a participant with a cognitive impairment. Using the IPR method, we played back the video and invited the co - designers to pause it and recall any thoughts and feelings which did not show up in the original co-design interaction. This made it possible to capture data that represents subjective experience more fully, giving a voice to participants, particularly those who may find it hard to express themselves in the moment, owing to a cogn...
This paper reflects on a pilot study for the design of a series of e-textiles workshops developed... more This paper reflects on a pilot study for the design of a series of e-textiles workshops developed for the Nottinghamshire Mind Network community of mental health and wellbeing service users, managers and volunteers. The final workshops will form part of ‘An Internet of Soft Things’ (IoSofT) project, which seeks to develop a Person-Centred Approach (PCA) to design. The workshops should be experienced by participants as a non-judgemental environment, as one of the conditions of the Person-Centred Approach – unconditional positive regard (UPR) (Rogers, 1957). While the research team agree in theory that participants should feel safe and supported, putting non-judgement into practice in a multi - disciplinary environment, in which skills form the basis of workshop activity, has proved to be challenging. The paper introduces the key criteria of the PCA in psychotherapy, and describes the particular challenges that being non-judgemental presented to the textile designers and therapeutic p...
This workshop (held in conjunction with the UBICOMP 2015: The 2015 ACM International Joint Confer... more This workshop (held in conjunction with the UBICOMP 2015: The 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and ISCW 2015: The 19th International Symposium on Wearable Computers) will bring together researchers and practitioners to reflect on the use of participatory design methods, especially in the context of design for wellbeing. Delegates will reflect both on the user experience of being part of such methods, and on the design team experience, in line with recent calls for reflexivity in HCI. The workshop will enable delegates to situate their practice in the broader co ntext of humanistic psychotherapy research, and implications for research methodologies and professional development will be discussed. Through a short series of talks, delegates will learn about attitudes and tools (specifically the Person Centred Approach and Interpersonal Process Recall) for reflection on team working and relational aspects of participatory design. The workshop ...
Purpose: This paper presents ethical issues that have arisen in ‘An Internet of Soft Things’, a p... more Purpose: This paper presents ethical issues that have arisen in ‘An Internet of Soft Things’, a project which aims to develop a co-design methodology for multidisciplinary design teams working in the mental health sector, informed by the person-centred approach. Design/Methodology/Approach: As an interdisciplinary project, we drew on craft and design (Textile), co-design (Computing) and person-centred (Psychotherapy) approaches. As such our methodology was to critically reflect on these approaches and to create a methodology that prized the participants’ wellbeing and phenomenological experience. The resulting methodology is informed by attitudes of openness and flexibility and empathic understanding and trustworthiness. The paper discusses reflections on Phase 1 of the project, which included a pilot study, a series of smart textiles workshops at Bassetlaw Mind, and the creation of a film to capture participants’ experience. Findings: We found that it was necessary and helpful to b...
2017 International Conference on Internet of Things for the Global Community (IoTGC)
Smart textile and wearable technologies will form an integral part of Internet of Things ecologie... more Smart textile and wearable technologies will form an integral part of Internet of Things ecologies, including those implemented in mental health service environments. Smart textiles were developed and provided to users who were asked to discuss their feelings whilst holding/interacting with a smart textile during a walk. In the study discussed, respondents spoke aloud while using prototype handheld smart textiles with wireless capability, soft switches and accelerometers. Voice recordings were collected and transformed into verbal transcripts which were comparatively analysed to assess their validity for understanding individuals' emotional states in Internet of Things-enabled mental health service design. This paper reports on the talk aloud protocol, and the creation of a data analytics model for semantically analysing the transcripts in order to identify the ‘anxious’ from the ‘not so anxious’ participants. The model comprises of two main parts: Latent Semantic Analysis, for semantically analysing the transcripts; and the Fuzzy C-Means clustering algorithm to naturally place the data into the two groups. The analysis revealed significant differences between the vocabulary used by the ‘anxious’ and ‘not so anxious’ participants. Finally, we demonstrate how the voice recorded data can help understand the patterns detected in accelerometer data collected from the smart textiles, using the data of one participant. This approach further provides an understanding of how smart textile objects can be utilised to communicate participant reactions to environments and situations as part of a Person-Centred approach to smart textile and service design development with mental health service providers.
Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2015 ACM International Symposium on Wearable Computers - UbiComp '15, 2015
Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2015 ACM International Symposium on Wearable Computers - UbiComp '15, 2015
Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2015 ACM International Symposium on Wearable Computers - UbiComp '15, 2015
This chapter charts the recent shift from user-centred to human-centred design practices, situati... more This chapter charts the recent shift from user-centred to human-centred design practices, situating this within the historical context of industrial design, and examining the different approaches taken by key design consultancies and researchers. It then proposes an extrapolation of this trend and asks what would happen if design engaged with the term ‘person-centred’, which originates in Carl Rogers’ theory and practice of the 1960s, and which is now used extensively in healthcare communities. It discusses the different meanings this term has for different practices, and develops a proposal for a Person-Centred Approach to Design in response to calls for increased reflection in participatory practices.
Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2015 ACM International Symposium on Wearable Computers - UbiComp '15, 2015
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Papers by Richard Kettley