Refund policy

Items in new, unopened condition may be exchanged within 14 days of original purchase with receipt. Items that are opened, unsealed, and/or not in their original packaging are not eligible for exchange.

Items not eligible for exchange include:

  • Oils
  • Soaps
  • Salves
  • Items that are opened, unsealed, and/or not in their original packaging

Customers who receive a defective item may request a refund. 

If your item was shipped to you, shipping charges cannot be refunded.

Due to the digital nature of gift cards, we cannot accept returns or exchanges on gift cards.

You can always contact us for any returns question at mail@thekarmickonnection.com.