He has over 20 years of corporate academia experience. Address: Department of Business Studies, Joseph School of Business Studies and Commerce Sam Higginbottom University of Agriculture, Technology and Sciences
The present study aims to assess the intangible attributes of the service that have an impact on ... more The present study aims to assess the intangible attributes of the service that have an impact on customer satisfaction. The Intangible attributes attached to the service, are difficult to determine. The Indian Railway network is one of the largest railway networks in the world. It is spread over 115,000 km having 21,617 passenger trains carrying 23 million passengers every day. In terms of revenue generation, it is a major contributor to the Indian economy but even then, the service level is very poor as compared to the other parts of the world. Due to increased competition in the modes of transportation, the Service attributes of Indian Railway acts as a strong influencer on Passenger Satisfaction. Indian Railways has a huge potential in terms of economic benefits if their service quality is improved. Various studies have tried to identify the important attributes regarding the Service Quality of Indian Railway. The SERVQUAL model provided important insights into the service attrib...
The purpose of this article is to investigate the efficiency and productivity growth of Indian li... more The purpose of this article is to investigate the efficiency and productivity growth of Indian life insurance industry and to assess the effect of branch office locations on efficiency. This study has analysed the efficiency and productivity performance of all the 24 life insurance companies during the period from 2016 to 2019, using slack-based measures (SBM) of data envelopment analysis. SBM super-efficiency model is used to rank the fully efficient life insurers. Malmquist index is used to assess the productivity of life insurance companies. To assess the effect of branch office geographical locations on efficiency, double bootstrap regression has been used. The findings indicate that Indian life insurance industry experienced significant fluctuations in mean technical efficiency during the study period. Almost 50% of life insurers operated efficiently in one or more years during the study period. Only 3 out of 24 life insurers were found scale efficient. Interestingly, 50% of li...
The aims of this study are to investigate the technical efficiency and
productivity growth of th... more The aims of this study are to investigate the technical efficiency and productivity growth of the Indian health insurance sector and to test the conglomeration hypothesis versus the strategic focus hypothesis for providing new evidence on economies of scope. This study has analyzed the efficiency and productivity performance of the 27 health insurance companies from the period 2015 to 2019 using slack-based measures (SBM) of data envelopment analysis. The Malmquist index has been used to evaluate the productivity of health insurers. The Mann–Whitney test is used to investigate the conglomeration hypothesis versus the strategic focus hypothesis. Findings indicate that Indian health insurance industry experienced significant fluctuations in mean technical efficiency during the study period. Almost 30% of the health insurers operated efficiently during the study period. Almost half of the health insurers experienced growth during this period. The Indian health insurance sector grew at an annual average rate of 3.78% during our study period. We further found that the stand-alone health insurers operated more efficiently than the health insurance units of the general insurers in the Indian health insurance sector. This study is first of its kind that brings into light the operating characteristics, efficiencies, and productivity of the Indian health insurance sector. This study will be helpful to the regulators, decision makers, and other stakeholders. The policy makers of health insurance companies can improve their efficiency after knowing the reasons of inefficiency. The managers of inefficient health insurers may expedite measures to improve efficiency by better utilization of existing resources and technological improvements.
The purpose of this article is to investigate the efficiency and productivity growth of Indian li... more The purpose of this article is to investigate the efficiency and productivity growth of Indian life insurance industry and to assess the effect of branch office locations on efficiency. This study has analysed the efficiency and productivity performance of all the 24 life insurance companies during the period from 2016 to 2019, using slack-based measures (SBM) of data envelopment analysis. SBM super-efficiency model is used to rank the fully efficient life insurers. Malmquist index is used to assess the productivity of life insurance companies. To assess the effect of branch office geographical locations on efficiency, double bootstrap regression has been used. The findings indicate that Indian life insurance industry experienced significant fluctuations in mean technical efficiency during the study period. Almost 50% of life insurers operated efficiently in one or more years during the study period. Only 3 out of 24 life insurers were found scale efficient. Interestingly, 50% of life insurers experienced growth during our study period. Double bootstrap regression analysis indicates that semi-urban and rural branch offices have positive effect on the efficiency of the life insurers. This study is first of its kind that has assessed the effect of branch office locations on the efficiency of life insurers. The study brings to light the operating characteristics, efficiencies and productivity of the Indian life insurance companies for the period from 2016 to 2019.
The paper attempts to find the impact of technology on the purchase behavior of consumers for ins... more The paper attempts to find the impact of technology on the purchase behavior of consumers for insurance products. With the use of technology and e-commerce the adoption of insurance products had undergone a transformation. With the entry of private players the insurance sector has become very competitive (Jampala & Rao, 2005). With increased competition the life insurance industry is adopting innovative marketing practices to tap a larger market; the companies therefore are developing their capabilities of access-based penetration, distribution and sale to customers. The advances in technology have changed the way insurance products were marketed in India. Apart from the traditional agency channel, the companies are also exploring alternative channels like brokers, rural channels, online marketing, and e-commerce, etc. The personal selling based channels are the new innovative methods offering an effective reach at a minimum cost. To analyze the consumer purchase behavior the study ...
The purpose of this paper is to investigate the efficiency of the stand alone health insurance In... more The purpose of this paper is to investigate the efficiency of the stand alone health insurance Indian companies using data envelopment analysis (DEA) and to know the reasons of inefficiency. Findings indicate that the Apollo Munich Health Insurance Company Ltd. and Cigna TTK Health Insurance Company Ltd. have been efficient throughout the study period (2014-17). Stand alone health insurance companies are comparatively new and are of different sizes therefore exhibited variation in performance levels. Some stand alone health insurance companies are highly efficient while others are not. Two stand alone health insurers were using excessive capital while one was recurring excessive operating cost. This study is first of its kind that brings into light the operating characteristics and efficiencies of the Indian stand alone health insurance companies during the period 2014-2017 using secondary data received from the insurance regulatory and development authority’s reports. This study holds important insights for policy makers, practitioners and for researchers.
International Journal of Research and Analytical Reviews, 2018
Ever since the opening up of the insurance sector to the private and foreign Companies, the life ... more Ever since the opening up of the insurance sector to the private and foreign Companies, the life insurance industry in India is experiencing aggressive, strategic and innovative marketing practices to tap a larger market and trying to find opportunity for concentrating to develop their capabilities of access-based penetration, distribution and finally sale to customers. Distribution channels have changed the way life insurance has been marketed in India. Apart from the well established agency channel, the Insurers have been exploring alternative channels viz. bancassurance, corporate agencies, brokers, rural channels, direct and online marketing etc. Though the alternative channels may not be in position to completely replace the personal selling based channels yet they offer an effective reach at reduced cost. This paper makes an earnest attempt to study the preference of the prospects in the selection of the distribution channels in an Indian perspective.
Life insurance is very important for protecting human lives against
accidents, causalities and ot... more Life insurance is very important for protecting human lives against accidents, causalities and other types of risks. Life insurance has been dominated by public sector (LIC) in India; however, with the liberalization of Indian economy, private sector entry in life insurance has got momentum. The public sector Insurance Company, i.e. LIC of India has emphasized on exploiting the potential of rural India as rural life insurance provides immense scope.But still its penetration is very low as compared to that in developed nations. This paper highlights emerging trends, patterns, and opportunities in Indian rural life insurance business. It also focuses on the role of private companies in life insurance in India.
The present study aims to assess the intangible attributes of the service that have an impact on ... more The present study aims to assess the intangible attributes of the service that have an impact on customer satisfaction. The Intangible attributes attached to the service, are difficult to determine. The Indian Railway network is one of the largest railway networks in the world. It is spread over 115,000 km having 21,617 passenger trains carrying 23 million passengers every day. In terms of revenue generation, it is a major contributor to the Indian economy but even then, the service level is very poor as compared to the other parts of the world. Due to increased competition in the modes of transportation, the Service attributes of Indian Railway acts as a strong influencer on Passenger Satisfaction. Indian Railways has a huge potential in terms of economic benefits if their service quality is improved. Various studies have tried to identify the important attributes regarding the Service Quality of Indian Railway. The SERVQUAL model provided important insights into the service attrib...
The purpose of this article is to investigate the efficiency and productivity growth of Indian li... more The purpose of this article is to investigate the efficiency and productivity growth of Indian life insurance industry and to assess the effect of branch office locations on efficiency. This study has analysed the efficiency and productivity performance of all the 24 life insurance companies during the period from 2016 to 2019, using slack-based measures (SBM) of data envelopment analysis. SBM super-efficiency model is used to rank the fully efficient life insurers. Malmquist index is used to assess the productivity of life insurance companies. To assess the effect of branch office geographical locations on efficiency, double bootstrap regression has been used. The findings indicate that Indian life insurance industry experienced significant fluctuations in mean technical efficiency during the study period. Almost 50% of life insurers operated efficiently in one or more years during the study period. Only 3 out of 24 life insurers were found scale efficient. Interestingly, 50% of li...
The aims of this study are to investigate the technical efficiency and
productivity growth of th... more The aims of this study are to investigate the technical efficiency and productivity growth of the Indian health insurance sector and to test the conglomeration hypothesis versus the strategic focus hypothesis for providing new evidence on economies of scope. This study has analyzed the efficiency and productivity performance of the 27 health insurance companies from the period 2015 to 2019 using slack-based measures (SBM) of data envelopment analysis. The Malmquist index has been used to evaluate the productivity of health insurers. The Mann–Whitney test is used to investigate the conglomeration hypothesis versus the strategic focus hypothesis. Findings indicate that Indian health insurance industry experienced significant fluctuations in mean technical efficiency during the study period. Almost 30% of the health insurers operated efficiently during the study period. Almost half of the health insurers experienced growth during this period. The Indian health insurance sector grew at an annual average rate of 3.78% during our study period. We further found that the stand-alone health insurers operated more efficiently than the health insurance units of the general insurers in the Indian health insurance sector. This study is first of its kind that brings into light the operating characteristics, efficiencies, and productivity of the Indian health insurance sector. This study will be helpful to the regulators, decision makers, and other stakeholders. The policy makers of health insurance companies can improve their efficiency after knowing the reasons of inefficiency. The managers of inefficient health insurers may expedite measures to improve efficiency by better utilization of existing resources and technological improvements.
The purpose of this article is to investigate the efficiency and productivity growth of Indian li... more The purpose of this article is to investigate the efficiency and productivity growth of Indian life insurance industry and to assess the effect of branch office locations on efficiency. This study has analysed the efficiency and productivity performance of all the 24 life insurance companies during the period from 2016 to 2019, using slack-based measures (SBM) of data envelopment analysis. SBM super-efficiency model is used to rank the fully efficient life insurers. Malmquist index is used to assess the productivity of life insurance companies. To assess the effect of branch office geographical locations on efficiency, double bootstrap regression has been used. The findings indicate that Indian life insurance industry experienced significant fluctuations in mean technical efficiency during the study period. Almost 50% of life insurers operated efficiently in one or more years during the study period. Only 3 out of 24 life insurers were found scale efficient. Interestingly, 50% of life insurers experienced growth during our study period. Double bootstrap regression analysis indicates that semi-urban and rural branch offices have positive effect on the efficiency of the life insurers. This study is first of its kind that has assessed the effect of branch office locations on the efficiency of life insurers. The study brings to light the operating characteristics, efficiencies and productivity of the Indian life insurance companies for the period from 2016 to 2019.
The paper attempts to find the impact of technology on the purchase behavior of consumers for ins... more The paper attempts to find the impact of technology on the purchase behavior of consumers for insurance products. With the use of technology and e-commerce the adoption of insurance products had undergone a transformation. With the entry of private players the insurance sector has become very competitive (Jampala & Rao, 2005). With increased competition the life insurance industry is adopting innovative marketing practices to tap a larger market; the companies therefore are developing their capabilities of access-based penetration, distribution and sale to customers. The advances in technology have changed the way insurance products were marketed in India. Apart from the traditional agency channel, the companies are also exploring alternative channels like brokers, rural channels, online marketing, and e-commerce, etc. The personal selling based channels are the new innovative methods offering an effective reach at a minimum cost. To analyze the consumer purchase behavior the study ...
The purpose of this paper is to investigate the efficiency of the stand alone health insurance In... more The purpose of this paper is to investigate the efficiency of the stand alone health insurance Indian companies using data envelopment analysis (DEA) and to know the reasons of inefficiency. Findings indicate that the Apollo Munich Health Insurance Company Ltd. and Cigna TTK Health Insurance Company Ltd. have been efficient throughout the study period (2014-17). Stand alone health insurance companies are comparatively new and are of different sizes therefore exhibited variation in performance levels. Some stand alone health insurance companies are highly efficient while others are not. Two stand alone health insurers were using excessive capital while one was recurring excessive operating cost. This study is first of its kind that brings into light the operating characteristics and efficiencies of the Indian stand alone health insurance companies during the period 2014-2017 using secondary data received from the insurance regulatory and development authority’s reports. This study holds important insights for policy makers, practitioners and for researchers.
International Journal of Research and Analytical Reviews, 2018
Ever since the opening up of the insurance sector to the private and foreign Companies, the life ... more Ever since the opening up of the insurance sector to the private and foreign Companies, the life insurance industry in India is experiencing aggressive, strategic and innovative marketing practices to tap a larger market and trying to find opportunity for concentrating to develop their capabilities of access-based penetration, distribution and finally sale to customers. Distribution channels have changed the way life insurance has been marketed in India. Apart from the well established agency channel, the Insurers have been exploring alternative channels viz. bancassurance, corporate agencies, brokers, rural channels, direct and online marketing etc. Though the alternative channels may not be in position to completely replace the personal selling based channels yet they offer an effective reach at reduced cost. This paper makes an earnest attempt to study the preference of the prospects in the selection of the distribution channels in an Indian perspective.
Life insurance is very important for protecting human lives against
accidents, causalities and ot... more Life insurance is very important for protecting human lives against accidents, causalities and other types of risks. Life insurance has been dominated by public sector (LIC) in India; however, with the liberalization of Indian economy, private sector entry in life insurance has got momentum. The public sector Insurance Company, i.e. LIC of India has emphasized on exploiting the potential of rural India as rural life insurance provides immense scope.But still its penetration is very low as compared to that in developed nations. This paper highlights emerging trends, patterns, and opportunities in Indian rural life insurance business. It also focuses on the role of private companies in life insurance in India.
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Papers by Shoaib Alam Siddiqui
productivity growth of the Indian health insurance sector and to test the conglomeration hypothesis versus the strategic focus hypothesis for providing new evidence on economies of scope. This study has analyzed the efficiency and productivity performance of the 27 health insurance companies from the period 2015 to 2019 using slack-based measures (SBM) of data envelopment analysis. The Malmquist index has been used to evaluate the productivity of health insurers. The Mann–Whitney test is used to investigate the conglomeration hypothesis versus the strategic focus hypothesis. Findings indicate that Indian health insurance industry experienced significant fluctuations in mean technical efficiency during the study period. Almost 30% of the health insurers operated efficiently during the study period. Almost half of the health insurers experienced growth during this period. The Indian health insurance sector grew at an annual average rate of 3.78% during our study period. We further found that the stand-alone health insurers operated more efficiently than the health insurance units of the general insurers in the Indian health insurance sector. This study is first of its kind that brings into light the operating characteristics, efficiencies, and productivity of the Indian health insurance sector. This study will be helpful to the regulators, decision makers, and other stakeholders. The policy makers of health insurance companies can improve their efficiency after knowing the reasons of inefficiency. The managers of inefficient health insurers may expedite measures to improve efficiency by better utilization of existing resources and technological improvements.
accidents, causalities and other types of risks. Life insurance has been
dominated by public sector (LIC) in India; however, with the
liberalization of Indian economy, private sector entry in life insurance
has got momentum. The public sector Insurance Company, i.e. LIC of
India has emphasized on exploiting the potential of rural India as rural
life insurance provides immense scope.But still its penetration is very
low as compared to that in developed nations. This paper highlights
emerging trends, patterns, and opportunities in Indian rural life
insurance business. It also focuses on the role of private companies in
life insurance in India.
productivity growth of the Indian health insurance sector and to test the conglomeration hypothesis versus the strategic focus hypothesis for providing new evidence on economies of scope. This study has analyzed the efficiency and productivity performance of the 27 health insurance companies from the period 2015 to 2019 using slack-based measures (SBM) of data envelopment analysis. The Malmquist index has been used to evaluate the productivity of health insurers. The Mann–Whitney test is used to investigate the conglomeration hypothesis versus the strategic focus hypothesis. Findings indicate that Indian health insurance industry experienced significant fluctuations in mean technical efficiency during the study period. Almost 30% of the health insurers operated efficiently during the study period. Almost half of the health insurers experienced growth during this period. The Indian health insurance sector grew at an annual average rate of 3.78% during our study period. We further found that the stand-alone health insurers operated more efficiently than the health insurance units of the general insurers in the Indian health insurance sector. This study is first of its kind that brings into light the operating characteristics, efficiencies, and productivity of the Indian health insurance sector. This study will be helpful to the regulators, decision makers, and other stakeholders. The policy makers of health insurance companies can improve their efficiency after knowing the reasons of inefficiency. The managers of inefficient health insurers may expedite measures to improve efficiency by better utilization of existing resources and technological improvements.
accidents, causalities and other types of risks. Life insurance has been
dominated by public sector (LIC) in India; however, with the
liberalization of Indian economy, private sector entry in life insurance
has got momentum. The public sector Insurance Company, i.e. LIC of
India has emphasized on exploiting the potential of rural India as rural
life insurance provides immense scope.But still its penetration is very
low as compared to that in developed nations. This paper highlights
emerging trends, patterns, and opportunities in Indian rural life
insurance business. It also focuses on the role of private companies in
life insurance in India.