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CUSTOMER SATISFACTION ASSESSMENT OF FOURTH PARTY LOGISTICS SERVICE PROVIDERS BY USING QUALITY FUNCTION DEPLOYMENT
unpublished
The purpose of this research is to enhance the customer satisfaction of fourth party logistics service provider and applies quality function deployment to identify the key technical measures of quality improvement. According to the national logistics report published by Japan Comprehensive Logistics Policy in 2012 proposes to efficiently integrate transportation mode and establish complete global logistics network to meet the increasing demand for advance logistics infrastructure and lowering
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