The design process in most organizations is often collaborative and interdisciplinary in nature. ... more The design process in most organizations is often collaborative and interdisciplinary in nature. Yet most institutions of higher learning do not offer students the opportunity to work in multidisciplinary teams. This study follows an experiential service-learning project over 3 years to explore the role of multidisciplinary project teams on design education outcomes. Findings suggest that the quality of designs improved over time and students consider experiential learning in multidisciplinary teams to be a valuable component in their education, increasing their job readiness upon graduation.
Potential tourists use various destination attributes to aid in destination image formation. Dest... more Potential tourists use various destination attributes to aid in destination image formation. Destination environmental attributes related to the actual product or site have been shown to influence destination image. These environmental attributes can be grouped into two subcategories—destination atmospherics and destination service. This study identified significant differences in the ratings of these two categories when comparing three groups of visitors to Florida: Florida (in-state) residents, U.S. domestic (non-Florida), and international. Understanding destination images that past visitors hold about a particular destination may provide useful insights into understanding existing images about that destination and can aid in the development of positioning strategies to alter or maintain these images. This study offers a first step in examining the varying perceptions visitors can hold about a destination based on their country of origin.
The popular press is replete with articles discussing the various remodeling efforts afoot in man... more The popular press is replete with articles discussing the various remodeling efforts afoot in many of the prominent heritage attractions worldwide. Undoubtedly, museum curators have acknowledged the tremendous role external surroundings can play in the overall experience of the heritage visitor. This study investigates the effect of some basic environmental elements on visitors to heritage sites, illustrating that the heritage attraction’s physical environment plays an important role in determining both visitors’ attitude toward the heritage attraction and future repatronage intentions, as well as their willingness to recommend the experience to friends and relatives. The study findings indicate that environmental cues can be used as a differential tool to perpetuate brand meaning and uniqueness in the minds of the consumer, thereby creating a competitive advantage for the heritage attraction.
Critics argue that the value gap (difference between what consumers say they care about and what ... more Critics argue that the value gap (difference between what consumers say they care about and what they actually choose to purchase) suggests that ethical consumption is not as important as consumers imply. There is much talk about the ethical consumer “myth’ as consumers often claim to be interested in purchasing ethically and socially responsible products yet sales figures for green products often do not exceed 5% total product sales in any one category with organic fruits and vegetables being the one exception. Traditional models use consumer attitudes to the environment as a predictor of ethically and socially responsible consumption behavior (ESRCB) but this yields mixed results in the literature; whereas this study suggests that sustainable lifestyle involvement (SLI) is a much stronger predictor of ESRCB. Findings confirm that the stronger the level of involvement with a sustainable lifestyle the greater the likelihood of exhibiting ESRCB.
Purpose – This research aims to provide insight on the interactive effects of service quality and... more Purpose – This research aims to provide insight on the interactive effects of service quality and e-service quality on perceptions of retailer brand equity and also extend and test the efficacy of Baker ' s service environment typology in both offline and online service experiences. Design/methodology/approach – A within-subjects, simulated shopping experience immerses consumers in both offline and online shopping environments and, subsequently, consumers are surveyed regarding both offline and online quality as well as aggregated evaluations of retailer brand equity. Findings – Results demonstrate that consumer perceptions of offline and online service quality have a positive effect on retailer brand equity and service quality and e-service quality interact, such that e-service quality has a stronger effect on brand equity offline quality is low. The results also support the application of offline service environment frameworks for online retailing. Research limitations/implica...
Critics argue that the value gap (difference between what consumers say they care about and what ... more Critics argue that the value gap (difference between what consumers say they care about and what they actually choose to purchase) suggests that ethical consumption is not as important as consumers imply. There is much talk about the ethical consumer “myth’ as consumers often claim to be interested in purchasing ethically and socially responsible products yet sales figures for green products often do not exceed 5% total product sales in any one category with organic fruits and vegetables being the one exception. Traditional models use consumer attitudes to the environment as a predictor of ethically and socially responsible consumption behavior (ESRCB) but this yields mixed results in the literature; whereas this study suggests that sustainable lifestyle involvement (SLI) is a much stronger predictor of ESRCB. Findings confirm that the stronger the level of involvement with a sustainable lifestyle the greater the likelihood of exhibiting ESRCB.
In the last decade, manufacturers, retailers and service providers alike have started paying sign... more In the last decade, manufacturers, retailers and service providers alike have started paying significant attention to ethnic minority consumer segments. Several companies have increased their marketing budgets in the millions with the intention of attracting these consumers to their products, services and stores. Yet many retailers in particular are ill-equipped to deal with these new minority segments, and conventional wisdom suggests that simply attracting minority segments to stores may not be enough to ensure their return. This study seeks to examine two issues that are important to retailers who are focused on minority consumer segments: perceived retail prejudice and customer perceived value. Customer perceived value is explored looking at three forms of value; hedonic, utilitarian/functional and social. As retailers learn more about these new market segments how they perceive value will be a significant component in predicting future loyalty. Customers in three minority segme...
Potential tourists use various destination attributes to aid in destination image formation. Dest... more Potential tourists use various destination attributes to aid in destination image formation. Destination environmental attributes related to the actual product or site have been shown to influence destination image. These environmental attributes can be grouped into two subcategories—destination atmospherics and destination service. This study identified significant differences in the ratings of these two categories when comparing three groups of visitors to Florida: Florida (in-state) residents, U.S. domestic (non-Florida), and inter- national. Understanding destination images that past visitors hold about a particular destination may provide useful insights into understanding existing images about that destination and can aid in the development of positioning strategies to alter or maintain these images. This study offers a first step in examining the varying perceptions visitors can hold about a destination based on their country of origin.
The popular press is replete with articles discussing the various remodeling efforts afoot in man... more The popular press is replete with articles discussing the various remodeling efforts afoot in many of the prominent heritage attractions worldwide. Undoubtedly, museum curators have acknowledged the tremendous role external surroundings can play in the overall experience of the heritage visitor. This study investigates the effect of some basic environmental elements on visitors to heritage sites, illustrating that the heritage attraction’s physical environment plays an important role in determining both visitors’ attitude toward the heritage attraction and future repatronage intentions, as well as their willingness to recommend the experience to friends and relatives. The study findings indicate that environmental cues can be used as a differential tool to perpetuate brand meaning and uniqueness in the minds of the consumer, thereby creating a competitive advantage for the heritage attraction.
Purpose-The purpose of this editorial is to introduce the reader to three papers discussing the r... more Purpose-The purpose of this editorial is to introduce the reader to three papers discussing the role of atmospherics within predominantly hedonic service settings. Design/methodology/approach-This editorial introduces the papers in this special section. Findings-Atmospherics plays a significant role in determining how consumers and patrons perceive and interpret hedonic services. Originality/value-The first study examines how atmospherics can impact the overall meanings patrons attach to visiting a hedonic facilities. The second study looks at the role of promotional materials on setting the tone for fringe festivals. The third study investigates the role of atmospherics in green consumerism.
Purpose-This research aims to provide insight on the interactive effects of service quality and e... more Purpose-This research aims to provide insight on the interactive effects of service quality and e-service quality on perceptions of retailer brand equity and also extend and test the efficacy of Baker's service environment typology in both offline and online service experiences. Design/methodology/approach-A within-subjects, simulated shopping experience immerses consumers in both offline and online shopping environments and, subsequently, consumers are surveyed regarding both offline and online quality as well as aggregated evaluations of retailer brand equity. Findings-Results demonstrate that consumer perceptions of offline and online service quality have a positive effect on retailer brand equity and service quality and e-service quality interact, such that e-service quality has a stronger effect on brand equity offline quality is low. The results also support the application of offline service environment frameworks for online retailing. Research limitations/implications-The results demonstrate the applicability of Baker's typology in both online and offline environments and reveal that customer perceptions of offline and online operations can interact to affect global attitudes toward the retailer. Practical implications-The results suggest that retailers can improve quality perceptions by enhancing both their offline and online service environments and that these quality improvements can result in enhanced consumer perceptions of brand equity. Originality/value-This study provides a first look at the applicability of offline frameworks for the service environment in an online context. Moreover, the results provide an initial assessment of how consumers update global attitudes toward a brand by consolidating perceptions across both offline and online interactions.
This study covers a decade of academic research in the Supply Chain Management (SCM) field, offer... more This study covers a decade of academic research in the Supply Chain Management (SCM) field, offering an in‐depth analytical review focused on the existing trends and gaps in the supply chain literature. Nine academic journals were investigated and a subject categorization is developed for SCM research. A content analysis was then conducted on 405 articles, focusing on the categories covered within the SCM literature, various levels of the chain examined and sample populations and industries studied, as well as the research methods employed. Finally, a conceptual framework of the most highly researched categories in SCM indicates that there is a need for more research that seeks to understand the nature of multiple links in SCM chains and networks, as opposed to focusing on dyadic and inter‐firm relationships.
International Journal of Culture, Tourism and Hospitality Research, 2009
... The Authors. Sacha Joseph-Mathews, Assistant Professor, Eberhardt School of Business, Univers... more ... The Authors. Sacha Joseph-Mathews, Assistant Professor, Eberhardt School of Business, University of the Pacific, Stockton, California, USA. Mark A. Bonn, Professor, Dedman School of Hospitality, College of Business, Florida State University, Tallahassee, Florida, USA. ...
International Journal of Culture, Tourism and Hospitality Research, 2009
Design/methodology/approach This paper takes the form of a conceptual piece. and offers a new a... more Design/methodology/approach This paper takes the form of a conceptual piece. and offers a new approach to green consumerism. Green atmospherics goes beyond many of the typical factors explored in previous service environment studies. The paper examines how many ...
The design process in most organizations is often collaborative and interdisciplinary in nature. ... more The design process in most organizations is often collaborative and interdisciplinary in nature. Yet most institutions of higher learning do not offer students the opportunity to work in multidisciplinary teams. This study follows an experiential service-learning project over 3 years to explore the role of multidisciplinary project teams on design education outcomes. Findings suggest that the quality of designs improved over time and students consider experiential learning in multidisciplinary teams to be a valuable component in their education, increasing their job readiness upon graduation.
Potential tourists use various destination attributes to aid in destination image formation. Dest... more Potential tourists use various destination attributes to aid in destination image formation. Destination environmental attributes related to the actual product or site have been shown to influence destination image. These environmental attributes can be grouped into two subcategories—destination atmospherics and destination service. This study identified significant differences in the ratings of these two categories when comparing three groups of visitors to Florida: Florida (in-state) residents, U.S. domestic (non-Florida), and international. Understanding destination images that past visitors hold about a particular destination may provide useful insights into understanding existing images about that destination and can aid in the development of positioning strategies to alter or maintain these images. This study offers a first step in examining the varying perceptions visitors can hold about a destination based on their country of origin.
The popular press is replete with articles discussing the various remodeling efforts afoot in man... more The popular press is replete with articles discussing the various remodeling efforts afoot in many of the prominent heritage attractions worldwide. Undoubtedly, museum curators have acknowledged the tremendous role external surroundings can play in the overall experience of the heritage visitor. This study investigates the effect of some basic environmental elements on visitors to heritage sites, illustrating that the heritage attraction’s physical environment plays an important role in determining both visitors’ attitude toward the heritage attraction and future repatronage intentions, as well as their willingness to recommend the experience to friends and relatives. The study findings indicate that environmental cues can be used as a differential tool to perpetuate brand meaning and uniqueness in the minds of the consumer, thereby creating a competitive advantage for the heritage attraction.
Critics argue that the value gap (difference between what consumers say they care about and what ... more Critics argue that the value gap (difference between what consumers say they care about and what they actually choose to purchase) suggests that ethical consumption is not as important as consumers imply. There is much talk about the ethical consumer “myth’ as consumers often claim to be interested in purchasing ethically and socially responsible products yet sales figures for green products often do not exceed 5% total product sales in any one category with organic fruits and vegetables being the one exception. Traditional models use consumer attitudes to the environment as a predictor of ethically and socially responsible consumption behavior (ESRCB) but this yields mixed results in the literature; whereas this study suggests that sustainable lifestyle involvement (SLI) is a much stronger predictor of ESRCB. Findings confirm that the stronger the level of involvement with a sustainable lifestyle the greater the likelihood of exhibiting ESRCB.
Purpose – This research aims to provide insight on the interactive effects of service quality and... more Purpose – This research aims to provide insight on the interactive effects of service quality and e-service quality on perceptions of retailer brand equity and also extend and test the efficacy of Baker ' s service environment typology in both offline and online service experiences. Design/methodology/approach – A within-subjects, simulated shopping experience immerses consumers in both offline and online shopping environments and, subsequently, consumers are surveyed regarding both offline and online quality as well as aggregated evaluations of retailer brand equity. Findings – Results demonstrate that consumer perceptions of offline and online service quality have a positive effect on retailer brand equity and service quality and e-service quality interact, such that e-service quality has a stronger effect on brand equity offline quality is low. The results also support the application of offline service environment frameworks for online retailing. Research limitations/implica...
Critics argue that the value gap (difference between what consumers say they care about and what ... more Critics argue that the value gap (difference between what consumers say they care about and what they actually choose to purchase) suggests that ethical consumption is not as important as consumers imply. There is much talk about the ethical consumer “myth’ as consumers often claim to be interested in purchasing ethically and socially responsible products yet sales figures for green products often do not exceed 5% total product sales in any one category with organic fruits and vegetables being the one exception. Traditional models use consumer attitudes to the environment as a predictor of ethically and socially responsible consumption behavior (ESRCB) but this yields mixed results in the literature; whereas this study suggests that sustainable lifestyle involvement (SLI) is a much stronger predictor of ESRCB. Findings confirm that the stronger the level of involvement with a sustainable lifestyle the greater the likelihood of exhibiting ESRCB.
In the last decade, manufacturers, retailers and service providers alike have started paying sign... more In the last decade, manufacturers, retailers and service providers alike have started paying significant attention to ethnic minority consumer segments. Several companies have increased their marketing budgets in the millions with the intention of attracting these consumers to their products, services and stores. Yet many retailers in particular are ill-equipped to deal with these new minority segments, and conventional wisdom suggests that simply attracting minority segments to stores may not be enough to ensure their return. This study seeks to examine two issues that are important to retailers who are focused on minority consumer segments: perceived retail prejudice and customer perceived value. Customer perceived value is explored looking at three forms of value; hedonic, utilitarian/functional and social. As retailers learn more about these new market segments how they perceive value will be a significant component in predicting future loyalty. Customers in three minority segme...
Potential tourists use various destination attributes to aid in destination image formation. Dest... more Potential tourists use various destination attributes to aid in destination image formation. Destination environmental attributes related to the actual product or site have been shown to influence destination image. These environmental attributes can be grouped into two subcategories—destination atmospherics and destination service. This study identified significant differences in the ratings of these two categories when comparing three groups of visitors to Florida: Florida (in-state) residents, U.S. domestic (non-Florida), and inter- national. Understanding destination images that past visitors hold about a particular destination may provide useful insights into understanding existing images about that destination and can aid in the development of positioning strategies to alter or maintain these images. This study offers a first step in examining the varying perceptions visitors can hold about a destination based on their country of origin.
The popular press is replete with articles discussing the various remodeling efforts afoot in man... more The popular press is replete with articles discussing the various remodeling efforts afoot in many of the prominent heritage attractions worldwide. Undoubtedly, museum curators have acknowledged the tremendous role external surroundings can play in the overall experience of the heritage visitor. This study investigates the effect of some basic environmental elements on visitors to heritage sites, illustrating that the heritage attraction’s physical environment plays an important role in determining both visitors’ attitude toward the heritage attraction and future repatronage intentions, as well as their willingness to recommend the experience to friends and relatives. The study findings indicate that environmental cues can be used as a differential tool to perpetuate brand meaning and uniqueness in the minds of the consumer, thereby creating a competitive advantage for the heritage attraction.
Purpose-The purpose of this editorial is to introduce the reader to three papers discussing the r... more Purpose-The purpose of this editorial is to introduce the reader to three papers discussing the role of atmospherics within predominantly hedonic service settings. Design/methodology/approach-This editorial introduces the papers in this special section. Findings-Atmospherics plays a significant role in determining how consumers and patrons perceive and interpret hedonic services. Originality/value-The first study examines how atmospherics can impact the overall meanings patrons attach to visiting a hedonic facilities. The second study looks at the role of promotional materials on setting the tone for fringe festivals. The third study investigates the role of atmospherics in green consumerism.
Purpose-This research aims to provide insight on the interactive effects of service quality and e... more Purpose-This research aims to provide insight on the interactive effects of service quality and e-service quality on perceptions of retailer brand equity and also extend and test the efficacy of Baker's service environment typology in both offline and online service experiences. Design/methodology/approach-A within-subjects, simulated shopping experience immerses consumers in both offline and online shopping environments and, subsequently, consumers are surveyed regarding both offline and online quality as well as aggregated evaluations of retailer brand equity. Findings-Results demonstrate that consumer perceptions of offline and online service quality have a positive effect on retailer brand equity and service quality and e-service quality interact, such that e-service quality has a stronger effect on brand equity offline quality is low. The results also support the application of offline service environment frameworks for online retailing. Research limitations/implications-The results demonstrate the applicability of Baker's typology in both online and offline environments and reveal that customer perceptions of offline and online operations can interact to affect global attitudes toward the retailer. Practical implications-The results suggest that retailers can improve quality perceptions by enhancing both their offline and online service environments and that these quality improvements can result in enhanced consumer perceptions of brand equity. Originality/value-This study provides a first look at the applicability of offline frameworks for the service environment in an online context. Moreover, the results provide an initial assessment of how consumers update global attitudes toward a brand by consolidating perceptions across both offline and online interactions.
This study covers a decade of academic research in the Supply Chain Management (SCM) field, offer... more This study covers a decade of academic research in the Supply Chain Management (SCM) field, offering an in‐depth analytical review focused on the existing trends and gaps in the supply chain literature. Nine academic journals were investigated and a subject categorization is developed for SCM research. A content analysis was then conducted on 405 articles, focusing on the categories covered within the SCM literature, various levels of the chain examined and sample populations and industries studied, as well as the research methods employed. Finally, a conceptual framework of the most highly researched categories in SCM indicates that there is a need for more research that seeks to understand the nature of multiple links in SCM chains and networks, as opposed to focusing on dyadic and inter‐firm relationships.
International Journal of Culture, Tourism and Hospitality Research, 2009
... The Authors. Sacha Joseph-Mathews, Assistant Professor, Eberhardt School of Business, Univers... more ... The Authors. Sacha Joseph-Mathews, Assistant Professor, Eberhardt School of Business, University of the Pacific, Stockton, California, USA. Mark A. Bonn, Professor, Dedman School of Hospitality, College of Business, Florida State University, Tallahassee, Florida, USA. ...
International Journal of Culture, Tourism and Hospitality Research, 2009
Design/methodology/approach This paper takes the form of a conceptual piece. and offers a new a... more Design/methodology/approach This paper takes the form of a conceptual piece. and offers a new approach to green consumerism. Green atmospherics goes beyond many of the typical factors explored in previous service environment studies. The paper examines how many ...
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Papers by SACHA JOSEPH-MATHEWS