Língua inglesa

documentação administrativa

UFCD_0658

Produção de manuais para formação 346035 - Técnico/a

Email: formacaomanuaisplus@gmail.com
Administrativo/a

50 Horas
Língua inglesa documentação administrativa UFCD 0658

Índice

Objetivos e conteúdos ...............................................................................................................................................3

Revisions ........................................................................................................................................................................ 4

Formal letters ............................................................................................................................................................ 12

Inquiry letters ............................................................................................................................................................ 12

Sales Letters ............................................................................................................................................................... 15

Acceptance letter...................................................................................................................................................... 16

Sample claim letter .................................................................................................................................................. 18

Apology letters .......................................................................................................................................................... 20

How to write a cover letter .................................................................................................................................. 23

How do I write a fax? .............................................................................................................................................. 25

How to Write a Perfect Professional Email in English ............................................................................... 26

Telephone conversation ........................................................................................................................................ 27

Telephone language ................................................................................................................................................ 36

Personal assistance ................................................................................................................................................. 38

Organic company structure.................................................................................................................................. 48

Bibliography ............................................................................................................................................................... 56

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Língua inglesa documentação administrativa UFCD 0658

Objetivos:

 Aplicar os princípios da compreensão e expressão oral e escrita em inglês

 Redigir documentação de carácter administrativo em Língua Inglesa

 Aplicar o vocabulário de atendimento em língua inglesa

Conteúdos:
 Comunicação escrita em Língua Inglesa
 Tradução e retroversão
 Documentação administrativa

 Comunicação telefónica
 Identificação do interlocutor
 Estabelecer diálogos

 Vocabulário de Atendimento
 Saudação/ Apresentação
 Estabelecer diálogos
 Simulação de situações diversas de atendimento

 Estrutura orgânica da empresa

 Cargos
 Funções
 Departamentos

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Língua inglesa documentação administrativa UFCD 0658

1. Questions
a) with no auxiliary verb
b) with auxiliary verb
c) with interrogative pronouns

3. QUESTIONS

With no auxiliary verb

Main Verb Subject Verb II Direct Object Other Objects

Are you Portuguese?

Has he got money to do it?

Have you seen her?

With auxiliary verb

Auxiliary Subject Main Indirect Direct Object Other

Verb Verb Object Objects

Can you speak English?

Are you going to London?

Shall we go to the tonight?

concert

With interrogative pronoun

Interrogative
Pronoun

Why didn’t they go to the

concert?

What would you like to tomorrow?

do

Who did she meet in the park yesterday?

Where are they going?

When should we make the

appointment?

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Língua inglesa documentação administrativa UFCD 0658

The Verb to be

To be, was, been

Simple Present Tense

+ - ?

I am / I’m I am not/I’m not Am I?

You are/ You’re You are not/You aren’t Are you?

He is/ He’s He is not/He isn’t Is he?

She is/ She’s She is not/She isn’t Is she?

It is/It’s It is not/It isn’t Is it?

We are/We’re We are not/We aren’t Are we?

You are/You’re You are not/You aren’t Are you?

They are/They’re They are not/They aren’t Are they?

Simple Past Tense

+ - ?

I was I was not/I wasn’t Was I?

You were You were not/You weren’t Were you?

He was He was not/He wasn’t Was he?

She was She was not/She wasn’t Was she?

It was It was not/It wasn’t Was it?

We were We were not/ We weren’t Were we?

You were You were not/You weren’t Were you?

They were They were not/They weren’t Were they?

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Língua inglesa documentação administrativa UFCD 0658

The verb to do

To do, did, done

Simple Present Tense

+ - ?

I do I do not/don’t Do I?

You do You do not/don’t Do you?

He does He does not/doesn’t Does he?

She does She does not/doesn’t Does she?

It does It does not/doesn’t Does it?

We do We do not/ don’t Do we?

You do You do not/ don’t Do you?

They do They do not/ don’t Do they?

Simple Past Tense

+ - ?

I did I did not/didn’t Did I?

You did You did not/didn’t Did you?

He did He did not/didn’t Did he?

She did She did not/didn’t Did she?

It did It did not/didn’t Did it?

We did We did not/didn’t Did we?

You did You did not/didn’t Did you?

They did They did not/didn’t Did they?

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Língua inglesa documentação administrativa UFCD 0658

The verb to have (got)

To have, had, had

Simple Present Tense

+ - ?

I have / I’ve got I have not/I haven’t got Have I got?

You have/ You’ve got You have not/You haven’t got Have you got?

He has/ He’s got He has not/He hasn’t got Has he got?

She has/ She’s got She has not/She hasn’t Has she got?

It has/It’s got It has not/It hasn’t got Has it got?

We have/We’ve got We have not/We haven’t got Have we got?

You have/You’ve got You have not/You haven’t got Have you got?

They have/They’ve got They have not/They haven’t got Have they got?

Simple Past Tense

+ - ?

I had got I had not/I hadn’t got Had I got?

You had got You had not/You hadn’t got Had you got?

He had got He had not/He hadn’t got Had he got?

She had got She had not/She hadn’t got Had she got?

It had got It had not/It hadn’t got Had it got?

We had got We had not/ We hadn’t got Had we got?

You had got You had not/You hadn’t got Had you got?

They had got They had not/They hadn’t got Had they got?

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Língua inglesa documentação administrativa UFCD 0658

Regular Verbs
Simple Present

- like the infinitive form except for the third person singular, where an –s or an –es is added

Eg. To live I live

You live

He/she/it lives

We live

You live

They live

Simple Past

- -ed is added to the infinitive form

Eg. To live I lived

You lived

He/she/it lived

We lived

You lived

They lived

Future

- may be formed with the auxiliary will or shall before the infinitive form

Eg. To live I will live I shall live

You will live You shall live

He/she/it will live He/she/it shall live

We will live We shall live

You will live You shall live

They will live They shall live

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